[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-113740-en":3,"doc-seo-113740-105":29,"detail-sidebar-cat-0-en-105":90},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":20,"is_deleted":4,"is_public":20,"is_downloadable":20,"audit_status":20,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":13,"seo_description":14,"update_tm":27,"read_time":28},113740,1099513958607,"Jiven","https://ap-avatar.wpscdn.com/avatar/100002390cf8733938c?x-image-process=image/resize,m_fixed,w_180,h_180&k=1778829742770036399",7,"Healthcare","Long Delay and Flight Cancellation Notice - Canadian Air Passenger Protection Regulations (APPR)","Notice explains Air Canada, Air Canada Rouge and Air Canada Express passenger rights under Canada’s Air Passenger Protection Regulations (APPR) for delays or cancellations. It outlines circumstances for rebooking on the earliest alternative itinerary, potential refunds when alternative arrangements no longer meet the purpose of travel, and applicable standards of treatment for certain notification and waiting timelines, including food, communication access, and possible hotel accommodations. It also details compensation eligibility and the CAD amounts tied to arrival-time delay windows, plus claim recourse options through Air Canada Customer Relations and the Canadian Transportation Agency.","LONG DELAY AND FLIGHT CANCELLATION NOTICE under the Canadian Air Passenger Protection Regulations (APPR)  \nThis notice applies to flights operated by Air Canada, Air Canada Rouge and Air Canada Express.  \n1. INFORMATION  \nIf your flight is delayed or cancelled, we’ll inform you of the reason. See below for information on the compensation and standards of treatment to which you may be entitled, as well as therecourse you have available.  \n2. REBOOKING  \nIf your flight is delayed three hours or more, or cancelled, we’ll rebook you on an alternative flight to your destination at the earliest opportunity, if you desire such arrangements.  \n3. REFUND  \nIf, due to a situation within Air Canada’s or required for safety purposes, your flight is delayed three hours or more, or cancelled, and you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, we’ll refund the unused portion of the ticket or, if you aren’t at your point of origin, refund your ticket and return you to your point of origin. If your flight is delayed three hours or more, or cancelled, because of a situation outside Air Canada’s control, any refund is subject to applicable fare rules.  \n4. STANDARDS OF TREATMENT  \nIf, due to a situation within Air Canada’s control or required for safety purposes,(i) you have been informed of the delay or cancellation less than 12 hours before the departure time indicated on your ticket, and (ii) you have waited two hours after the departure time indicated on your ticket , we’ll provide you with the following:  \n- Food and drink in reasonable quantities, considering the length of the wait, the time of day and location;  \n- Access to a means of communication; and  \n- Hotel or comparable accommodations within reasonable distance from the airport for overnight delays for out-of-town passengers, subject to availability.  \nACF5019-UA (2020-06)   \n5. COMPENSATION  \nIf, due to a situation within Air Canada’s control, your flight was delayed three hours or more, or cancelled, you’ll be entitled to receive compensation, unless:  \na) You do not have a confirmed reservation or are travelling on a fare that isn’t available, directly or indirectly, to the public;  \nb) You are informed of the delay or cancellation at least 15 days before the scheduled time of departure;  \nc) Your flight was delayed or cancelled due to situation outside of our control or required for safety purposes;  \nd) You have already been paid denied boarding compensation;  \ne) You have already been paid under another passenger rights regime for the same event;  \nf) You failed to submit your claim within one year of the flight delay or cancellation.  \nCompensation for delays and cancellations is calculated based on your arrival time at final destination and is:  \n- 400 CAD for delays at arrival between 3 and 6 hours;  \n- 700 CAD for delays at arrival between 6 and 9 hours; and  \n- 1,000 CAD for delays at arrival of 9 hours and more.  \n6. RECOURSE  \nPlease contact Air Canada Customer Relations to file a claim, or for any concerns and complaints at:  \n[www.aircanada.com/customerrelations](www.aircanada.com/customerrelations)  \nIf you feel that we have not resolved your issue to your satisfaction, you may also contact the Canadian Transportation Agency (CTA) . You can visit the website of the CTA to learn more about your rights at:  \n[www.otc-cta.gc.ca/eng](www.otc-cta.gc.ca/eng) or call the CTA for advice at 1-888-222-2592 .  \nComplete details can be found at:  \n[www.aircanada.com/ca/en/aco/home/legal/conditions-carriage-tariffs.html](www.aircanada.com/ca/en/aco/home/legal/conditions-carriage-tariffs.html)","cbCaiovzU3iCX2oH","https://ap.wps.com/l/cbCaiovzU3iCX2oH","pdf",165261,1,2,"English","en",105,"# Information\n## Rebooking\n## Refund\n## Standards of Treatment\n# Compensation\n# Recourse","[{\"question\":\"When will a passenger be rebooked after a delay or cancellation?\",\"answer\":\"If the flight is delayed three hours or more or cancelled, the passenger will be rebooked on an alternative flight to the destination at the earliest opportunity if the passenger desires it.\"},{\"question\":\"Under what conditions is a refund available?