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Its purpose is multifold: to serve as a training and orientation guide for new employees, to serve as an ongoing reference for staff, and to serve as a risk management tool that lowers liability exposure in the office.  \nThis publication is in template form to help you develop a policy and procedure manual for your medical practice. For the manual to be effective you must keep it current and you must share it with your entire staff. Above all, you must implement and enforce the policies and procedures contained in your manual!  \nThis manual is intended to serve the needs of small practices in North Carolina. If you are a mental health provider, your practice conducts research, is involved in unusual marketing activities, or is a clinical facility located on the employer’s site; you should make appropriate inquiries regarding additional HIPAA considerations that are beyond the scope of this manual.  \nThe publication is designed to provide general information in regard to the subject matter covered and is provided with the understanding that the authors are not engaged in rendering legal, medical, or other professional services. Although prepared by professionals, information provided in this handbook should not be utilized as a substitute for professional services in specific situations. If you require coding, legal, medical, or other expert advice, you should seek the services of a professional at that time.  \nThe North Carolina Medical Society wishes to acknowledge and thank the Texas State Medical Society for its contributions to this manual. The Society also wishes to acknowledge the law firm Poyner Spruill LLP for its contributions and editorial services in the preparation of this manual. If there are questions beyond the scope of this manual, please direct them to Kimberly Licata, 919-783-2949 [[klicata@poynerspruill.com](klicata@poynerspruill.com)] or Steve Shaber, 919-783-2906 [[sshaber@poynerspruill.com](sshaber@poynerspruill.com)] ].  \nTABLE OF CONTENTS  \nI.PATIENT RELATIONS    \nPatient Rights and Responsibilities........................................  \nObtaining Patient Information ...............................................  \nAppointments .........................................................................  \nAppointment Reminders ................................................... .....  \nSurgery/Procedures Scheduling .............................................  \nUse of Sign-In Sheets.............................................................  \nCalling Patients from the Waiting Room ...............................  \nMissed Appointments .......................................... .... ..............  \nNoncompliant Patients ........................................... .... .... ........  \nGeneral Patient Complaints .............. ... ..................................  \nResolving Requests to Avoid Patients or Staff......................  \nPatient Allegations of Abuse by Employees..........................  \nTermination of the Physician-Patient Relationship ...............  \nII.COMMUNICATION    \nAccommodating Reasonable Requests for Confidential Communications Accommodation of Limited English Proficiency or Hearing Impaired Patients .  \nBookmark not defined.  \nTelephone Procedures ............................................................  \nTelephone Security Measures ................ .... ............................  \nThird Party Calls about Patients ............................................  \nE-mail Communications    \nTracking Consultations and Diagnostic Procedures ..............  \nCoverage and Taking Call .....................................................  \nIII.PRIVACY AND SECURITY OF INFORMATION    \nPrivacy Basics ..........................","cbCaigmwF9ajxcPH","https://ap.wps.com/l/cbCaigmwF9ajxcPH","pdf",55854,"English","# TABLE OF CONTENTS\n## I. PATIENT RELATIONS\n## II. COMMUNICATION\n## III. PRIVACY AND SECURITY OF INFORMATION","[{\"question\":\"What is the purpose of the Medical Office Policy and Procedure Manual?\",\"answer\":\"It supports efficient practice operations by serving as a training and orientation guide, an ongoing staff reference, and a risk management tool to lower liability exposure.\"},{\"question\":\"Who is the manual intended for in North Carolina?\",\"answer\":\"It is designed to serve the needs of small practices in North Carolina.\"},{\"question\":\"What does the manual advise regarding professional legal or medical advice?\",\"answer\":\"It provides general information and should not replace legal, medical, or other professional services for specific situations; seek expert advice when needed.\"}]","Medical Office Policy and Procedure Manual - 2010 Edition - North Carolina Medical Society | PDF",1792705106,25]