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A descriptive study design guided the systematic description of respondents’ views on how job satisfaction influences job performance. Questionnaires were administered using census sampling; all 74 distributed instruments were returned. Frequency tables, mean, standard deviation, and multivariate regression were applied. Results showed that compensation and pay, promotion, co-worker and supervisor relationships, and workplace safety were critical, and that job satisfaction positively and significantly influences performance, leading to recommendations for fair salaries, promotions, and motivating compensations.",{"@graph":69,"@context":126},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/job-satisfaction-and-the-performance-of-selected-bank-staff-in-the-cape-coast-metropolis-dissertation/502872/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/job-satisfaction-and-the-performance-of-selected-bank-staff-in-the-cape-coast-metropolis-dissertation/502872.png","ImageObject",300,407,{"name":92,"@type":93},"Indoniesian Boy","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-10-03",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118,122],{"name":109,"@type":110,"acceptedAnswer":111},"What was the main purpose of the study on bank staff in Cape Coast?","Question",{"text":112,"@type":113},"The study sought to assess how job satisfaction affects the performance of selected bank staff in the Cape Coast metropolis.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How was data collected and what was the response rate?",{"text":117,"@type":113},"Questionnaires were used with a census sampling technique. All 74 questionnaires administered were returned, giving a 100% response rate.",{"name":119,"@type":110,"acceptedAnswer":120},"Which job satisfaction factors were found to be crucial for performance?",{"text":121,"@type":113},"Compensation and pay, promotion, relationships with co-workers and managers/supervisors, and safety of the work were identified as crucial for workers’ performance.",{"name":123,"@type":110,"acceptedAnswer":124},"What did the study recommend for improving job satisfaction and performance?",{"text":125,"@type":113},"Employers and management should improve fairness at the workplace by ensuring deserving salaries, promotions, and compensations that motivate employees.","https://schema.org",{"og:url":83,"og:type":128,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":130,"canonical":83},"index,follow",{"doc_id":132,"site_id":62},502872,1791214436,{"code":4,"msg":5,"data":135},{"doc_id":132,"user_id":136,"nickname":92,"user_avatar":137,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":138,"file_id":139,"file_url":140,"file_type":141,"file_size":142,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":143,"language":144,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":145,"faqs":146,"seo_title":147,"seo_description":67,"update_tm":148,"read_time":149},962090760608,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","UNIVERSITY OF CAPE COAST  \nJOB SATISFACTION AND THE PERFORMANCE OF SELECTED BANK  \nSTAFF IN THE CAPE COAST METROPOLIS  \nRICHARD APPIATSE SAM  \n2018  \nUNIVERSITY OF CAPE COAST  \nJOB SATISFACTION AND THE PERFORMANCE OF SELECTED BANK  \nSTAFF IN THE CAPE COAST METROPOLIS  \nBY  \nRICHARD APPIATSE SAM  \nDissertation Submitted to the Department of Management of the School of Business, College of Humanities and Legal Studies, University of Cape Coast in Partial Fulfillment of the Requirements for the award of Master of Business Administration Degree in General Management  \nJULY, 2018  \nDECLARATION  \nCandidate’s Declaration  \nI hereby declare that this dissertation is the result of my own original research and that no part ofit has been presented for another degree in this university or elsewhere.  \nCandidate‟s Signature ……………………. Date …………………..  \nName: Richard Appiatse Sam  \nSupervisor’s Declaration  \nI hereby declare that the preparation and presentation of the dissertation was supervised in accordance with the guidelines on supervision of dissertation laid down by the University of Cape Coast  \nSupervisor‟s Signature………………………. Date………………….. Name: Mr. Seyram Kawor  \nABSTRACT  \nThe study sought to assess job satisfaction and performance of selected bank staff in the Cape Coast metropolis. This was premised on the grounds that, organizations mostly strive on performances of individual employees in achieving their set objectives and goals. However, the performance of individual employees hinges on the satisfaction on the work. The descriptive study design was employed for the study with the view that, the design facilitates a systematic description of respondent‟s view on how job satisfaction affects job performance. The study used questionnaires with the help of a census sampling technique to collect information from the respondents. Out of the 74 questionnaires administered, 