[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-453733-105":59,"doc-detail-453733-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","itil-4-foundation-exam-questions-multiple-choice-practice","ITIL-4 Foundation Exam Questions - Multiple Choice Practice","","Collection of ITIL 4 Foundation multiple-choice questions covering core practices and concepts such as incident/problem management, service request management, change enablement, IT asset management, relationship management, value co-creation components, continual improvement, guiding principles, and the value of a service. Includes scenarios asking readers to identify missing terms, select correct statements, and choose examples of service requests and problem control activities, along with provided correct options for self-checking practice.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/itil-4-foundation-exam-questions-multiple-choice-practice/453733/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/itil-4-foundation-exam-questions-multiple-choice-practice/453733.png","ImageObject",300,407,{"name":92,"@type":93},"Blitz","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-30",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the missing element in the incident management purpose related to reducing incident likelihood and impact?","Question",{"text":112,"@type":113},"The question indicates the missing element is “workarounds” (option D).","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which practice purpose includes competencies in methodologies and techniques such as SWOT and balanced scorecard review?",{"text":117,"@type":113},"The correct answer is Continual improvement (option B).",{"name":119,"@type":110,"acceptedAnswer":120},"What is an example of a service request in the provided questions?",{"text":121,"@type":113},"The example given is a request to access a file (option C).","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},453733,1791473795,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":39,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":46},24464137899374,"https://us-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","# exams\n\nFree Questions for ITIL-4-Foundation  \nShared by Koch on 03-03-2025  \nFor More Free Questions and Preparation ResourcesCheck the Links on Last Page  \n# Question 1                    \n\nQuestion Type:MultipleChoice                              \nidentify the missing word(s)in the following sentence.  \nThe purpose or the problem management practice is to reduce the likehood and impact ofincidents by identifying actual and potential causes of incidents and managing [?]and Knownerrors.  \nOptions:                               \nA-events  \nB-changes  \nC-configuration items  \nD-workarounds  \nAnswer:  \nD  \n# Question 2                     \n\nQuestion Type:MultipleChoice                              \nWhich of the following practices suggests that organizations should develop competencies inmethodologies and techniques,like SWOT(strength,weakness,opportunity and threat)analysisand balanced scorecard review in order to meet their needs?  \nOptions:                             \nA-incident management  \nB-Continual improvement  \nC-Service request management  \nD-Change enablement  \nAnswer:  \nQuestion 3                      \nQuestion Type:MultipleChoice                           \nWhat is included in the purpose of the 'IT asset management'practice?  \nOptions:                              \nA-Moving assets to live or other environments for testing or staging  \nB-Supporting decision-making about purchase,re-use.retirement,and disposal of assets  \nC-Making new and changed assets available for use  \nD-Providing information on how assets are configured and the relationships between them  \nAnswer:  \nB  \nQuestion 4                      \nQuestion Type:MultipleChoice                          \nWhich of the following statements is included in the 'improve'value chain activity's purpose'?  \nOptions:                            \nA-Ensure the continual improvement of practices across all value chain activities  \nB-Ensure services continually meet expectations for quality costs,and time to market  \nC-Ensure a shared understanding of the improvement direction for services across theorganization  \nD-Ensure continual engagement and good relationships with all stakeholders  \nAnswer:                                      \nA  \nQuestion 5                      \nQuestion Type:MultipleChoice                            \nWhat is including in the purpose of the relationship management practice?  \nOptions:                               \nA-Creating collaborative relationships with key suppliers to uncover and realize new value.  \nB-Setting clear business-based targets so that the delivery of a service can be properly assessed  \nC-Identifying,analyzing,monitoring,and the continual improvement of relationships withstakeholders.  \nD-Handling all pre-defined,user-initiated service requests in an effective and user-friendlymanner.  \nAnswer:  \nC  \nQuestion 6                     \nQuestion Type:MultipleChoice                            \nWhich component is focused on the activities needed by an organization to help it co-createvalue?  \nOptions:                            \nA-Service value chain  \nB-Continual improvement  \nC-Guiding principle  \nD-Practices  \nAnswer:  \nA  \nQuestion 7                      \nQuestion Type:MultipleChoice                            \nWhich of the following guiding principles proposes the elimination of unnecessary work?  \nOptions:                                \nB-Think and work holistically  \nC-Start where you are  \nD-Progress iteratively with feedback  \nAnswer:  \nA  \nQuestion 8                      \nQuestion Type:MultipleChoice                          \nWhat is the value of a service?  \nOptions:                               \nA-The benefits,usefulness,or importance of the service,as perceived by the stakeholders  \nB-The amount of money that is created or saved for the service consumers by using the service.  \nC-A tangible or intangible deliverable of the service  \nD-A result for a stakeholder enabled by the outputs of the service  \nAnswer:  \nA  \nQuesti","cbCaigujqI9fmDsO","https://ap.wps.com/l/cbCaigujqI9fmDsO","pdf",165817,"English","# exams\n## Question set\n## Answer key","[{\"question\":\"What is the missing element in the incident management purpose related to reducing incident likelihood and impact?\",\"answer\":\"The question indicates the missing element is “workarounds” (option D).\"},{\"question\":\"Which practice purpose includes competencies in methodologies and techniques such as SWOT and balanced scorecard review?\",\"answer\":\"The correct answer is Continual improvement (option B).\"},{\"question\":\"What is an example of a service request in the provided questions?\",\"answer\":\"The example given is a request to access a file (option C).\"}]","ITIL-4 Foundation Exam Questions - Multiple Choice Practice | PDF",1790739463]