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A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place. Through a dynamic mix of live and video lectures, quizzes, and hands-on labs, this certificate program will introduce you to trouble-shooting and customer service, networking, operating systems, system administration, and security.  \nAbout Google  \n•  \nGoogle LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engine, cloud computing, software, and hardware. Out of tremendous need for IT support professionals, they created their own training program. After an internal testing period, the program is now available to the general public. MCC has been selected to launch the program in our region.  \nAbout CompTIA  \n•  \nThe Computer Technology Industry Association (CompTIA) is the voice of the world’s (IT) Information Technology industry. As a non-profit trade association, they enable IT professionals and  \nIT channel organizations to be more successful with industry-leading certifications and business credentials, education, resources and the ability to connect with like-minded leading IT industry experts.  \nIN PARTNERSHIP WITH GOOGLE & COMPTIA’S AUTHORIZED ACADEMY PROGRAM  \nIT Support Professional  \nContact Information:  \nCharles Caples [ccaples@monroecc.edu](ccaples@monroecc.edu)[ ](ccaples@monroecc.edu)[Phone:](Phone:) (585) 685-6227  \nCampus Locations:  \nBrighton Campus:  \nMonroe Community College 1000 E. Henrietta Road Rochester, NY 14623  \nDowntown Campus  \nMCC Downtown Campus  \n321 State Street Rochester, NY 14608  \nMaterials:  \nAll materials are supplied  \nCost:  \n$4,500 (Fee is due prior to the start of the first class)  \nRegister at:  \n[www.workforceforward.com/ITcerts](www.workforceforward.com/ITcerts)  \nCONTINUING PROFESSIONAL  \nDEVELOPMENT  \nClasses within the Program:  \nGoogle IT Support Professional  \n•  \nThrough years of struggling to hire IT support professionals, Google decided to train new employees with a program they developed. After an internal testing period, the program is now available to the general public. MCC has been selected to launch the program in our region. Topics to be covered include:  \nTECHNICAL SUPPORT FUNDAMENTALS  \n• The binary system  \n• Assemble a computer from scratch  \n• Choose and install an operating system  \n• Applications and how they work under the hood  \n• Common problem-solving methodologies and soft skills in an IT setting.  \nTHE BITS AND BYTES OF COMPUTER NETWORKING  \n• Five-layer model  \n• Standard protocols involved with TCP/IP  \n• Network troubleshooting tools  \n• DNS and DHCP  \nOPERATING SYSTEMS (OS)  \n• Windows and Linux  \n• Set up users, groups, and permissions  \n• System processes work and how to manage  \n• System logs and remote connection tools  \n• Utilize OS to troubleshoot  \nSYSTEM ADMINISTRATION AND IT INFRASTRUCTURE  \n• Best practices for choosing hardware, vendors, and services  \n• The most common infrastructure services  \n• Manage computers and users with directory services, Active Directory, and OpenLDAP  \n• Backup  \n• Utilize systems administration plan/improve  \nIT SECURITY: DEFENSE AGAINST THE DIGITAL DARK ARTS  \n• Evaluate potential risks, ways to reduce risk.  \n• How best to secure a network  \n• Help others to understand security concepts  \nCompTIAA+ certification  \n•  \nCompTIA A+ certification is the industry standard for computer support technicians. The international, vendorneutral certification proves competence in areas such as installation, preventative maintenance, networking, security and trouble-","cbCaimV6brlfu1oz","https://ap.wps.com/l/cbCaimV6brlfu1oz","pdf",267623,"English","# Program Overview\n## About Google\n## About CompTIA\n## Classes within the Program\n### Google IT Support Professional\n### CompTIA A+ certification\n### CompTIA Network+ Certification\n## Contact Information and Registration","[{\"question\":\"What kinds of roles does the IT Support Professional program prepare learners for?\",\"answer\":\"It prepares learners for entry-level IT support, including in-person or remote help desk work in small businesses or large organizations.\"},{\"question\":\"What topics are included in the Google IT Support Professional portion?\",\"answer\":\"Topics include technical support fundamentals, computer networking (TCP/IP, DNS, DHCP), operating systems (Windows and Linux), system administration and IT infrastructure, and IT security focused on reducing risk.\"},{\"question\":\"Which CompTIA certifications are included in the program curriculum?\",\"answer\":\"The program includes preparation for CompTIA A+ and CompTIA Network+ certifications.\"}]","IT Support Professional - Program Overview | PDF",1789885988]