[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-527604-105":59,"doc-detail-527604-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","inova-uses-workkeys-to-cure-turnover-troubles","Inova uses WorkKeys to cure turnover troubles","","Inova addresses high turnover in two entry-level, unlicensed patient-facing roles by implementing pre-employment skills testing using WorkKeys. The program analyzes required skill levels for Care Team Assistants and Care Team Clinical Technicians, then has qualified applicants complete WorkKeys assessments during the application process and advances only those meeting target scores. Results include improved care continuity, faster application processing, more stable staffing, and significant savings from reduced training caused by turnover, cutting turnover from 49% to 13%.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/inova-uses-workkeys-to-cure-turnover-troubles/527604/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/inova-uses-workkeys-to-cure-turnover-troubles/527604.png","ImageObject",300,407,{"name":92,"@type":93},"Oliver","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-10","2026-10-09",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What problem was Inova trying to solve?","Question",{"text":112,"@type":113},"Inova faced unusually high turnover in two important entry-level patient-facing roles, which increased costs and disrupted continuity of care.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How did WorkKeys help Inova select better candidates?",{"text":117,"@type":113},"Inova used ACT-authorized job profiling to define required skill levels, then required qualified applicants to take WorkKeys assessments and conducted final interviews only with applicants achieving the desired scores.",{"name":119,"@type":110,"acceptedAnswer":120},"What outcomes did Inova report after using WorkKeys?",{"text":121,"@type":113},"Inova reported improved care continuity, greater recruiter processing efficiency, savings from reduced training costs, and a 74% turnover reduction, with turnover dropping from 49% to 13%.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},527604,1792219645,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":24,"preview_page_count":4},8796095461610,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","READ MORE CASE STUDIES >  \nInova uses WorkKeys® to cure turnover troubles  \nWorkKeys helps a health care system measure vital skills of two important entry-level positions to identify applicants they could count on for the long haul.  \nRESULTS:  \n74%  \nreduction  \nin turnover  \n300  \napplicants  \nprocessed per day  \nWORKFORCE SOLUTIONS USED:  \nWK WorkKeys® KT KeyTrain®  \niorvingse than $ 1.3M   \nNC  \nNCRC®  \nJP Job Profiling  \nWR  \nACT Work Ready Communities  \nTwo positions, one problem: Turnover  \nINOVA’S BUSINESS CHALLENGE  \nCare Team Assistants and Care Team Clinical Technicians are two entry-level, unlicensed positions, but they are also very important in serving patients with excellence because both positions involve patient-facing procedures such as taking vital signs (temperature, pulse, blood pressure, etc.) .  \nFrustratingly for Inova, both positions were also notorious for high turnover—an expensive problem. And when that approached 50%, Inova knew it needed to address the problem.  \nInova also knew that the solution needed to include pre-employment testing to help select the people with the right health care skills and who were likely to stay on the job.  \n“  \nThere is some risk in taking the easy way out—making the quick hire rather than the quality hire. With WorkKeys, you can make the quality hire more quickly.”  \nDaniel Nichols  \nHuman Resources Director  \nCOMPANY OVERVIEW  \nInova is a not-for-profit healthcare system of hospitals, nursing homes, and urgent care centers. As one of the most comprehensive healthcare providers in the Washington, DC, metro region, Inova employs more than 16,000 people.  \nCLOSING WORDS  \n“  \nTurnover is down to nil.”  \nDaniel Nichols  \nHuman Resources Director  \n2  \n© 2009 by ACT, Inc. All rights [reserved. Go to workforce.act.org](reserved. Go to workforce.act.org) to read more examples and to learn how we can help your organization.  \nMeasure and match the skills  \nTHE SOLUTION  \nPatti DeiTos, RN-BC and Lead Education Coordinator for Orientation, was familiar with the WorkKeys assessment system and helped develop a straightforward process  \n1. Had the two Care Team positions analyzed by ACT-authorized job profilersto determine necessary skill levels  \nthat:  \n2. Asked qualified candidates to take WorkKeys assessments as part of the application process  \n3. Conducted final interviews only with applicants who achieved the desired WorkKeys score  \nThe efficiency and online element of WorkKeys enabled Inova to recruit qualified candidates like never before.  \n“  \nWorkKeys  \nhas helped  \nus improve the selection of employees for each position and has provided employees with confidence and a new awareness  \nthat they can develop into something more.”  \nPatti DeiTos  \nRN-BC and Lead Education Coordinator for Orientation  \nHigher-quality health care  \nOUTCOMES  \nIMPROVED CARE  \nGreater continuity of personnel increased trust and improved communication among staff, which resulted in more stability for patients.  \nGREATER PROCESSING EFFICIENCY  \nMore than 300 applications flow through Inova’s human resources recruiters every day, and WorkKeys helps them focus on the ones that matter most.  \nSIGNIFICANT SAVINGS  \nBy cutting down on training costs that result from high turnover, Inova was able to save more than $1.3 million.  \nREDUCED TURNOVER  \nTurnover dropped from 49% for these two positions down to 13%—a 74% reduction!  \n5249","cbCaiuSqNCy1RC2Q","https://ap.wps.com/l/cbCaiuSqNCy1RC2Q","pdf",388396,"English","# Inova’s business challenge\n## High turnover in two key care roles\n# The solution\n## Job profiling and WorkKeys assessments\n## Interviewing based on target scores\n# Outcomes\n## Improved care\n## Greater processing efficiency\n## Significant savings\n## Reduced turnover","[{\"question\":\"What problem was Inova trying to solve?\",\"answer\":\"Inova faced unusually high turnover in two important entry-level patient-facing roles, which increased costs and disrupted continuity of care.\"},{\"question\":\"How did WorkKeys help Inova select better candidates?\",\"answer\":\"Inova used ACT-authorized job profiling to define required skill levels, then required qualified applicants to take WorkKeys assessments and conducted final interviews only with applicants achieving the desired scores.\"},{\"question\":\"What outcomes did Inova report after using WorkKeys?\",\"answer\":\"Inova reported improved care continuity, greater recruiter processing efficiency, savings from reduced training costs, and a 74% turnover reduction, with turnover dropping from 49% to 13%.\"}]","Inova uses WorkKeys to cure turnover troubles | PDF",1791514619]