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became the Chief Executive of the Driver and Vehicle Standards Agency (DVSA) in January 2021.  \nBefore I tell you a bit more about myself, I wanted to give you an update.  \nI’m pleased we were able to share the proposed restart dates for services in England and Wales. We want to give you as much information as we can, as soon as we can, so we can help you plan to reopen your businesses and start teaching again.  \nWe could not have done this without support and input from the driving instructors’  \nNational Associations Strategic Partnership (NASP) . They gave us valuable feedback on the time needed between lessons and tests restarting. Based on this, we introduced a 10-day gap before tests restart to help make sure learners whose lessons and driving practice were disrupted by the pandemic have the opportunity to prepare for their test.  \nIn Scotland, the First Minister Nicola Sturgeon announced details of the updated Strategic Framework for COVID-19 on 16 March. This included a timetable of when restrictions can start to be lifted in Scotland.  \nAs part of this the First Minister of Scotland confirmed driving lessons could potentially restart on 26 April. We are working closely with the Scottish Government to agree restart dates for our services and will share these dates as soon as we can.  \nI now want to tell you a little bit about me, my background and career, to reflect on the impact of the pandemic on the driver training industry and update you on how we’ve learned throughout the situation and how that feeds into our recovery plans.  \nAbout me  \nI’m a Civil Engineer by background, so I’ve spent time designing and building roads in the past.  \nMost recently, I was the Chief Executive of an organisation providing specialist digital technology services to the Department for Work and Pensions (DWP) . I’m really delighted to be moving up in scale again, joining DVSA.  \nOur mission of helping everyone stay safe on Britain’s roads is so important.  \nI’m looking forward to spending the coming months learning about the industry and working with you and DVSA colleagues to help recover our services and rebuild and strengthen our relationships with you and the rest of our customers.  \nImpact of the pandemic on the driver training industry  \nThe last 12 months have been extremely hard for everyone. And I know many of you, your families and the driving instructor community have been hit particularly hard. Some of you may have lost colleagues, be facing financial hardship or feeling isolated.  \nIn DVSA, we’ve also lost colleagues. So it’s vital we make sure that the measures we put in place to restart testing will help keep you, your pupils and our examiners safe.  \nI want you to know we appreciate how difficult the past 12 months have been for you and your pupils. We’re incredibly aware of how the pandemic has impacted your businesses, lessons and pupils’ tests. We know how frustrated and disappointed your pupils feel.  \nOur communications  \nWe know many of you felt unhappy with the way we have communicated with you during the pandemic.  \nDespite our best efforts it has not always been possible to engage and communicate with you in the way we would want to. So, as part of our restart and recovery plan, we want to work with you to try and improve this.  \nWe’ll do everything in our power to share clear information with you, as soon as we can, to keep you up-to-date on anything that will affect you, your businesses and your pupils.  \nI’m also really keen that you have the opportunity to:  \n● give feedback on our plans  \n● get involved in conversations with us  \n● help us develop and shape our recovery plan and our future products and services.  \nWe will work with NASP and share more information on how you can get involved ata later date.  \nRecovery plan  \nThere are currently 420,000 car tests in the backlog and the national average waiting ","cbCaiix3f9teBvQu","https://ap.wps.com/l/cbCaiix3f9teBvQu","pdf",55123,"English","# Restart and recovery update\n## Proposed restart dates and planning\n## Background and mission\n# Impact of the pandemic\n## Effects on instructors and learners\n# Communications\n## Feedback and involvement with NASP\n# Recovery plan\n## Backlog, waiting times, and examiner recruitment\n## Encouraging learners to pass first time\n# Keeping you updated","[{\"question\":\"What is the purpose of this DVSA update letter to driving instructors?\",\"answer\":\"It provides an update on restart and recovery plans after COVID-19 disruptions, including how instructors can prepare for lesson and test reopening.\"},{\"question\":\"How did DVSA use feedback to adjust the restart of driving tests?\",\"answer\":\"DVSA used input from the NASP to introduce a 10-day gap before tests restart, giving learners time to prepare after disrupted lessons and practice.\"},{\"question\":\"What key actions are included in the recovery plan to reduce the backlog?\",\"answer\":\"DVSA plans to test as many people as possible, has run a recruitment campaign for driving examiners, and will share outline recovery plans with NASP for further feedback.\"}]","Loveday Ryder’s letter to all driving instructors - Restart and recovery | PDF"]