[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-453725-105":3,"detail-sidebar-cat-0-en-105":81,"doc-detail-453725-en":130},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","itil4-foundation-practice-questions-r130-practice-questions","ITIL®4 Foundation Practice Questions - R1.3.0 - Practice Questions","","ITIL® 4 Foundation Practice Questions (r1.3.0) provide multiple-choice questions for learning and assessment, covering key service management concepts across modules. The questions address organization objectives, service relationships and value co-creation, utility versus warranty, and definitions tied to service consumption and service offerings. Additional items focus on risk and event causes of harm, service design and service provision terminology, and role-based authorization for service consumption, supporting structured exam preparation.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/exam/","Exam",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/itil4-foundation-practice-questions-r130-practice-questions/453725/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/itil4-foundation-practice-questions-r130-practice-questions/453725.png","ImageObject",300,407,{"name":42,"@type":43},"Mary Man","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-22","2026-09-30",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",8,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What is the main objective of an organization according to the questions?","Question",{"text":63,"@type":64},"The question asks you to select the objective among options like reduce costs, create value, reduce risks, and increase sales; the intended choice is “create value.”","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Which activities are included in a service relationship?",{"text":68,"@type":64},"The practice item lists service provision, service consumption, service management, service relationship management, and a definition of service, and asks which combination fits.",{"name":70,"@type":61,"acceptedAnswer":71},"How is warranty defined in these practice questions?",{"text":72,"@type":64},"The question asks for the best description of a warranty by choosing among “fit for purpose,” “fit for use,” “fit for support,” and “fit for delivery.”","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},453725,1791311797,{"code":4,"msg":82,"data":83},"success",[84,88,92,95,100,105,110,114,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":93,"slug":94},70,"exam",{"id":96,"doc_module":4,"doc_module_name":25,"category_name":97,"show_sort_weight":98,"slug":99},5,"Comic",60,"comic",{"id":101,"doc_module":4,"doc_module_name":25,"category_name":102,"show_sort_weight":103,"slug":104},6,"Technology",50,"technology",{"id":106,"doc_module":4,"doc_module_name":25,"category_name":107,"show_sort_weight":108,"slug":109},7,"Healthcare",40,"healthcare",{"id":55,"doc_module":4,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},"Research & Report",30,"research-report",{"id":115,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},9,"Religion & Spirituality",20,"religion-spirituality",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":117,"slug":121},"World Cup","world-cup",{"id":123,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":123,"slug":125},10,"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":96,"slug":129},19,"General","general",{"code":4,"msg":82,"data":131},{"doc_id":79,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":33,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":139,"language":140,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":12,"update_tm":144,"read_time":145},7421720224475,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Practice Questions  \nIT IL ® FoundaTIon  \nITIL®4  \nITIL® is a registered trade mark of AXELOS Limited, used under permission  \nof AXELOS Limited. All rights reserved.  \ncopyright and Disclaimer  \nITIL® Foundation Practice Questions | r1.3.0  \nCopyright  \nCopyright © AXELOS Limited 2020. All rights reserved.  \nThis is a commercial confidential publication. All rights reserved. This document may not, in a whole orin part, be copied, reproduced, translated, photocopied, or reduced to any medium without prior and express written consent from the publisher. This course includes copyrightable work under license and is protected by copyright. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other non-commercial uses permitted by copyright law or further disseminated without the express and written permission of the legal holder of that particular copyright. The Publisher reserves the right to revoke that permission at any time. Permission is not given for any commercial use or sale of this material.  \nTrade Marks, Source books information  \nThe content of this course is sourced from the ITIL® Foundation (ITIL® 4 edition) manuscript.  \nITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.  \nThe Swirl logo™ is a trade mark of AXELOS Limited.  \nThe ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited.  \nDisclaimer  \nInformation provided about the course, modules, topics and any services for courses including simulations or handouts, are an expression of intent only and are not to be taken as a firm offer or undertaking. The Publisher reserves the right to discontinue or vary or maintain such course, modules, topics, or services at any time without notice and to impose limitations on enrolment in any course.  \nThe course materials provided may have hypertext links to a number of other web sites as a reference to users. This service does not mean that the publisher endorses those sites or material on them in any way. The publisher is not responsible for the use of a hypertext link for which a commercial charge applies. Individual users are responsible for any charges that their use may incur.  \nThe information in this course is written using a blend of British and American English. Although every effort has been made regarding the usage of correct spelling, punctuation, vocabulary, and grammar with regard to the Standard English, publisher accepts no responsibility for any loss or inconvenience caused due to the regional differences in the usage of the English language.  \n2 │ Copyright © 2020  \nPractice Questions  \nModule 2: Service ManageMent: Key conceptS  \nQ1 . What should be the main objective of an organization?  \na) Reduce costs  \nb) Create value  \nc) Reduce risks  \nd) Increase sales  \nQ2 . A service relationship is based on several activities, including:  \ni Service Provision  \nii Service Consumption  \niii Service Management  \niv Service Relationship Management  \nv Definition of Service  \na) i and ii only  \nb) i, ii, and iv  \nc) i, ii, iv and v  \nd) All of the given  \nQ3 . Which of the following options is an example of utility?  \na) Availability of a service when the customer wants to use it  \nb) Ability to print an invoice at the click of a button  \nc) Access the Invoice Service from a mobile phone 24/7  \nd) Service restoring itself in the background whilst the customer continues working  \nQ4 . Which of the following statements is true?  \ni Understanding the complexity of service relationships and each party’s responsibilities, organizations are more likely to co-create value and make the relationships mutually beneficial.  \nii Understanding the components of value, organizations can ","cbCaishcVOpe2zMq","https://ap.wps.com/l/cbCaishcVOpe2zMq","pdf",2380827,26,"English","# Module 2: Service Management - Key Concepts\n## Q1 - Organization objective\n## Q2 - Service relationship activities\n## Q3 - Example of utility\n## Q4 - True statements on value and responsibilities\n## Q5 - Value for service consumer\n## Q6 - Best description of warranty\n## Q7 - Functionality offered by a product or service\n## Q8 - Authorization of budget role\n## Q9 - Activities included in service consumption\n## Q10 - Definition to fill the blank (service offering)\n## Q11 - Definition of event causing harm or loss\n## Q12 - Activities performed to provide services","[{\"question\":\"What is the main objective of an organization according to the questions?\",\"answer\":\"The question asks you to select the objective among options like reduce costs, create value, reduce risks, and increase sales; the intended choice is “create value.”\"},{\"question\":\"Which activities are included in a service relationship?\",\"answer\":\"The practice item lists service provision, service consumption, service management, service relationship management, and a definition of service, and asks which combination fits.\"},{\"question\":\"How is warranty defined in these practice questions?\",\"answer\":\"The question asks for the best description of a warranty by choosing among “fit for purpose,” “fit for use,” “fit for support,” and “fit for delivery.”\"}]","ITIL®4 Foundation Practice Questions - R1.3.0 - Practice Questions | PDF",1790739453,66]