[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-646244-105":59,"doc-detail-646244-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","indirect-channel-partner-service-delivery-handbook","INDIRECT CHANNEL PARTNER - Service delivery Handbook","","Indirect Channel Partner Service delivery Handbook provides reference guidance for Indirect Channel Partners across Europe on Indirect Distributor Service Center (IDSC) procedures and GE Healthcare Service Operations. It outlines partner expectations from ordering and delivering equipment through installation, training, registration in global installed base, spares ordering/returns, and acceptance sign-off. The handbook also covers technical documentation, secured service access, field safety letter and FMI processes, completion reporting, VIPnet service portal usage, probe repair, technical support connection, and complaint handling.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/indirect-channel-partner-service-delivery-handbook/646244/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/indirect-channel-partner-service-delivery-handbook/646244.png","ImageObject",300,407,{"name":92,"@type":93},"naya.afterrain","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-25","2026-10-23",true,{"@type":102,"interactionType":103,"userInteractionCount":81},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the purpose of this Indirect Channel Partner Service delivery Handbook?","Question",{"text":112,"@type":113},"It serves as a reference guide for Indirect Channel Partners across Europe, detailing IDSC procedures and GE Healthcare Service Operations so partners can deliver ongoing service support effectively.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What partner activities are covered from ordering to equipment acceptance?",{"text":117,"@type":113},"The handbook covers ordering new equipment, delivering and installing at the site, fulfilling the project with the end-user customer, registering equipment in the global installed base, and managing acceptance with an acceptance certificate model.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the handbook address tools, spare parts, and their returns?",{"text":121,"@type":113},"It includes processes for ordering spare parts via VIPnet or email to the IDSC coordinator, ordering permanent tools and accessories, and handling spare parts returns with labeling, golden rules, and required documentation such as pro-forma invoices and packing lists.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},646244,1792887351,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":81,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},962094248482,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","INDIRECT CHANNEL PARTNER  \nService delivery Handbook  \n| IDSC\u003Cbr>| FSE\u003Cbr>| GIB\u003Cbr>| DOC\u003Cbr>| FSL\u003Cbr>F SL | | VIPnet\u003Cbr>| ORDER\u003Cbr>\u003Cbr>| RETURN\u003Cbr>\u003Cbr>\u003Cbr>| LOAN\u003Cbr>| PROBE\u003Cbr>| SUPPORT\u003Cbr>| COMPLAINT\u003Cbr>| GLOSSARY\u003Cbr>|\n| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |\n\nDear Partner,  \nI trust you will find this Handbook useful, as it was designed to help you understand how GE Healthcare provides its partners an ongoing Service support.  \nThis Handbook is our reference guide for Indirect Channel Partners (ICP) across Europe for information on Indirect Distributor Service Center (IDSC) procedures and for GE Healthcare Service Operations.  \nIDSC is a structure fully dedicated to supporting GE Healthcare‘s Partners in their daily Service Operations: logistics, technical escalation, field support, engineer’s trainings or any other request which requires escalation within GE Healthcare.  \nFor our Partners, we want to continue reinforcing our shared values for growth and success. Therefore we will continue to enhance our internal processes and communication, and we encourage you to check regularly the enhancements of our VIPnet online Service support platform.  \nWe sincerely hope that the Handbook meets your expectations; And please feel free to contact me for any further question or support you may need from GE Healthcare.  \nYours sincerely,  \nJose HERRAEZ  \nGM Service Operations Europe  \nGE Healthcare – The information contained in this document is confidential information, it can only be used by authorized GE Healthcare Partners for the purpose for which it was provided. It cannot be copied or shared with any staff other than on a need-to-know basis.  \n2  \n| IDSC\u003Cbr>| FSE\u003Cbr>| GIB\u003Cbr>| DOC\u003Cbr>| FSL\u003Cbr>FSL | | VIPnet\u003Cbr>| ORDER\u003Cbr>\u003Cbr>| RETURN\u003Cbr>\u003Cbr>\u003Cbr>| LOAN\u003Cbr>| PROBE\u003Cbr>| SUPPORT\u003Cbr>| COMPLAINT\u003Cbr>| GLOSSARY\u003Cbr>|\n| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |\n\nWhat we expect from you…  \nYou have just ordered a new GE Healthcare equipment  \nYou are about to deliver the equipment to the site  \nYou are installing the equipment  \nYou have fulfilled your project with your end-user Customer  \nDuring the equipment life  \nAnytime  \nTrain your field Service engineer (FSE) Plan first-in-country support Purchase your Service tools  \nLoan the Installation/Service tools  \nRegister your equipment in global installed base (GIB) Plan medical application for end-user Customer  \nConnect through broad-band Order/return spare parts  \nSign-off the acceptance certificate Return the product locator cards (PLC)  \nOffer a Service contract wherever possible Perform preventive maintenances (PM) Order and return spare parts  \nAccess on-line Service support  \nInstall FMI and manage field safety letter (FSL)  \nManage customer satisfaction opportunity (CSO)  \nRespect all your contractual obligations towards GE Healthcare Report any product safety issue  \nRespect all applicable laws and regulations  \n3  \n\n| IDSC\u003Cbr>| FSE\u003Cbr>| GIB\u003Cbr>| DOC\u003Cbr>| FSL\u003Cbr>FSL | | VIPnet\u003Cbr>| ORDER\u003Cbr>\u003Cbr>| RETURN\u003Cbr>\u003Cbr>\u003Cbr>| LOAN\u003Cbr>| PROBE\u003Cbr>| SUPPORT\u003Cbr>| COMPLAINT\u003Cbr>| GLOSSARY\u003Cbr>|\n| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |\n\nTABLE OF CONTENTS  \nWhat we expect from you…........... 3  \n Indirect team presentation ........... 5  \nOur mission ................................ 6  \nRoles and responsibilities ...................... 7  \n Field service engineer ( FSE) training .. 8  \nFSE training registration process ................ 9  \nTraining quote and purchase order (PO) model ..... 10  \nTraining quote terms and conditions ............ 11  \nFSE details for training registration .............. 12  \n Global installed base (GIB) registration and update .............. 13  \nGIB update process ......................... 14  \nRegister a system in the global installed base (GIB) .. 16  \nReturn a product locator card (PLC) ............. 17  \nGE warranty time line on a new","cbCait9AIsbgY9Kg","https://ap.wps.com/l/cbCait9AIsbgY9Kg","pdf",6093134,64,"English","# What we expect from you…\n# Indirect team presentation\n# Our mission\n# Roles and responsibilities\n# Field service engineer (FSE) training\n# FSE training registration process\n# Training quote and purchase order (PO) model\n# Training quote terms and conditions\n# FSE details for training registration\n# Global installed base (GIB) registration and update\n# GIB update process\n# Register a system in the global installed base (GIB)\n# Return a product locator card (PLC)\n# GE warranty time line on a new equipment\n# Acceptance certificate model\n# Technical documentation\n# iResolve solution process\n# Secured Service access (SSA) class «M» process\n# Secured Service access (SSA) class «A» and Class «C» process\n# Field safety letter (FSL)\n# Field safety letter process\n# Field safety letter model\n# Field modification instruction (FMI)\n# Field modification instruction (FMI) process\n# Completion certificate report (CCR) model\n# FMI completion guide\n# VIPnet Service delivery portal\n# VIPnet Service delivery portal main features\n# Spare parts ordering via VIPnet\n# Spare Parts, accessories and permanent tools ordering\n# Spare parts ordering via email to IDSC Coordinator\n# Permanent Service tools ordering specific process\n# Accessories ordering specific process via GEHC external supplier LUSO\n# Spare parts, Option & upgrade, permanent tools and accessories Purchase order (PO) model\n# Spare parts return\n# Spare parts return process\n# Golden rules for a successful spare part return\n# Pro-forma invoice for spare parts return and packing list model\n# Spare parts return labelling code\n# Servicetools\n# Tools loan process\n# Tools transportation and tools loan quotes purchase orders (PO) model\n# Probe repair\n# Probe repair process\n# Probe repair request form model\n# Connection with a technical support\n# Connection process for a technical support\n# Complaint","[{\"question\":\"What is the purpose of this Indirect Channel Partner Service delivery Handbook?\",\"answer\":\"It serves as a reference guide for Indirect Channel Partners across Europe, detailing IDSC procedures and GE Healthcare Service Operations so partners can deliver ongoing service support effectively.\"},{\"question\":\"What partner activities are covered from ordering to equipment acceptance?\",\"answer\":\"The handbook covers ordering new equipment, delivering and installing at the site, fulfilling the project with the end-user customer, registering equipment in the global installed base, and managing acceptance with an acceptance certificate model.\"},{\"question\":\"How does the handbook address tools, spare parts, and their returns?\",\"answer\":\"It includes processes for ordering spare parts via VIPnet or email to the IDSC coordinator, ordering permanent tools and accessories, and handling spare parts returns with labeling, golden rules, and required documentation such as pro-forma invoices and packing lists.\"}]","INDIRECT CHANNEL PARTNER - Service delivery Handbook | PDF",1792753993,161]