[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-322732-105":59,"doc-detail-322732-en":131},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":124,"head_meta":126,"extra_data":128,"updated_unix":130},105,"en","key-performance-measure-reporting-guidance-note","Key Performance Measure Reporting - Guidance Note","","Key Performance Measure Reporting Guidance Note provides detailed instructions for registered Community Housing Providers on collecting and reporting Key Performance Measures (KPMs). It explains how KPMs underpin CHRA’s annual monitoring of provider performance against key risk areas in PACHMA, supports public reporting through the CHRA website, and contributes to contractual performance reporting for providers with income-related rent subsidy services agreements. It also defines core terms, clarifies reporting scope across owned or leased properties, and sets guidance for KPM 1 and KPM 2.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/key-performance-measure-reporting-guidance-note/322732/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/key-performance-measure-reporting-guidance-note/322732.png","ImageObject",300,407,{"name":92,"@type":93},"Dipper","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-11","2026-09-21",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",11,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What is the purpose of this guidance note for KPM reporting?","Question",{"text":113,"@type":114},"It provides instructions for registered Community Housing Providers on collecting and reporting Key Performance Measures, including standardised definitions and tips to support data collection and analysis.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"How does CHRA use KPM data in its annual monitoring?",{"text":118,"@type":114},"KPMs help CHRA identify potential performance issues or risks by measuring provider performance against key risk areas under prescribed performance standards.",{"name":120,"@type":111,"acceptedAnswer":121},"What reporting scope applies to registered CHPs when submitting performance data?",{"text":122,"@type":114},"Registered CHPs must include performance data for all properties they own or lease, including outsourced property or tenancy management, but they do not report performance data for properties managed on behalf of another organisation or person.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},322732,1790120182,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},1374404997633,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Key Performance Measure Reporting  \nGuidance Note  \nPurpose  \nThis document provides detailed instructions for registered Community Housing Providers (CHPs) on the collection and reporting of Key Performance Measures (KPMs) . It also provides standardised definitions for key terms and tips to support data collection and analysis.  \nKey performance measures  \nKPMs are the foundation for how the Community Housing Regulatory Authority (CHRA) undertakes its annual monitoring of registered CHPs. The measures collect across-section of data from CHPs about how they are performing against a series of key risk areas under the performance standards prescribed by the Public and Community Housing Management Act 1992 (PACHMA) . CHRA uses this data as a way of identifying any potential performance issues or risks that may need to be investigated.  \nThis data is also used to support public reporting of sector information on the CHRA website. Following the end of each reporting period, CHRA intends to publish  \nboth an aggregated sector snapshot and select performance data of each individual provider. CHRA does not publish any commercially sensitive information or any data that may unfairly represent the performance of an individual provider.  \nKPM data is also used to fulfil some of the contractual performance reporting requirements for registered CHPs who have an income-related rent subsidy (IRRS) services agreement with the Ministry of Housing and Urban Development (HUD) . For this purpose, CHRA shares data reported by those CHPs with the Contract Management team (CMT) for analysis.  \nWhat data needs to be reported?  \nRegistered CHPs must include performance data relating to all properties they own or lease. This includes properties of which the property or tenancy management is contracted out to another organisation (including another registered CHP) . Registered CHPs who undertake property or tenancy management on behalf of another organisation or person do not have to report performance data relating to those properties.  \nDefinitions  \nThe following definitions apply to the key performance measures:  \nComplaint  \nDays  \nFinancial year Households Non-urgent repairs  \nRent  \nRent arrears Tenancy exits  \nTenanted property Tenancy termination Tenantable vacancies  \nUntenantable vacancies  \nAny expression of dissatisfaction (informal or formal) made where a response or resolution is expected  \nCalendar days (including public holidays and weekends) Between 1 July and 30 June  \nTenancies; Not individual tenants in a tenancy  \nA state of disrepair unlikely to cause injury to people or property  \nMoney regularly received under a rental agreement with the tenant (including IRRS); Does not include money paid by way of a bond or other charges  \nRent payments due that have not been paid  \nTenancy ended for reasons other than an eviction (i.e. atenancy termination)  \nProperties with an active tenancy agreement in place Tenancy ended due to eviction  \nA vacant property ready to be occupied. This includes:  \n• Properties that required maintenance, repair, or cleaning, but that work has now been completed  \n• Properties that might be vacant because they are difficult to tenant (e.g. due to lack of suitable tenants or number of bedrooms)  \n• Newly acquired properties post-settlement  \nA vacant property that requires maintenance, repair, or upgrading before it is ready to be occupied. This includes:  \n• Damaged or contaminated properties  \n• Properties vacated for maintenance, alterations, or improvements  \n• Properties where vacated tenants have left belongings or rubbish behind  \n• Newly constructed properties awaiting a Code Compliance Certificate  \nUrgent repairs A state of disrepair likely to cause injury to people or property  \nKey Performance Measure 1:  \nRent Arrears  \nPurpose  \nKPM 1 measures the amount of rent arrears as a proportion of total rent charged and the timeliness of how rent arrears are being managed. Rent arrears are one indicator o","cbCaihVohJw64ZJV","https://ap.wps.com/l/cbCaihVohJw64ZJV","pdf",192580,"English","# Purpose\n## Key performance measures\n## What data needs to be reported?\n## Definitions\n# Key Performance Measure 1: Rent Arrears\n## Purpose\n## Guidance\n# Key Performance Measure 2: Tenancy Turnover\n## Purpose\n## Guidance","[{\"question\":\"What is the purpose of this guidance note for KPM reporting?\",\"answer\":\"It provides instructions for registered Community Housing Providers on collecting and reporting Key Performance Measures, including standardised definitions and tips to support data collection and analysis.\"},{\"question\":\"How does CHRA use KPM data in its annual monitoring?\",\"answer\":\"KPMs help CHRA identify potential performance issues or risks by measuring provider performance against key risk areas under prescribed performance standards.\"},{\"question\":\"What reporting scope applies to registered CHPs when submitting performance data?\",\"answer\":\"Registered CHPs must include performance data for all properties they own or lease, including outsourced property or tenancy management, but they do not report performance data for properties managed on behalf of another organisation or person.\"}]","Key Performance Measure Reporting - Guidance Note | PDF",1789963430,23]