74 were returned representing 100% response rate. Again, the study used frequency tables, mean and standard deviation as well as the multivariate regression to examine the effects job satisfaction has on performance. The study revealed that job satisfaction factors such as compensation and pay, promotion, relationship with co-workers, relationship with manager/supervisors, and safety of the work were crucial for the performance of workers. The study also found that job satisfaction has positive and significant influence on performance at the work place. The study therefore, recommends that employers and management must try to improve on fairness at work place by making sure that employees get well-deserving salaries, promotions, compensations to motivate them.  \nACKNOWLEDGEMENTS  \nFirstly, I would like to express my sincere gratitude to my supervisor Mr. Seyram Kawor for his continuous support and contribution to my research. Even at his tight schedules, he took it upon himself to read and edit the work thoroughly. I also thank him for his friendliness and welcome attitude he exhibited towards me during the supervision period.  \nMy sincere thanks also goes to my family: my mother Winifred Akompong and my siblings for their support both physically and spiritually shown to me through the writing of the dissertation. Am also grateful to my brother and follow MBA mate Vincent Obo- Bonney for his contribution towards this research.  \nLastly, I would like to thank all the managers at the various banks who gave me the opportunity to involve their staff in the study. I have not forgotten my MBA classmates especially my study mates for their support to this work.  \nDEDICATION  \nI dedicate this work to my late father Mr. Thomas Ebow Sam, mother Winifred Akompong and my beloved Aunty of blessed memory Mary Eghan.  \nTABLE OF CONTENTS  \nContent Page  \nDECLARATION ii  \nABSTRACT iii  \nACKNOWLEDGEMENTS iv  \nDEDICATION v  \nTABLE OF CONTENTS vi  \nLIST OF TABLES ix  \nLIST OF FIGURES x  \nCHAPTER ONE: INTRODUCTION  \nBackground to the study 1  \nStatement of the problem 3  \nObjectives of","cbCaieOvU6EkQZle","https://ap.wps.com/l/cbCaieOvU6EkQZle","pdf",872857,99,"English","# Declaration\n# Abstract\n# Acknowledgements\n# Dedication\n# Table of Contents\n# List of Tables\n# List of Figures\n# Chapter One: Introduction\n## Background to the study\n## Statement of the problem\n## Objectives of the study\n## Research questions\n## Significance of the study\n## Delimitation\n## Scope of the study\n## Organization of the study\n# Chapter Two: Literature Review\n## Introduction\n## Theoretical review\n## Maslow's theory of motivation/satisfaction\n## Job characteristic model\n## The two-factor theory\n## Motivation\n## Definitions of job satisfaction\n## Job satisfaction and performance\n## Concept of job satisfaction\n## Determinants of job satisfaction\n## Job characteristics\n## Organisation characteristics\n## Dispositional (Work characteristics)\n## Effects of job satisfaction and job performance\n## Empirical review\n## Conceptual framework\n## Lessons learnt\n# Chapter Three: Research Methods\n## Introduction\n## Research design\n## Study area\n## Population\n## Sample size determination and sampling procedure\n## Data collection instruments and methods\n## Data analysis\n## Ethical consideration\n# Chapter Four: Results and Discussions\n## Introduction\n## Demographic characteristics of respondents\n## Factors of job satisfaction and work performance\n## Relationship between job satisfaction and performance at the work place\n## Challenges to job satisfaction and performance\n## Measures to improving work performance through job satisfaction\n# Chapter Five: Summary, Conclusions and Recommendations\n## Introduction\n## Summary\n## Conclusion\n## Recommendations\n# References\n# Appendices","[{\"question\":\"What was the main purpose of the study on bank staff in Cape Coast?\",\"answer\":\"The study sought to assess how job satisfaction affects the performance of selected bank staff in the Cape Coast metropolis.\"},{\"question\":\"How was data collected and what was the response rate?\",\"answer\":\"Questionnaires were used with a census sampling technique. All 74 questionnaires administered were returned, giving a 100% response rate.\"},{\"question\":\"Which job satisfaction factors were found to be crucial for performance?\",\"answer\":\"Compensation and pay, promotion, relationships with co-workers and managers/supervisors, and safety of the work were identified as crucial for workers’ performance.\"},{\"question\":\"What did the study recommend for improving job satisfaction and performance?\",\"answer\":\"Employers and management should improve fairness at the workplace by ensuring deserving salaries, promotions, and compensations that motivate employees.\"}]","JOB SATISFACTION AND THE PERFORMANCE OF SELECTED BANK STAFF IN THE CAPE COAST METROPOLIS - Dissertation | PDF",1791045091,249]