[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-499851-105":59,"doc-detail-499851-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","map-growth-remote-testing-proctor-troubleshooting-guide","MAP Growth Remote Testing - Proctor Troubleshooting Guide","","MAP Growth Remote Testing: Proctor Troubleshooting Guide supports proctors handling issues during remote assessments. It explains common student-facing problems such as “Oops, Where’s My Test Window,” screen resolution errors, incorrect login name, missing names in test sessions, closed or lost testing windows, white screens, “kicked out” situations, rapid guessing prompts, severe lag, and iPad multi-app switching. 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This document is designed to provide assistance to proctors who run into issues during remote testing, and to provide guidance for how to get their students back on track for testing success.  \n6.23.20  \nV1.1  \nContents  \nStudent Gets “Oops, Where’s My Test Window” screen ...........................................................................................2  \nDisable Pop-Ups in Chrome................................................................................................................................................................... 2  \nDisable Pop-ups in Firefox (Mac OS X) ............................................................................................................................................ 4  \nDisable Pop-ups in Safari 11 ................................................................................................................................................................. 5  \nDisable Pop-ups in Safari 12 ................................................................................................................................................................. 5  \nDisable Pop-ups in Safari 13 ................................................................................................................................................................. 5  \nDisable Pop-ups on iPad ......................................................................................................................................................................... 6  \nStudent Has Screen Resolution Issues.............................................................................................................................6  \nStudent Chooses Wrong Name During Login Process ..............................................................................................7  \nStudent Name Missing From Test Session .....................................................................................................................8  \nStudent Closed/Lost The MAP Growth Testing Window...................................................................................... 10  \nWhite Screens Or Spinning Wheel.................................................................................................................................. 11  \nStudent “Kicked Out” Or Cannot Continue.................................................................................................................. 12  \nStudents Are Rapid Guessing And Get The “Slow Down Sloth” Screen........................................................... 13  \nStudent Lags Behind Severely .......................................................................................................................................... 14  \nHow to toggle between multiple apps on iPad® ....................................................................................................... 15  \nStudent Gets “Oops, Where’s My Test Window” screen How to identify this issue:  \n• When students attempt to log into the assessment, they will receive a message that says “oops! Where’s my test window”  \nWhat causes this issue:  \n• The most common issue is that a student has a pop-up blocker that is interfering with the test  \nHow To Solve This Issue:  \n• Follow the instructions below depending on what browser the student is using  \nDisable Pop-Ups in Chrome  \nOption 1 : Navigate to chrome://settings/content/popups in the address bar then add [*.]mapnwea.org to the Allow list by using the Add function.  \nOption 2:  \n• Click the Menu icon to the right ofthe address bar (it is the icon with three vertical dots)  \n• Select Settings > Privacy and Security > Site Settings > Pop-ups and redirects  \n• Either toggle the Blocked option, or add [*.][mapnwea.org](mapnwea.org) to the Allow list  \nDisable","cbCait8b0VZ8ULKL","https://ap.wps.com/l/cbCait8b0VZ8ULKL","pdf",1268331,15,"English","# Student Gets “Oops, Where’s My Test Window” screen\n## Disable Pop-Ups in Chrome\n## Disable Pop-ups in Firefox (Mac OS X)\n## Disable Pop-ups in Safari 11\n## Disable Pop-ups in Safari 12\n## Disable Pop-ups in Safari 13\n## Disable Pop-ups on iPad\n## Student Has Screen Resolution Issues\n## Student Chooses Wrong Name During Login Process\n## Student Name Missing From Test Session\n## Student Closed/Lost The MAP Growth Testing Window\n## White Screens Or Spinning Wheel\n## Student “Kicked Out” Or Cannot Continue\n## Students Are Rapid Guessing And Get The “Slow Down Sloth” Screen\n## Student Lags Behind Severely\n## How to toggle between multiple apps on iPad®","[{\"question\":\"What causes the “Oops, Where’s My Test Window” screen during MAP Growth remote testing?\",\"answer\":\"The most common cause is a pop-up blocker interfering with the test when students try to log into the assessment.\"},{\"question\":\"How can proctors help students disable pop-ups in Chrome for testing?\",\"answer\":\"Add [*.]mapnwea.org to the Allow list using chrome://settings/content/popups, or open Site Settings and allow mapnwea.org under Pop-ups and redirects.\"},{\"question\":\"What steps address screen resolution issues in remote testing sessions?\",\"answer\":\"Confirm the device display is set to 1024x768 or higher and set Scaling/Zoom to 100%, then restart with proper browser use instructions.\"}]","MAP Growth Remote Testing - Proctor Troubleshooting Guide | PDF",1791006525,38]