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The agreement sets standards for personal conduct, respectful client treatment, avoidance of physical contact except in emergencies, and compliance with anti-discrimination legislation. It details business dealings for handling advance payments, required written terms (indemnity, lesson pricing and duration, test car conditions, cancellation terms), procedures for complaints and driving-test preparation, advertising rules, and contractual payment, refund, block booking, cancellation, insurance, and appointment responsibilities.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/mark-lane-plymouth-driving-instructors-terms-and-conditions/295324/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/mark-lane-plymouth-driving-instructors-terms-and-conditions/295324.png","ImageObject",300,407,{"name":92,"@type":93},"Aldword","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",11,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What professional standards and ethics apply to the instructor?","Question",{"text":113,"@type":114},"The instructor must behave professionally, treat clients with respect and consideration, and operate within the agreed Code of Practice framework. The instructor is also expected to teach correct driving skills per DVSA’s recommended syllabus while complying with anti-discrimination legislation.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"How are advance payments and refunds handled?",{"text":118,"@type":114},"Payment for training must be made in advance, and signing the contract binds the learner to its terms. Prepayments are refundable at management discretion with an official receipt, while certain cancellations and withheld or returned used learning materials may be charged at the full rate.",{"name":120,"@type":111,"acceptedAnswer":121},"What are the cancellation and rescheduling requirements for booked lessons and tests?",{"text":122,"@type":114},"At least 48 hours notice must be given to cancel or arrange a lesson booking; failure to provide notice can lead to a compensation claim. The school reserves rights regarding withheld training vehicles for tests, and the test fee is forfeited if ten clear days notice is not given; weekends and bank holidays are excluded from the notice day count.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},295324,1789717919,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":130,"read_time":39,"preview_page_count":4},2336478940917,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","MARK LANE Plymouth Driving Instructors TERMS AND CONDITIONS  \nIntroduction  \nAn Approved Driving Instructor who gives lessons in a motor car in return for payment must be on the Register of Approved Driving Instructors (ADI's) . To gain entry to the register, prospective instructors must pass a series of examinations administered by The Driving & Vehicle Standards Agency (DVSA) . People training to become ADI's who have part completed the examinations can obtain from the agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADI's are regularly tested by the DVSA to check their continued ability to give instruction to the required standards. DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The Code of Practice set out here has been agreed between the DVSA and the main bodies representing ADI's. It is a framework within which all instructors should operate.  \nPERSONAL CONDUCT:  \nThe Instructor will always behave in a professional manner towards clients.  \nClients will be treated with respect and consideration.  \nThe Instructor will try to avoid physical contact with the client, except in an emergency or in the normal course of greeting.  \nWhilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.  \nBUSINESS DEALINGS:  \nThe Instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available on request. The instructor should provide clients with a written copy of their terms and business to include:  \n􀁸 legal indemnity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted.  \n􀁸 The price and duration of the lessons.  \n􀁸 The price and conditions for use of the school car for the practical driving test.  \n􀁸 The terms under which cancellation by either party may take.  \nPROCEDURE FOR COMPLAINTS:  \nThe Instructor should check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the  \npractical driving test, the instructor should check that the client has all the necessary documentation to enable them to take the test and that the vehicle is roadworthy. Instructors will advise clients when to apply for the theory and practical driving tests, taking into account local waiting times and forecast of the client’s potential for achieving the driving test pass standard. The instructor will not cancel or rearrange the driving test without the client’s agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid the loss ofthe DSA fee. The instructor should at all time, to the best of his/her ability, endeavour to teach the client the correct driving skills per DVSA's recommended syllabus.  \nADVERTISING:  \nAdvertising of driving tuition shall be honest; claims made shall be capable of verification and comply with the codes of practice set down by the advertising standards authority. Advertising that refers to clients pass rates should not be open to misinterpretation, and the basis for which the calculation is made should be clear.  \nTERMS AND CONDITIONS:  \nAll trainees must be in possession of a signed provisional driving licence on commencement of training, and must satisfy the eyesight requirement. INSURANCE: Fees include trainees cover for insurance liability claims whilst driving the school’s vehicle, providing the trainee is duly licensed to drive and is accompanied by or under instruction of the instructor. PAYMENTS: The school reserves the right to charge for any training NOT CANCELLED at least 48 HOURS BEFORE t","cbCaiuj7dEf8CuyK","https://ap.wps.com/l/cbCaiuj7dEf8CuyK","pdf",678468,"English","# Introduction\n# Personal Conduct\n# Business Dealings\n# Procedure for Complaints\n# Advertising\n# Terms and Conditions\n## Insurance\n## Payments\n# Block Booking/Bundles\n# Cancellation of Booked Lessons\n# Official Driving Tests\n# Appointments","[{\"question\":\"What professional standards and ethics apply to the instructor?\",\"answer\":\"The instructor must behave professionally, treat clients with respect and consideration, and operate within the agreed Code of Practice framework. The instructor is also expected to teach correct driving skills per DVSA’s recommended syllabus while complying with anti-discrimination legislation.\"},{\"question\":\"How are advance payments and refunds handled?\",\"answer\":\"Payment for training must be made in advance, and signing the contract binds the learner to its terms. Prepayments are refundable at management discretion with an official receipt, while certain cancellations and withheld or returned used learning materials may be charged at the full rate.\"},{\"question\":\"What are the cancellation and rescheduling requirements for booked lessons and tests?\",\"answer\":\"At least 48 hours notice must be given to cancel or arrange a lesson booking; failure to provide notice can lead to a compensation claim. The school reserves rights regarding withheld training vehicles for tests, and the test fee is forfeited if ten clear days notice is not given; weekends and bank holidays are excluded from the notice day count.\"}]","MARK-LANE Plymouth Driving Instructors TERMS AND CONDITIONS | PDF"]