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All 10 questions should be attempted.  \n2. All answers are to be marked on the answer sheet provided by using a pen.  \n3. There is only one correct answer per question.  \n4. You have 30 minutes for this paper.  \n5. You must get 7 or more correct to pass.  \n6. You are allowed to use your own notes, training hand-outs (binders), a dictionary plus maximum 2 other books  \n7. You are allowed to use a laptop computer with Minitab.  \n8. Use of other sources of information within the exam room, or outside the exam room by means of digital equipment, is not allowed.  \nCandidate Name:    \nThis paper remains the property of Lean Six Sigma Academy (LSSA) . This document is not to be re-produced or distributed without express permission from LSSA.  \n1 Customers at the self-service checkouts of a supermarket must scan each purchase and put it in a bag in the 'bagging area'. Often the customers receive the error message 'please put the item in the bag', because they cannot open the plastic bags quickly enough.  \nIn the DMAIC roadmap, which of the following is determined before the Define phase Gate Review?  \n1. The customer’s experience when opening a plastic bag takes longer than the checkout allows  \n2. Which parts of the scanning, bagging and weighing process are involved  \n3. The average time to open a bag; the average time taken for the error message to appear  \n4. Who has the most influence out of the customer, bag supplier and software supplier  \na. 1, 2, 3  \nb. 1, 2, 4  \nc. 1, 3, 4  \nd. 2, 3, 4  \n2 According to the KANO model, which performance feature of a product or service is MOST likely to satisfy a customer's expectations?  \na. Compliance to industry standards  \nb. Financial performance of production process  \nc. Delightfully friendly sales assistant  \nd. Reliability and robustness of the components  \n3 An egg distributor wants to monitor the number of eggs damaged or broken in transit. Each crate holds  \n288 eggs. Each shipment contains a different number of crates.  \nThe number of eggs broken in transit has been counted. Because of the different size of each shipment, the control limits vary. On average 1 broken egg was found in each shipment.  \nWhat type of chart would be appropriate to capture this information?  \na. C chart  \nb. U chart  \nc. I-MR chart  \nd. NP chart  \n4 After returning from a two-week vacation a manager reviewed the Xbar and R charts that were maintained during the manager’s absence. One of the Xbar charts shows the last 50 points to be very near the centre line. In fact, they all seem to be within about one sigma of the centre line.  \nWhat is the BEST explanation for this occurrence?  \na. Somebody restored the original, wider control limit calculation  \nb. The process standard deviation has decreased and the control limits were not recomputed  \nc. There has been poor quality performance for quite some time  \nd. It shows that the operators did a very good job keeping the process close to target  \n5 Which is NOT a perspective described by the Balanced Scorecard (BSC) to develop metrics, collect data and analyze it?  \na. Individual and corporate self-improvement  \nb. Internal and external customer satisfaction  \nc. Expected return on investment  \nd. Commercial and market sensitivity  \n6 A production manager has asked a member of the production team to present a summary of the team’s performance over the past three months.  \nThe data presented was clear and concise, and delivered in a professional manner. However, the data showed the team’s performance to be lower than expected, and that one member in particular had failed to meet several of the performance targets set.  \nWhich response from the production manager would NOT be appropriate?  \na. Publicly compliment the presenter on their format, content and delivery  \nb. Openly discuss and share errors in individual performance  \nc. Explain the danger t","cbCaigySMD6sXPPQ","https://ap.wps.com/l/cbCaigySMD6sXPPQ","pdf",205416,"English","# Instructions\n## Questions 1-10","[{\"question\":\"What are the key rules for completing this paper?\",\"answer\":\"Attempt all 10 questions, choose only one correct answer per question, and mark answers on the provided answer sheet using a pen.\"},{\"question\":\"How much time is allowed, and what score is required to pass?\",\"answer\":\"The paper allows 30 minutes. A passing score is 7 or more correct answers.\"},{\"question\":\"What materials are permitted during the exam?\",\"answer\":\"Candidates may use their own notes and training hand-outs, plus a dictionary and up to two other books. A laptop with Minitab is allowed.\"}]","Lean Six Sigma Green Belt Sample Questions - 10Qs | PDF",1790767408,18]