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It defines a closed-book 60-minute examination with 40 multiple-choice questions and a provisional pass mark of 26 (65%). The syllabus details question types, Bloom’s levels 1–2 thinking requirements, and learning outcomes mapped to assessment criteria and ITIL manual references, emphasizing understanding of service management concepts and the guiding principles for adopting ITIL 4 service management.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/itil-4-foundation-candidate-syllabus-january-2019/453735/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/itil-4-foundation-candidate-syllabus-january-2019/453735.png","ImageObject",300,407,{"name":92,"@type":93},"Fans","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-25","2026-09-30",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the ITIL 4 Foundation qualification intended to achieve?","Question",{"text":112,"@type":113},"The qualification introduces candidates to the management of modern IT-enabled services and provides shared language and key concepts. It also explains the ITIL 4 service management framework and how it supports improvement using ITIL 4 guidance.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What are the exam format, duration, and passing requirement?",{"text":117,"@type":113},"The exam is a closed-book test with 60 minutes and 40 questions, each worth 1 mark, with no negative marking. A provisional pass mark requires 26 correct answers (65%).",{"name":119,"@type":110,"acceptedAnswer":120},"Which question types are used in the ITIL 4 Foundation exam?",{"text":121,"@type":113},"The exam uses multiple-choice questions including standard questions, negative questions, missing-word questions, and list questions. List questions require selecting two correct statements and are never negative.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},453735,1791128423,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":24,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144},5909892330395,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","ITIL ® 4 Foundation Candidate Syllabus  \nJanuary 2019  \nIntroduction  \nThe ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.  \nThe ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.  \nExam Overview  \n\n| Material\u003Cbr>allowed | None | This is a ‘closed book’ exam. The ITIL Foundation publication, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam. |\n| --- | --- | --- |\n| Exam duration | 60 minutes | Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total. |\n| Number of marks | 40 marks | There are 40 questions, each worth 1 mark. There is no negative marking. |\n| Provisional\u003Cbr>Pass mark | 26 marks | You will need to get 26 questions correct (65%) to pass the exam. |\n| Level of\u003Cbr>thinking | Bloom’s\u003Cbr>levels 1 & 2 | “Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s level 1 questions, you need to recall information about the ITIL 4 service management framework. For Bloom’s 2 questions, you need to show understanding of these concepts. |\n| Question types | Classic, Negative, Missing word,& List | The questions are all ‘multiple choice ’.\u003Cbr>For the ‘standard’ questions, you have a question and four answer options.\u003Cbr>‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.\u003Cbr>For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.\u003Cbr>For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list. |\n\nQuestion Types  \nExample ‘standard’ OTQ:  \nWhich is a source of best practice?  \na) Q  \nb) P  \nc) R  \nd) S  \nExample ‘list’ OTQ:  \nWhich statement about service asset and configuration management is CORRECT?  \n1. It does Q  \n2. It does P  \n3. It does R  \n4. It does S  \na) 1 and 2  \nb) 2 and 3  \nc) 3 and 4  \nd) 1 and 4  \nNOTE: Two of the list items are correct. List style questions are never negative.  \nPlease see the sample paper for an example of the exam format and content.  \nExample ‘missing word’ OTQ  \nIdentify the missing word(s) in the following sentence.  \nA [?] defines requirements for services and takes responsibility for outcomes from service consumption.  \na) Role Q  \nb) Role P  \nc) Role R  \nd) Role S  \nExample ‘negative’ standard OTQ:  \nWhich is NOT a defined area of value?  \na) Q  \nb) P  \nc) R  \nd) S  \nNOTE: Negative questions are only used as an exception, where part of the learning outcome is to know that something is not done or should not occur.  \nSyllabus  \nThe table below gives a summary of the concepts that are tested in the exam, and the main parts of the manual in which these are described. The book references refer to the section stated, but not the subsections within that section, unless stated. The verb for each assessment criterion indicates the Bloom’s level (BL): ‘Recall’/‘Define’ indicates Level 1 basic recall and recognition , ‘Describe’/‘Explain’, indicates Level 2 understanding/comprehension.  \n\n| Learning Outcome | Assessment Cr","cbCaigtPGEooi2BT","https://ap.wps.com/l/cbCaigtPGEooi2BT","pdf",241094,"English","# Introduction\n# Exam Overview\n## Allowed materials and exam rules\n## Exam duration and scoring\n## Question types\n# Syllabus","[{\"question\":\"What is the ITIL 4 Foundation qualification intended to achieve?\",\"answer\":\"The qualification introduces candidates to the management of modern IT-enabled services and provides shared language and key concepts. It also explains the ITIL 4 service management framework and how it supports improvement using ITIL 4 guidance.\"},{\"question\":\"What are the exam format, duration, and passing requirement?\",\"answer\":\"The exam is a closed-book test with 60 minutes and 40 questions, each worth 1 mark, with no negative marking. A provisional pass mark requires 26 correct answers (65%).\"},{\"question\":\"Which question types are used in the ITIL 4 Foundation exam?\",\"answer\":\"The exam uses multiple-choice questions including standard questions, negative questions, missing-word questions, and list questions. List questions require selecting two correct statements and are never negative.\"}]","ITIL 4 Foundation Candidate Syllabus - January 2019 | PDF",1790739466,13]