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A symposium summarizes three qualitative studies from Canada and the US exploring retention, resilience, and joy in caregiving. Findings emphasize evidence-based strategies centered on professional development, workplace recognition, relational leadership, and communication practices that reduce isolation and strengthen belonging. Qualitative themes include professional growth, teamwork and cohesion, relational joy with residents and colleagues, narrative medicine, and shared decision-making supporting person-centered end-of-life care.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/joy-in-long-term-services-and-supports-session-2090-symposium-retaining-and-empowering-staff-in-ltss/423266/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/joy-in-long-term-services-and-supports-session-2090-symposium-retaining-and-empowering-staff-in-ltss/423266.png","ImageObject",300,407,{"name":92,"@type":93},"Emma Wilson","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-09-28",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",13,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What problem does the symposium address for LTSS caregiving staff?","Question",{"text":113,"@type":114},"The symposium addresses the challenge of retaining and empowering LTSS staff despite high demands, low wages, and limited recognition that can undermine job satisfaction and retention.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What retention-related themes were identified in the first Canadian study?",{"text":118,"@type":114},"Focus groups highlighted three themes: professional growth and development via training and mentorship, recognition and workplace culture that foster team cohesion, and relational joy in caregiving through meaningful connections with residents and colleagues.",{"name":120,"@type":111,"acceptedAnswer":121},"How did the second qualitative study explain where “joy” comes from?",{"text":122,"@type":114},"Content analysis of clinicians’ essays found joy arising from building relationships through residents’ life stories, teamwork that enables belonging, and shared decision-making supporting person-centered end-of-life care.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},423266,1790812294,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":81,"preview_page_count":4},3848291630094,"https://eur-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Innovation in Aging, 2025, Vol. 9, No. S2 189  \nThe third study examined experiences of LTSS administrators during the COVID-19 pandemic. Findings underscored the importance of communication, collaboration, and relational leadership in sustaining staff morale. Innovative communication strategies helped alleviate isolation and reinforced a sense of team belonging. Collectively, these studies in Canada and the US underscore the need for evidence-based retention strategies that prioritize professional development, workplace recognition, and relational well-being to sustain and strengthen the joy of the LTSS workforce.  \nSESSION 2090 (SYMPOSIUM)   \nAbstract citation ID: igaf122.631  \nJOY IN LONG TERM SERVICES AND SUPPORTS  \nCAREGIVING  \nChair: Nathan Boucher  \nCo-Chair: Lillian Hung  \nRetaining and empowering staff in long-term services and supports (LTSS) is essential for sustaining quality care. Despite high demands, staff often receive low wages and limited recognition, making workplace culture, professional growth, and well-being critical factors in job satisfaction/retention. This symposium presents findings from three qualitative studies examining staff experiences in LTSS, highlighting factors fostering retention, resilience, and joy in caregiving. The first study explored retention factors among Canadian LTSS staff through focus groups, identifying three key themes: (1) professional growth and development through training and mentorship,(2) recognition and workplace culture that foster team cohesion and appreciation, and (3) relational joy in caregiving, where meaningful connections with residents and colleagues enhanced resilience. The second study analyzed essays from LTSS clinicians reflecting on moments of joy in their work. Content analysis revealed that joy stemmed from (1) building relationships through residents’ unique life stories,(2) teamwork that fostered belonging, and (3) shared decision-making that supported person-centered, end-of-life care. Despite workforce shortages, clinicians found fulfillment through narrative medicine, celebrating direct care staff, and engaging in palliative care discussions.","cbCaiiMIX1jwJNBt","https://ap.wps.com/l/cbCaiiMIX1jwJNBt","pdf",219528,"English","# SESSION 2090 (SYMPOSIUM)\n## Chair and co-chair\n## Symposium focus: retention, resilience, and joy\n## Study 1: Canadian staff focus groups\n## Study 2: clinician essays and joy themes\n## Synthesis and implications for evidence-based retention strategies","[{\"question\":\"What problem does the symposium address for LTSS caregiving staff?\",\"answer\":\"The symposium addresses the challenge of retaining and empowering LTSS staff despite high demands, low wages, and limited recognition that can undermine job satisfaction and retention.\"},{\"question\":\"What retention-related themes were identified in the first Canadian study?\",\"answer\":\"Focus groups highlighted three themes: professional growth and development via training and mentorship, recognition and workplace culture that foster team cohesion, and relational joy in caregiving through meaningful connections with residents and colleagues.\"},{\"question\":\"How did the second qualitative study explain where “joy” comes from?\",\"answer\":\"Content analysis of clinicians’ essays found joy arising from building relationships through residents’ life stories, teamwork that enables belonging, and shared decision-making supporting person-centered end-of-life care.\"}]","JOY IN LONG TERM SERVICES AND SUPPORTS - SESSION 2090 - Symposium - Retaining and empowering staff in LTSS | PDF",1790630633]