[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-647396-105":59,"doc-detail-647396-en":129},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":122,"head_meta":124,"extra_data":126,"updated_unix":128},105,"en","issue-17-december-2018-pecb-insights","Issue 17 - December 2018 - PECB Insights","","PECB Insights Issue 17 (December 2018) explores how engagement and effective leadership communication shape organizational performance. It discusses why disengaged employees are costly and contagious, then provides seven communication keys, including welcoming people, creating time for conversation, making others feel comfortable, avoiding communication “killers,” and making people feel important. The magazine also introduces related leadership and standards topics and highlights future-oriented themes across sectors.",{"@graph":69,"@context":121},[70,84,104],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/issue-17-december-2018-pecb-insights/647396/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":98,"encodingFormat":97,"isAccessibleForFree":99,"interactionStatistic":100},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/issue-17-december-2018-pecb-insights/647396.png","ImageObject",300,407,{"name":92,"@type":93},"lilac","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-23",true,{"@type":101,"interactionType":102,"userInteractionCount":4},"InteractionCounter",{"@type":103},"ViewAction",{"@type":105,"mainEntity":106},"FAQPage",[107,113,117],{"name":108,"@type":109,"acceptedAnswer":110},"Why does the magazine emphasize employee engagement in Issue 17?","Question",{"text":111,"@type":112},"It argues disengagement is unsustainable because it increases costs and reduces results, and because negative attitudes spread and harm morale across the organization.","Answer",{"name":114,"@type":109,"acceptedAnswer":115},"What are the seven communication keys mentioned in the leadership article?",{"text":116,"@type":112},"They include making people feel welcome, making time for conversation, making people feel comfortable, avoiding communication killers, and making people feel important; the article presents them as practical steps to keep people more engaged.",{"name":118,"@type":109,"acceptedAnswer":119},"What leadership communication behaviors does the article warn against?",{"text":120,"@type":112},"It advises avoiding interrupting, over-explaining to the point of boredom, unsolicited advice, evasiveness, and closed-mindedness or overly-opinionated communication, as these reduce engagement.","https://schema.org",{"og:url":83,"og:type":123,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":125,"canonical":83},"index,follow",{"doc_id":127,"site_id":62},647396,1792788512,{"code":4,"msg":5,"data":130},{"doc_id":127,"user_id":131,"nickname":92,"user_avatar":132,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":133,"file_id":134,"file_url":135,"file_type":136,"file_size":137,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":138,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":128,"read_time":143},3985747861865,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Issue 17 | December 2018  \nWhen Standa rds Matter  \n Insights  \nCATCH THE WAVE  \nWhat are the Jobs of the Future?  \n2  \n[www.insights.pecb.com](www.insights.pecb.com)  \nInside This Issue  \n6  \n12  \n16  \n28  \n34  \n42  \nLEADERSHIP  \n7 Communication Keys To Greater Engagement  \nTHE STANDARD  \nThe ISO/IEC’s Service Management System Series Gets an Upgrade with Key Standards Newly Revised  \nGuidance on Integrated Management System Standards Just Updated  \nTHE EXPERT  \nGovernance vs Corruption: The Québec Experience  \nCatch the Wave: What are the Jobs of the Future?  \nTECHNOLOGY  \nRemembering the Past: Engendering the Future  \nBUSINESS & LEISURE  \nMelbourne: The Best City to Live on Earth  \nTRAVEL  \nThe Most Colorful Road Trip in Europe  \nThe views and opinions expressed in the PECB Insights Magazine  \ndo not necessarily reflect the views of PECB Group.  \nCopyright © PECB 2018. All Rights Reserved  \n3  \n[www.insights.pecb.com](www.insights.pecb.com)  \nROBERT INGERSOLL-LAWYER  \n4  \n5  \n7 Communication Keys To Greater Engagement  \n6  \nLeadership  \n[www.insights.pecb.com](www.insights.pecb.com)  \nWe’re living and working inan amazing time. Continual improvements in technology are nothing short of mind-blowing. But we're also living and working in a time that is mind-disturbing, because we are more connected but less engaged than ever before.  \nIndeed, numerous studies over the last couple of decades keep on sounding the same bell… That two-thirds or more of our workforce is disengaged. In other words, much of our workforce has lost their passion or their pursuit of excellence, and is content to do just enough to get by.  \nIn a word, this lack of full, willing, and enthusiastic engagement is unsustainable, for two reasons:  \nFirst, you can’t afford it. When you pay someone $30 an hour, for example, and that person only delivers $10 worth of effort and results, your overhead goes up and your profits go down. Not good!  \nSecond, disengaged employees are contagious. Their negativity spreads to others and can easily destroy the morale in your organization.  \nFortunately, there are 7 communication keys you can use right now to get and keep your people more engaged. Some of them might seem like common sense, but let me tell you as a speaker and consultant to more than 2000 organizations over the years, that these 7 communication keys are not common practice.  \n7  \nLeadership  \n[www.insights.pecb.com](www.insights.pecb.com) [www.insights.pecb.com](www.insights.pecb.com)  \n1. Make people feel welcome  \nWhen a colleague enters the building or jumps on a conference call, his first need is to feel welcome, that his presence and his input are welcome. And he needs to hear it in your words and in your tone of voice. It’s never good enough to cop out and tell yourself.“I don’t have to say anything because he already knows he’s welcome.”  \nTry the 4-minute rule. Instead of spending the first few minutes of your work day checking your email or responding to voice mail, spend the first 4 minutes of your day connecting with your people. Countless managers have told me it has made a dramatic and positive difference in their workplace.  \n2. Make time for conversation  \nNobody wants to feel like a function... or a body that shows up for a job, puts in some hours, heads home, and then repeats the cycle for the next 40 years. No! Your people need to feel like they're people, which only happens when you communicate with them. That's why business leader Richard A. Moran says:  \n\"Treating people like numbers will prevent the company from meeting its numbers. \"  \nAgain, don’t cop out. Don’t ever tell yourself: \"I'm not a people person... I've got work to do” or “I don't have time for all that communication stuff.\" You either make time for conversation or live with a disengaged workforce. It’s that simple.  \nStart with some occasional small talk. Over time ask braver questions. Then listen intently to what is being said and pausing before you add anything else.  \n","cbCais5Scy2F4X18","https://ap.wps.com/l/cbCais5Scy2F4X18","pdf",14083907,36,"English","# Inside This Issue\n## Leadership\n## The Standard\n## The Expert\n## Catch the Wave\n## Technology\n## Business & Leisure\n## Travel","[{\"question\":\"Why does the magazine emphasize employee engagement in Issue 17?\",\"answer\":\"It argues disengagement is unsustainable because it increases costs and reduces results, and because negative attitudes spread and harm morale across the organization.\"},{\"question\":\"What are the seven communication keys mentioned in the leadership article?\",\"answer\":\"They include making people feel welcome, making time for conversation, making people feel comfortable, avoiding communication killers, and making people feel important; the article presents them as practical steps to keep people more engaged.\"},{\"question\":\"What leadership communication behaviors does the article warn against?\",\"answer\":\"It advises avoiding interrupting, over-explaining to the point of boredom, unsolicited advice, evasiveness, and closed-mindedness or overly-opinionated communication, as these reduce engagement.\"}]","Issue 17 - December 2018 - PECB Insights | PDF",91]