\",\"answer\":\"If the delay three hours or more or cancellation is due to a situation within Air Canada’s control or required for safety purposes and the passenger refuses the offered alternate arrangements because travelling no longer serves a purpose, Air Canada will refund the unused portion of the ticket or refund and return the passenger to the point of origin if not at origin. If the cause is outside Air Canada’s control, any refund is subject to applicable fare rules.\"},{\"question\":\"How is compensation calculated and what are common reasons compensation may not apply?\",\"answer\":\"Compensation is calculated based on arrival time at the final destination: 400 CAD for 3–6 hours, 700 CAD for 6–9 hours, and 1,000 CAD for 9 hours or more, provided eligibility conditions are met. Compensation may not apply if, for example, the passenger lacks a confirmed reservation, is on an ineligible fare, was notified at least 15 days in advance, the cause is outside Air Canada’s control or for safety, compensation was already paid under another regime, or the claim is not submitted within one year.\"}]",1784776743,5,{"code":4,"msg":30,"data":31},"ok",{"site_id":24,"language":23,"slug":32,"title":13,"keywords":33,"description":14,"schema_data":34,"social_meta":85,"head_meta":87,"extra_data":89,"updated_unix":27},"long-delay-and-flight-cancellation-notice-canadian-air-passenger-protection-regulations-appr","",{"@graph":35,"@context":84},[36,52,67],{"@type":37,"itemListElement":38},"BreadcrumbList",[39,43,46,49],{"item":40,"name":41,"@type":42,"position":20},"https://docshare.wps.com","Home","ListItem",{"item":44,"name":45,"@type":42,"position":21},"https://docshare.wps.com/document/","Document",{"item":47,"name":12,"@type":42,"position":48},"https://docshare.wps.com/document/healthcare/",3,{"item":50,"name":13,"@type":42,"position":51},"https://docshare.wps.com/document/long-delay-and-flight-cancellation-notice-canadian-air-passenger-protection-regulations-appr/113740/",4,{"url":50,"name":13,"@type":53,"author":54,"headline":13,"publisher":56,"fileFormat":59,"inLanguage":23,"description":14,"dateModified":60,"datePublished":61,"encodingFormat":59,"isAccessibleForFree":62,"interactionStatistic":63},"DigitalDocument",{"name":9,"@type":55},"Person",{"url":40,"name":57,"@type":58},"DocShare","Organization","application/pdf","2026-07-25","2026-07-23",true,{"@type":64,"interactionType":65,"userInteractionCount":20},"InteractionCounter",{"@type":66},"ViewAction",{"@type":68,"mainEntity":69},"FAQPage",[70,76,80],{"name":71,"@type":72,"acceptedAnswer":73},"When will a passenger be rebooked after a delay or cancellation?","Question",{"text":74,"@type":75},"If the flight is delayed three hours or more or cancelled, the passenger will be rebooked on an alternative flight to the destination at the earliest opportunity if the passenger desires it.","Answer",{"name":77,"@type":72,"acceptedAnswer":78},"Under what conditions is a refund available?",{"text":79,"@type":75},"If the delay three hours or more or cancellation is due to a situation within Air Canada’s control or required for safety purposes and the passenger refuses the offered alternate arrangements because travelling no longer serves a purpose, Air Canada will refund the unused portion of the ticket or refund and return the passenger to the point of origin if not at origin. If the cause is outside Air Canada’s control, any refund is subject to applicable fare rules.",{"name":81,"@type":72,"acceptedAnswer":82},"How is compensation calculated and what are common reasons compensation may not apply?",{"text":83,"@type":75},"Compensation is calculated based on arrival time at the final destination: 400 CAD for 3–6 hours, 700 CAD for 6–9 hours, and 1,000 CAD for 9 hours or more, provided eligibility conditions are met. Compensation may not apply if, for example, the passenger lacks a confirmed reservation, is on an ineligible fare, was notified at least 15 days in advance, the cause is outside Air Canada’s control or for safety, compensation was already paid under another regime, or the claim is not submitted within one year.","https://schema.org",{"og:url":50,"og:type":86,"og:title":13,"og:site_name":57,"og:description":14},"article",{"robots":88,"canonical":50},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":91},[92,96,100,104,108,113,116,121,126,129,133],{"id":20,"doc_module":4,"doc_module_name":45,"category_name":93,"show_sort_weight":94,"slug":95},"Story & Novel",90,"story-novel",{"id":21,"doc_module":4,"doc_module_name":45,"category_name":97,"show_sort_weight":98,"slug":99},"Literature",80,"literature",{"id":51,"doc_module":4,"doc_module_name":45,"category_name":101,"show_sort_weight":102,"slug":103},"Exam",70,"exam",{"id":28,"doc_module":4,"doc_module_name":45,"category_name":105,"show_sort_weight":106,"slug":107},"Comic",60,"comic",{"id":109,"doc_module":4,"doc_module_name":45,"category_name":110,"show_sort_weight":111,"slug":112},6,"Technology",50,"technology",{"id":11,"doc_module":4,"doc_module_name":45,"category_name":12,"show_sort_weight":114,"slug":115},40,"healthcare",{"id":117,"doc_module":4,"doc_module_name":45,"category_name":118,"show_sort_weight":119,"slug":120},8,"Research & Report",30,"research-report",{"id":122,"doc_module":4,"doc_module_name":45,"category_name":123,"show_sort_weight":124,"slug":125},9,"Religion & Spirituality",20,"religion-spirituality",{"id":124,"doc_module":4,"doc_module_name":45,"category_name":127,"show_sort_weight":124,"slug":128},"World Cup","world-cup",{"id":130,"doc_module":4,"doc_module_name":45,"category_name":131,"show_sort_weight":130,"slug":132},10,"Lifestyle","lifestyle",{"id":134,"doc_module":4,"doc_module_name":45,"category_name":135,"show_sort_weight":28,"slug":136},19,"General","general"]