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It outlines the importance of an inclusive review team and patient use of institutional mission alignment, emphasizing equity in decision-making and resource allocation. The brief expands the program review template across key service areas and provides guidance on assessing need, cost, and quality using utilization, satisfaction, evaluation, and additional data collection methods.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/insights-on-equity-and-outcomes-september-2021-issue-25/586678/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/insights-on-equity-and-outcomes-september-2021-issue-25/586678.png","ImageObject",300,407,{"name":92,"@type":93},"Angel","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why is high-quality program review important for community college student support services?","Question",{"text":112,"@type":113},"High-quality program review helps ensure equitable outcomes for student groups served by community colleges, making support services more effective and accountable.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What areas does the expanded Student and Academic Support Services program review template cover?",{"text":117,"@type":113},"It covers admissions, recruiting, learning and tutoring centers, career and placement services, financial aid, disability services, counseling and advising, library services, athletics, student activities, and additional areas such as veterans’ services, DEI centers and programs, campus security, and online learning.",{"name":119,"@type":110,"acceptedAnswer":120},"How should review teams assess need, cost, and quality?",{"text":121,"@type":113},"Teams should demonstrate service necessity and analyze utilization and satisfaction/evaluation data, using existing assessments or focus groups when needed, and evaluate whether funding meets demand and how program quality is supported.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},586678,1792190742,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":29,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},687207412472,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Insights  \nOn Equity and Outcomes September 2021 Issue 25  \nOffice of Community College Research and Leadership  \nAdvancing High-Quality Program Review for Student and Academic Support Services  \nBy Colvin T. Georges, Jr., and Jewel A. Bourne  \nThe expansion of high-quality student and academic support services has been identified as a strategy to advance equitable outcomes across Illinois’ higher education systems, particularly for Black, Latinx, lowincome, rural, and working adult populations (Illinois Board of Higher Education, 2021) . This is especially critical for the state’s community colleges given that they serve as the most accessible entry point to postsecondary education for these student subpopulations (American Association of Community Colleges, 2021; Koricich, Chen, & Hughes, 2018) . This emphasizes the importance of a quality program review process for these community college student-support services. The Illinois Community College Board (ICCB, 2021) has expanded the Student and Academic Support Services program review template to support a more comprehensive review of the following areas identified in the program review schedule:  \n• Admissions, registration, and records  \n• Recruiting  \n• Learning and tutoring centers  \n• Career and placement services  \n• Financial aid and bursar  \n• Disability services  \n• Counseling and advising  \n• Library services  \n• Athletics  \n• Student activities  \n• Other areas: veterans’ services; diversity, equity, and inclusion centers and programs; campus security; and online learning  \nThis research brief provides community college educators who are facilitating these reviews with tips, suggestions, and resources to ensure a high-quality review that advances equitable student outcomes.  \nReview Team  \nAs colleges are identifying members of the review team, it is important to include diverse and deeply connected members of the campus community who work closely with the student populations being served by the department. Using an equitable lens, these community members are better positioned to speak to the successes and challenges of the review area compared to those who might have  \nEquity will signal each individual’s specific needs when the sociocultural and historical aspects of each person’s social identity is considered in all decision-making processes and resource allocations.  \nminimal interactions with students utilizing the services. It is also critical to encourage students to be a part of thereview team. Student voices are integral when examining the effectiveness of postsecondary programs and services, especially in the community college sector (Thrill, 2019) .  \nMission  \nWhen completing the program review process, department leaders are encouraged to review their institutions’ mission statements and determine the ways in which their programs and services are in alignment. This practice helps to ensure fairness and uniformity on campus. Some institutional mission statements may emphasize terms such as diversity, equity, and inclusion, but programs and services on the campus may fail to put them into practice. Therefore, it is important for the review team to think critically about how the types of programs and services offered further these aspects of the institutional mission.  \nAdvancement of Equity  \nWhen thinking about how programs and services help advance equity, the review team must recognize that all students are different in terms of their cultural backgrounds, academic preparedness, socioeconomic status, and other intersecting social identities. Equity will signal each individual’s specific needs when the sociocultural and historical aspects of each person’s social identity is considered in all decision-making processes and resource allocations. Once those needs are acknowledged, it is up to educators in positions of power, or those holding privileged social identities, to address said needs, thus closing equity gaps or, to put it another way, level the pla","cbCaii9LH0AQluKd","https://ap.wps.com/l/cbCaii9LH0AQluKd","pdf",1503209,"English","# Review Team\n## Equity Lens and Student Voice\n# Mission\n## Alignment With Institutional Values\n# Advancement of Equity\n## Addressing Intersecting Social Identities\n# Indicators: Need, Cost, and Quality\n## Data, Utilization, and Assessment","[{\"question\":\"Why is high-quality program review important for community college student support services?\",\"answer\":\"High-quality program review helps ensure equitable outcomes for student groups served by community colleges, making support services more effective and accountable.\"},{\"question\":\"What areas does the expanded Student and Academic Support Services program review template cover?\",\"answer\":\"It covers admissions, recruiting, learning and tutoring centers, career and placement services, financial aid, disability services, counseling and advising, library services, athletics, student activities, and additional areas such as veterans’ services, DEI centers and programs, campus security, and online learning.\"},{\"question\":\"How should review teams assess need, cost, and quality?\",\"answer\":\"Teams should demonstrate service necessity and analyze utilization and satisfaction/evaluation data, using existing assessments or focus groups when needed, and evaluate whether funding meets demand and how program quality is supported.\"}]","Insights - On Equity and Outcomes - September 2021 Issue 25 | PDF",1792058895,15]