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Backlog  \nDecember 2020  \nContents  \nLegislative Report on the DPS-DVS Exam Backlog .......................................................................... 1  \nExecutive Summary ..................................................................................................................... 3  \n1) Implemented plans, benchmarks, and goals in addressing class D and CDL backlogs during 2020 ............................................................................................................................................. 4  \n2) Monthly total road tests conducted (May-October) ............................................................ 11  \n3) Length of wait times for seeking a road test (month, location, and type) ........................... 15  \n4) List of locations offering tests, and re-opening dates .......................................................... 17  \n5) Summary of potential plans to address existing and future road test backlogs in 2021 ..... 20  \n6) Recommendations on whether third party testing for class D and CDL should be authorized................................................................................................................................................... 29  \n7) Recommended legislative changes addressing road test backlogs to minimize future road test backlogs.............................................................................................................................. 33  \nConclusion ................................................................................................................................. 35  \nAppendices ................................................................................................................................ 37  \nReferences................................................................................................................................. 43  \nThis year’s COVID-19 pandemic changed the way many agencies conduct business and serve the customers of Minnesota. The Department of Public Safety-Driver and Vehicle Services (DPSDVS) has worked to address how to safely provide many customer-facing services and reduce the exam backlog.  \nThis report discusses a summary of actions implemented to date mitigating the backlog, a snapshot of total road tests conducted per month, the average wait time for a road test, and locations offering services throughout Minnesota. This report also identifies the status and potential future direction for exam services. To ensure thorough research and conclusions, DPS-DVS utilized multiple sources including a search through primary literature, past AAMVA surveys, and a review of current DPS-DVS practices and processes. Analysis of data prepandemic and current data occurred for more consistent data analysis and to better understand whether any trends occurred because of COVID-19 or not. The data analyzed was the road test failure rate, number of tests and appointments, no-show rate, and number of examiners and their duties. Finally, Minnesota Statutes differentiates testing requirements for people under 18 years old and over 18 years old. Therefore, DPS-DVS analyzed data between these two age groups to observe any correlations with current policy or practice.  \nIn order to provide services during the pandemic, DPS-DVS shifted towards online availability of many services including knowledge testing, appointment scheduling for tests, license renewalsand duplicate requests. DPS-DVS also received a waiver from the Federal Motor Carrier Safety Administration (FMCSA) and was able to conduct distanced CDL road tests during the first wave of the COVID-19 pandemic. These initiatives have increased efficiency and improved customer service better meeting Minnesotans expectations for more web-based practices to conduct their transactions.  \nFinally, the end of this report provides recommendatio","cbCaisrHSR4sLdUr","https://ap.wps.com/l/cbCaisrHSR4sLdUr","pdf",1782285,43,"English","# Legislative Report on the DPS-DVS Exam Backlog\n## Executive Summary\n## Implemented plans, benchmarks, and goals in addressing class D and CDL backlogs during 2020\n## Monthly total road tests conducted (May-October)\n## Length of wait times for seeking a road test\n## List of locations offering tests, and re-opening dates\n## Summary of potential plans to address existing and future road test backlogs in 2021\n## Recommendations on whether third party testing for class D and CDL should be authorized\n## Recommended legislative changes addressing road test backlogs to minimize future road test backlogs\n## Conclusion\n## Appendices\n## References","[{\"question\":\"What major problem does the report address?\",\"answer\":\"The report addresses the backlog of DPS-DVS exam services, especially road tests, and how delays were affected by the COVID-19 pandemic.\"},{\"question\":\"Which actions did DPS-DVS implement to mitigate the backlog during 2020?\",\"answer\":\"DPS-DVS expanded online availability for services such as knowledge testing, appointment scheduling, and renewals, and it also consolidated open exam stations while enabling distanced CDL road tests through an FMCSA waiver.\"},{\"question\":\"What recommendations does the report offer for future backlog reduction?\",\"answer\":\"It recommends continuing or adding practices to increase road-testing efficiency, including authorizing third-party CDL testing and proposing legislative/statutory changes such as no-show fees and requirements related to driver’s education after repeated failures.\"}]","Legislative Report - DPS-DVS Exam Backlog | PDF",108]