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It explains how ITIL 4 continues and extends established ways of working by integrating contemporary and emerging practices with proven know-how. The material covers the ITIL 4 framework structure, the key concepts of service management, the four dimensions model, and the service value system, including guiding principles, governance, value chain activities, and continual improvement. 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It supports adapting and improving ways of working by combining modern practices with established know-how.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What are the main elements of the ITIL 4 framework described in the contents?",{"text":117,"@type":113},"The framework includes the ITIL SVS, the four dimensions model, and the structure and benefits of the ITIL 4 framework. It also covers key concepts such as value co-creation, stakeholders, and value outcomes.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the ITIL service value system support continual improvement?",{"text":121,"@type":113},"The service value system explains governance, the service value chain activities, and continual improvement steps. It also links continual improvement to the guiding principles and related practices.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},453741,1791336976,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},687212321768,"https://ap-avatar.wpscdn.com/avatar/a0010bdbe886d2fe77?x-image-process=image/resize,m_fixed,w_180,h_180&k=1789897067658708522","IT IL ® Foundation IT IL 4 Edition  \nPublished by TSO (The Stationery Office), part of Williams Lea, and available from:  \nOnline  \n[www.tsoshop.co.uk](www.tsoshop.co.uk)  \nMail, Telephone, Fax & E-mail  \nTSO  \nPO Box 29, Norwich, NR3 1GN  \nTelephone orders/General enquiries: 0333 202 5070 Fax orders: 0333 202 5080  \nE-mail: [customer.services@tso.co.uk](customer.services@tso.co.uk)  \nTextphone 0333 202 5077  \nTSO@ Blackwell and other Accredited Agents  \nAXELOS  \nFull details on how to contact AXELOS can be found at: [https://www.axelos.com](https://www.axelos.com)  \nFor further information on qualifications and training accreditation, please visit: [https://www.axelos.com/certifications](https://www.axelos.com/certifications)  \n[https://www.axelos.com/archived-pages/becoming-an-axelos-partner/training-organization](https://www.axelos.com/archived-pages/becoming-an-axelos-partner/training-organization)and-trainer-accreditation  \nFor all other enquiries, please email: [ask@axelos.com](ask@axelos.com)  \nCopyright © AXELOS Limited 2019  \nAll rights reserved. No part of this publication may be reproduced in any form or by any means without permission in writing from AXELOS Limited.  \nApplications to reuse, reproduce or republish material in this publication should be sent to the  \nlicensing team at: [licensing@AXELOS.com](licensing@AXELOS.com)  \nRegistered office address: 30 Berners Street, London, England, W 1T 3 LR  \nAXELOS, the AXELOS logo, the AXELOS swirl logo, IT IL®, MoP®, M_o_R®, MoV®, MSP®, P3 M3®, P3O®, PRINCE2®, PRINCE2 Agile®, and RESILIA® are registered trade marks of AXELOS Limited. AgileSHIFT™ is a trade mark of AXELOS Limited.  \nFirst edition 2019  \nSecond impression 2019  \nISBN 9780113316076  \nPrinted in the United Kingdom for The Stationery Office  \nMaterial is FSC certified and produced using ECF pulp, sourced from fully sustainable forests. P002959377 c10 02/19  \nContents  \nWelcome to ITIL 4  \nAbout this publication  \n1 Introduction  \n1.1 IT service management in the modern world  \n1.2 About IT IL 4  \n1.3 The structure and benefits of t he ITIL 4 framework  \n1.3.1 The ITI L SVS  \n1.3.2 The four dimensions model  \n2 Key concepts of service management  \n2.1 Value and value co-creation  \n2.1.1 Value co-creation  \n2.2 Organizations, service providers, service consumers, and other  \nstakeholders  \n2.2.1 Service providers  \n2.2.2 Service consumers  \n2.2.3 Other stakeholders  \n2.3 Products and services  \n2.3.1 Configuring resources for value creation  \n2.3.2 Service offerings  \n2.4 Service relationships  \n2.4.1 The service relationship model  \n2.5 Value: outcomes, costs, and risks  \n2.5.1 Outcomes  \n2.5.2 Costs  \n2.5.3 Risks  \n2.5.4 Utility and warranty  \n2.6 Summary  \n3 The four dimensions of service management  \n3.1 Organizations and people  \n3.2 Information and technology  \n3.3 Partners and suppliers  \n3.4 Value streams and processes  \n3.4.1 Value streams for service management  \n3.4.2 Processes  \n3.5 External factors  \n3.6 Summary  \n4 The IT IL service value system  \n4.1 Service value system overview  \n4.2 Opportunity, demand, and value  \n4.3 The IT IL guiding principles  \n4.3.1 Focus on value  \n4.3.2 Start where you are  \n4.3.3 Progress iteratively with feedback  \n4.3.4 Collaborate and promote visibility  \n4.3.5 Think and work holistically  \n4.3.6 Keep it simple and practical  \n4.3.7 Optimize and automate  \n4.3.8 Principle interaction  \n4.4 Governance  \n4.4.1 Governing bodies and governance  \n4.4.2 Governance in the SVS  \n4.5 Service value chain  \n4.5.1 Plan  \n4.5.2 Improve  \n4.5.3 Engage  \n4.5.4 Design and transition  \n4.5.5 Obtain/build  \n4.5.6 Deliver and support  \n4.6 Continual improvement  \n4.6.1 Steps of the continual improvement model  \n4.6.2 Continual improvement and the guiding principles  \n4.7 Practices  \n4.8 Summary  \n5 IT IL management practices  \n5.1 General management practices  \n5.1.1 Architecture management  \n5.1.2 Continual improvement  \n5.1.3 Information security management  \n5.1.4 Knowledge man","cbCaiqkzB5YDlQFf","https://ap.wps.com/l/cbCaiqkzB5YDlQFf","pdf",3293915,260,"English","# Welcome to ITIL 4\n## About this publication\n# Introduction\n## IT service management in the modern world\n## About ITIL 4\n## The structure and benefits of the ITIL 4 framework\n# Key concepts of service management\n## Value and value co-creation\n## Organizations and stakeholders\n## Products and services\n## Service relationships\n## Value: outcomes, costs, and risks\n# The four dimensions of service management\n## Organizations and people\n## Information and technology\n## Partners and suppliers\n## Value streams and processes\n# The ITIL service value system\n## Service value system overview\n## Opportunity, demand, and value\n## The ITIL guiding principles\n## Governance\n## Service value chain\n## Continual improvement\n## Practices\n# ITIL management practices\n## General management practices\n## Service management practices\n## Technical management practices\n# End note and appendices\n## The ITIL story, one year on\n## Appendix A: Examples of value streams\n## Glossary\n## Acknowledgements","[{\"question\":\"What is ITIL 4 designed to help organizations do?\",\"answer\":\"ITIL 4 equips businesses to deal with current industry challenges in IT service management. It supports adapting and improving ways of working by combining modern practices with established know-how.\"},{\"question\":\"What are the main elements of the ITIL 4 framework described in the contents?\",\"answer\":\"The framework includes the ITIL SVS, the four dimensions model, and the structure and benefits of the ITIL 4 framework. It also covers key concepts such as value co-creation, stakeholders, and value outcomes.\"},{\"question\":\"How does the ITIL service value system support continual improvement?\",\"answer\":\"The service value system explains governance, the service value chain activities, and continual improvement steps. It also links continual improvement to the guiding principles and related practices.\"}]","ITIL Foundation 4 Edition - Published by TSO - Technical guidance | PDF",1790739473,655]