[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-592473-105":59,"doc-detail-592473-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","literacy-mediation-in-neighbourhood-houses-adult-literacy-mediation-case-study","Literacy mediation in Neighbourhood Houses - Adult literacy mediation case study","","Examines literacy mediation within Neighbourhood Houses as an informal, socially embedded form of adult literacy work, focusing on interactions between administrative staff and socially and educationally disadvantaged attendees. A case study draws on qualitative interviews with four staff from two Victorian Neighbourhood Houses selected for high low-socio-economic backgrounds and limited education completions. Findings describe literacy mediation as common, complex, and expanding in demand, while also highlighting its invisibility and the emotional labour that shapes recognition.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/literacy-mediation-in-neighbourhood-houses-adult-literacy-mediation-case-study/592473/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/literacy-mediation-in-neighbourhood-houses-adult-literacy-mediation-case-study/592473.png","ImageObject",300,407,{"name":92,"@type":93},"McGucket","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-02","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What does the paper examine in Neighbourhood Houses?","Question",{"text":112,"@type":113},"It explores Neighbourhood Houses as sites of pedagogical practice, focusing on literacy mediation performed by administrative staff who assist others with reading and writing.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What case study method does the paper use?",{"text":117,"@type":113},"It uses qualitative interview analysis based on interviews conducted in 2014 with four staff members from two Victorian Neighbourhood Houses.",{"name":119,"@type":110,"acceptedAnswer":120},"Why is literacy mediation described as “invisible”?",{"text":121,"@type":113},"The paper reports that mediation is not well recognized by funding bodies, committees of management, or even other staff, with emotional labour contributing to low recognition of informal literacy work.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},592473,1792209935,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":56,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},1236954412713,"https://us-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Australian Journal of Adult Learning Volume 55, Number 3, November 2015  \nLiteracy mediation in Neighbourhood Houses  \nSally Thompson  \nAustralian Education Union  \nInteractions between staff in Neighbourhood Houses, and the socially and educationally disadvantaged community members who visit Neighbourhood Houses, have been viewed through many lenses, including community development, social support, caring and compassion. This paper looks at Neighbourhood Houses as sites of pedagogical practice. More specifically, it explores the role of Neighbourhood House administrative staff as literacy mediators—as people who assist others with reading and writing.  \nLiteracy mediation has gained attention as part ofa focus amongst New Literacy Studies researchers on the social uses of literacy. In this case study offour staff members working across two neighbourhood houses, I identify that literacy mediation in the neighbourhood houses is common, complex and growing in demand.  \nA further area offocus of the paper is the invisibility of the literacy mediation in Neighbourhood Houses—to funding bodies, committees of management and even to other staff. It also identifies the role of emotional labour in both facilitating mediation but also as a contributing factor to the lack of recognition of informal literacy work in Neighbourhood Houses.  \nKeywords: adult literacy, literacy mediation, neighbourhood houses, informal learning  \n478 Sally Thompson  \nIntroduction  \nThis paper looks at the nature of informal literacy work in community settings by focusing on a case study of two Victorian Neighbourhood Houses. While Australian houses and centres often provide formal adult literacy classes, which form part of a nationally recognised qualification, or non-formal structured literacy classes, the subject of this paper is the literacy activities and interactions that occur outside these formal classes, in the foyers and kitchens and hallways of two neighbourhood houses.  \nThe paper draws on an analysis of a sample of qualitative interview data conducted in 2014 with four staff from two different Victorian Neighbourhood Houses, one located in the outer suburbs of Melbourne and one located in a small town in regional Victoria. Both houses  \nwere chosen because they were situated in communities where high proportions ofthe population are from low socio-economic backgroundsand have limited education completions. All four staff worked in administrative or management roles. The purpose of the interviews was to identify the social practice of literacy between these staff and attendees at the houses who have low levels of literacy.  \nSuch interactions are of interest to me, because they are spoken of extensively in the public discussion of neighbourhood houses but almost never in relation to adult literacy development. Neighbourhood House public documents, and indeed, the responses ofthe interview subjects in this study use terms like “friendly”,“welcoming”,“help” and“support” to describe their work, which downplay the intensity and complexity of the interactions. This study explores these interactions as informal literacy events and more specifically, literacy mediation, that is, interactions where less powerful community members are inducted into texts and discourses of power by intermediaries or brokers (Papen, 2010) .  \n“Literacy mediation” has gained traction as a concept within New Literacy Studies (NLS), which looks at literacy as a set of social practices. A number of ethnographic studies have identified the role of brokers or intermediaries who have developed knowledge across different language and cultural codes and are able to use these skills to assist others (Kalman,1999; Kral & Falk, 2004; Mihut, 2014). While many of these  \nLiteracy mediation in neighbourhood houses 479  \nstudies involve immigrant or non-English speaking communities, others have focused on English language communities where code shifting occurs between different genres (Papen","cbCaioIFePghGYBX","https://ap.wps.com/l/cbCaioIFePghGYBX","pdf",187243,"English","# Introduction\n## Literacy mediation as informal practice\n## Study focus and data sources\n# Neighbourhood House practice\n## Community development ethos","[{\"question\":\"What does the paper examine in Neighbourhood Houses?\",\"answer\":\"It explores Neighbourhood Houses as sites of pedagogical practice, focusing on literacy mediation performed by administrative staff who assist others with reading and writing.\"},{\"question\":\"What case study method does the paper use?\",\"answer\":\"It uses qualitative interview analysis based on interviews conducted in 2014 with four staff members from two Victorian Neighbourhood Houses.\"},{\"question\":\"Why is literacy mediation described as “invisible”?\",\"answer\":\"The paper reports that mediation is not well recognized by funding bodies, committees of management, or even other staff, with emotional labour contributing to low recognition of informal literacy work.\"}]","Literacy mediation in Neighbourhood Houses - Adult literacy mediation case study | PDF",1792074656,48]