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Rooted in human-centered design, it supports reflection by revealing common patterns across diverse stories and geographies. The process involves collaborative dialogue, surveys and narrative drafting, team review and editing, and illustration to map key junctures. Framing questions and a guided 30–60 minute exercise help surface qualitative and quantitative insights to inform decisions.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/journey-maps-tool-uses-and-journey-mapping-process-community-catalyst/639258/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/journey-maps-tool-uses-and-journey-mapping-process-community-catalyst/639258.png","ImageObject",300,407,{"name":92,"@type":93},"Jacob","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-26","2026-10-22",true,{"@type":102,"interactionType":103,"userInteractionCount":8},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are Journey Maps used for in community engagement work?","Question",{"text":112,"@type":113},"Journey Maps depict a group or individual’s unique path, support community engagement filled with adjustments, and distill learnings from work so far. They also help build relationships and evaluate progress using qualitative and quantitative data.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the journey mapping process work end to end?",{"text":117,"@type":113},"Teams begin by filling out a survey about timeline, events, challenges, and shifts. An ABCD team drafts narratives and timelines from the survey responses, grant teams review and edit them, and an illustrator renders the narratives into a visual map of key junctures.",{"name":119,"@type":110,"acceptedAnswer":120},"What are the three framing questions used during journey map creation?",{"text":121,"@type":113},"They include: where the M/L engaged with or took action alongside the community, how assumptions shifted after learning and working on projects, and how work, approaches, and relationships changed.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},639258,1793051863,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":8,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":52},962084931830,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","JOURNEY MAPS  \n“We build the road as we walk it.”  \n-Mike Green  \nTOOL USES:  \nTo depict a group or individual’s unique path along a journey  \nFor community engagement work which is filled with adjustments and adaptation  \nTo reflect, summarize and distill learnings from your work so far  \nAs a relationship-building, team-building and/or community-building tool  \nAs an evaluation tool  \nto surface both qualitative and quantitative data  \nFor fostering collaborative dialogue, celebration, and reflection between teams, partners, and communities and informing decisions  \nthat need to be made  \nC  \nommunity engagement is a journey. For libraries and museums who embark upon this journey, what can be best predicted is its unpredictability—discoveries, changes,  \nconfusion, disappointments and surprises.  \nThis unpredictability stems from the fact that at its essence, authentically engaging with community involves tackling complex issues in partnership with a rich variety of groups, organizations and individuals, all while continually uncovering and seeking to catalyze local assets, energy, and momentum. There are rarely simple answers, so working in partnership with others who have different perspectives and pooling time, talents and resources is critical.  \nLibraries and museums are often seen as trusted, neutral or welcoming spaces that exist for the benefit of the community. They are uniquely positioned to be “community catalysts” who spark ideas, build momentum and support action around a community’s aspirations while connecting divergent actors to join together toward common goals.  \nThis potential role of museums and libraries lies at the core of the Institute of Museum and Library Service’s Community Catalyst Initiative. The initiative challenges museums and libraries to transform how they collaborate with their communities and create positive change within their neighborhoods and regions. During the past year and a half, twelve grant recipients took on this challenge around a wide range of issues including water quality, early childhood education and climate change. Journey Maps have been used to capture their experiences thus far.  \nWe encourage you to utilize the Journey Mapping tool to capture, celebrate, and navigate your own path as a community catalyst!  \nTHE JOURNEY MAPPING PROCESS  \nRooted in Human Centered Design, journey maps are depictions of a group or individual’s unique path. They are particularly useful for revealing commonalities between pathways that may seem very different at first glance. They can extract larger patterns, lessons and themes from diverse stories and geographies. As a tool, the IMLS grantees expressed that the journey mapping process provided a valuable opportunity to reflect on their work and gain clarity for moving forward into the next project phase.  \nThe process of mapping grantees’ journeys involved a collaborative dialogue between recipients and their assigned ABCD consultant. Grant teams started by filling out a survey with questions about the timeline, events, and realizations, shifts and challenges of their project. Next, the ABCD team drew upon the survey responses to draft narratives and timelines reflecting key moments. These narratives were then reviewed and edited by the grant teams. In the final step, an illustrator rendered the written narratives into visual form, mapping key junctures in the pathways that grantees and consultants had identified.  \nDuring the journey map creation, the ABCD consultants found it helpful to use three framing questions to“zoom out” and identify key points and events:  \n• Where in the journey has the M/L engaged with the community and/or taken action with/alongside the community?  \n• How did their assumptions/perspectives oftheir communities shift based on what they learned from ABCD and through working on their projects?  \n• How did their work, approaches, and relationships change?  \nThis inquiry-based process can build empathy and common unders","cbCaiiicGpnwtZ0j","https://ap.wps.com/l/cbCaiiicGpnwtZ0j","pdf",657775,"English","# Tool Uses\n# Community Catalyst Context\n# The Journey Mapping Process\n## Three Framing Questions\n# Journey Map Exercise (30–60 minutes)\n## Gather Materials\n## Define the Journey\n## Plot the Path\n## Discuss and Notate","[{\"question\":\"What are Journey Maps used for in community engagement work?\",\"answer\":\"Journey Maps depict a group or individual’s unique path, support community engagement filled with adjustments, and distill learnings from work so far. They also help build relationships and evaluate progress using qualitative and quantitative data.\"},{\"question\":\"How does the journey mapping process work end to end?\",\"answer\":\"Teams begin by filling out a survey about timeline, events, challenges, and shifts. An ABCD team drafts narratives and timelines from the survey responses, grant teams review and edit them, and an illustrator renders the narratives into a visual map of key junctures.\"},{\"question\":\"What are the three framing questions used during journey map creation?\",\"answer\":\"They include: where the M/L engaged with or took action alongside the community, how assumptions shifted after learning and working on projects, and how work, approaches, and relationships changed.\"}]","Journey Maps - Tool Uses And Journey Mapping Process - Community Catalyst | PDF",1792702715]