[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-453729-105":59,"doc-detail-453729-en":131},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":124,"head_meta":126,"extra_data":128,"updated_unix":130},105,"en","itil-4-foundation-candidate-syllabus-official-training-materials","ITIL 4 Foundation - Candidate Syllabus - Official Training Materials","","ITIL 4 Foundation Candidate Syllabus outlines the purpose of the ITIL 4 Foundation qualification and how it supports modern IT-enabled service management. It describes the exam’s assessment intent, covering recall and understanding of the ITIL 4 service management framework, and sets prerequisites for higher-level qualifications. It then specifies exam structure and scoring, question formats (standard, missing word, list, and negative), and the syllabus learning outcomes with Bloom’s Level 1–2 assessment criteria.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/itil-4-foundation-candidate-syllabus-official-training-materials/453729/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/itil-4-foundation-candidate-syllabus-official-training-materials/453729.png","ImageObject",300,407,{"name":92,"@type":93},"Bulrr","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-26","2026-09-30",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",15,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What is the goal of the ITIL 4 Foundation qualification?","Question",{"text":113,"@type":114},"The qualification introduces candidates to managing modern IT-enabled services, provides shared language and key concepts, and explains how ITIL 4 guidance improves individual and organizational work. It also explains the ITIL 4 service management framework and how it evolved to adopt modern technologies and ways of working.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What are the key rules for the ITIL 4 Foundation exam?",{"text":118,"@type":114},"The exam is a closed book assessment and uses the ITIL Foundation Official Book for study but not for the exam. It lasts 60 minutes, has 40 questions worth 1 mark each with no negative marking, and requires 26 correct answers (65%) to pass.",{"name":120,"@type":111,"acceptedAnswer":121},"What question types are used in the exam?",{"text":122,"@type":114},"The exam uses objective test questions with four options selected from one correct answer, including standard, missing word, and list questions. Negative questions are used only exceptionally, with list questions requiring selecting two correct statements and never being negative.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},453729,1791435745,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":24,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},5909892115043,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","ITIL® 4 Foundation  \nCandidate Syllabus  \nOfficial Training  \nMaterials  \n1. Introduction  \nThe ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.  \nThe ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.  \n2. Exam Overview  \n| Material\u003Cbr>allowed | None | This is a ‘closed book’ exam. The ITIL Foundation Official Book, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam. |\n| --- | --- | --- |\n| Exam duration | 60\u003Cbr>minutes | Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total. |\n| Number of marks | 40 marks | There are 40 questions, each worth 1 mark. There is no negative marking. |\n| Provisional\u003Cbr>Pass mark | 26 marks | You will need to get 26 questions correct (65%) to pass the exam. |\n| Level of\u003Cbr>thinking | Bloom’s\u003Cbr>levels 1 & 2 | “Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s level 1 questions, you need to recall information about the ITIL 4 service management framework. For Bloom’s 2 questions, you need to show understanding of these concepts. |\n\n\n| Question types | Classic, Negative, Missing word, & List | The questions are all ‘multiple choice’.\u003Cbr>For the ‘standard’ questions, you have a question and four answer options.\u003Cbr>‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.\u003Cbr>For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.\u003Cbr>For the‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |\n| --- | --- | --- |\n\nITIL® 4 Foundation | Candidate Syllabus | Copyright© PeopleCert International Ltd.  3  \n3. Question Types  \nAll 40 questions are Objective Test Questions (OTQs), which present four options from which one option is selected. Distractors (wrong answers) are options that candidates with incomplete knowledge or skill would be likely to choose. These are generally plausible responses relating to the syllabus area being examined. Question styles used within this type are: ‘Standard’,‘Missing word’,‘List’(2 correct items), and, exceptionally,‘Negative’ standard OTQ.  \nExample ‘Standard’ OTQ:  \nWhich is a source of best practice?  \nA. Q  \nB. P  \nC. R  \nD. S  \nExample ‘ List’OTQ:  \nWhich statement about service asset and configuration management is CORRECT?  \n1. It does Q  \n2. It does P  \n3. It does R  \n4. It does S  \nA. 1 and 2  \nB. 2 and 3  \nC. 3 and 4  \nD. 1 and 4  \nNOTE: Two of the list items are correct. Liststyle questions are never negative.  \nExample ‘ Missing word’ OTQ  \nIdentify the missing word(s) in the following sentence.  \nA [?] defines requirements for services and takes responsibility for outcomes from service consumption.  \nA. Role Q  \nB. Role P  \nC. Role R  \nD. Role S  \nExample ‘ Negative’ standard OTQ:  \nWhich is NOT a defined area of value?  \nA. Q  \nB. P  \nC. R  \nD. S  \nNOTE: Negative questions are only used, asan exception, where part of the learning outcome is to know that something is not done or sh","cbCaieqtnv5j6hPm","https://ap.wps.com/l/cbCaieqtnv5j6hPm","pdf",967738,"English","# 1. Introduction\n# 2. Exam Overview\n# 3. Question Types\n# 4. Syllabus","[{\"question\":\"What is the goal of the ITIL 4 Foundation qualification?\",\"answer\":\"The qualification introduces candidates to managing modern IT-enabled services, provides shared language and key concepts, and explains how ITIL 4 guidance improves individual and organizational work. It also explains the ITIL 4 service management framework and how it evolved to adopt modern technologies and ways of working.\"},{\"question\":\"What are the key rules for the ITIL 4 Foundation exam?\",\"answer\":\"The exam is a closed book assessment and uses the ITIL Foundation Official Book for study but not for the exam. It lasts 60 minutes, has 40 questions worth 1 mark each with no negative marking, and requires 26 correct answers (65%) to pass.\"},{\"question\":\"What question types are used in the exam?\",\"answer\":\"The exam uses objective test questions with four options selected from one correct answer, including standard, missing word, and list questions. Negative questions are used only exceptionally, with list questions requiring selecting two correct statements and never being negative.\"}]","ITIL 4 Foundation - Candidate Syllabus - Official Training Materials | PDF",1790739457,13]