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The inquiries focus on key operational and technical areas, including the enhancement of multi-lingual support within analytics, the preservation of library independence in shared institutional zones, and Clarivate's long-term strategic plans for their diverse library management system portfolio. Additionally, it highlights technical concerns regarding linked open data strategies, incident communication protocols for functional issues, API request threshold policies, and improvements for Salesforce case management and system environment replication. These questions reflect the collective concerns and technical requirements of the international library user community as they navigate evolving cloud-based services and platform modernization efforts, such as the migration away from AngularJS in the Primo interface.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/igelu-2023-ex-libris-and-clarivate-senior-management-qa/292260/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/igelu-2023-ex-libris-and-clarivate-senior-management-qa/292260.png","ImageObject",300,407,{"name":92,"@type":93},"Dipper","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-18","2026-09-17",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What concerns were raised regarding language support in analytics?","Question",{"text":112,"@type":113},"Users noted a gap in non-native language support and requested a timeline for improvements, particularly for libraries operating in multi-lingual environments.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How are functionality issues currently communicated by Ex Libris?",{"text":117,"@type":113},"While the 'cloud status' page is effective for system outages, users requested better communication channels for specific functionality issues, such as recent Alma FTP and Z39.50 problems.",{"name":119,"@type":110,"acceptedAnswer":120},"What is the status of the Primo interface migration?",{"text":121,"@type":113},"A question was posed to management regarding the development timeframe for a new version of Primo that moves beyond the AngularJS framework.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},292260,1791368123,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":56,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},1374404997633,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Ex Libris / Clarivate Senior Management Q&A  \nQuestion 1  \nSupport for 'native’ languages is improving but thereis a gap still with Analytics . When will Ex Libris support non-native Languages in Analytics especially with multi-lingual libraries?  \nIGeLU 2023 Conference and Developers' Day 2  \nQuestion 2  \nHow does Ex Libris design processes take into consideration 'Library Independence' especially when sharing the same 'Institutional Zone'?  \nIGeLU 2023 Conference and Developers' Day 3  \nQuestion 3  \nWhat is Clarivate’s ongoing plans for the current product portfolio . For example, there are multiple Library Management Systems?  \nIGeLU 2023 Conference and Developers' Day 4  \nQuestion 4  \nWhat are Clarivate’s plans for linked open data?  \nIGeLU 2023 Conference and Developers' Day 5  \nQuestion 5  \nThe ‘cloud status’ page is excellent for reporting system down issues . But how can Ex Libris alert the customer base of functionality issues such as the recent Alma FTP and Z39.50 issue?  \nIGeLU 2023 Conference and Developers' Day 6  \nQuestion 6  \nAre there plans on changing the API Concurrent API Request Threshold policies?  \nIGeLU 2023 Conference and Developers' Day 7  \nQuestion 7  \nAs there are many international users of the Ex Libris products . Is it possible to have a National User Group Account for Salesforce? This will allow better visibility of cases that are national significance .  \nIGeLU 2023 Conference and Developers' Day 8  \nQuestion 8  \nIf an issue is reported in the Sandbox environment and needs to be subsequently reported as a Production issue is there an easy way to replicate the logged information and comments and add it to Salesforce as a Production issue?  \nIGeLU 2023 Conference and Developers' Day 9  \nQuestion 9  \nWhat is the timeframe for the new Primo that is based on something else than AngularJS?  \nIGeLU 2023 Conference and Developers' Day 10","cbCaiue1nVkePc6M","https://ap.wps.com/l/cbCaiue1nVkePc6M","pdf",480782,"English","# Q&A Overview\n## Technical Inquiries\n## Strategic and Operational Questions","[{\"question\":\"What concerns were raised regarding language support in analytics?\",\"answer\":\"Users noted a gap in non-native language support and requested a timeline for improvements, particularly for libraries operating in multi-lingual environments.\"},{\"question\":\"How are functionality issues currently communicated by Ex Libris?\",\"answer\":\"While the 'cloud status' page is effective for system outages, users requested better communication channels for specific functionality issues, such as recent Alma FTP and Z39.50 problems.\"},{\"question\":\"What is the status of the Primo interface migration?\",\"answer\":\"A question was posed to management regarding the development timeframe for a new version of Primo that moves beyond the AngularJS framework.\"}]","IGeLU 2023 - Ex Libris and Clarivate Senior Management Q&A | PDF",1789649575,48]