[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-14501":3,"doc-seo-14501":27},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"file_id":15,"file_url":16,"file_type":17,"file_size":18,"view_count":19,"is_deleted":4,"is_public":20,"is_downloadable":20,"audit_status":20,"page_count":21,"language":22,"language_code":23,"table_of_contents":24,"faqs":24,"seo_title":13,"seo_description":14,"update_tm":25,"read_time":26},14501,5909877438554,"Maeve","https://ap-avatar.wpscdn.com/avatar/5600025385ad2bf12a7?_k=1778553567797529272",8,"Research & Report","I Hear You: Does Quality Improve with Customer Voice?","Online reviews and ratings can help consumers evaluate firms in a static setting, but in dynamic settings they may also motivate low-rated firms to improve. The paper empirically tests this in the U.S. hotel industry using Tripadvisor and Expedia data. Econometric and NLP analyses show that firms attentive to reviews raise ratings, improve issues commonly mentioned, and low-rated hotels gain more due to greater improvement room, suggesting reviews can benefit consumer welfare.","cbCaikPxrRb07pu2","https://ap.wps.com/l/cbCaikPxrRb07pu2","pdf",509796,14,1,56,"English","en","",1776559326,141,{"code":4,"msg":28,"data":29},"ok",{"site_id":30,"language":23,"slug":31,"title":13,"keywords":24,"description":14,"schema_data":32,"social_meta":67,"head_meta":70,"extra_data":72,"updated_unix":25},105,"i-hear-you-does-quality-improve-with-customer-voice",{"@graph":33,"@context":66},[34,51],{"@type":35,"itemListElement":36},"BreadcrumbList",[37,41,45,48],{"item":38,"name":39,"@type":40,"position":20},"https://docshare.wps.com","Home","ListItem",{"item":42,"name":43,"@type":40,"position":44},"https://docshare.wps.com/document/","Document",2,{"item":46,"name":12,"@type":40,"position":47},"https://docshare.wps.com/document/research-report/",3,{"item":49,"name":13,"@type":40,"position":50},"https://docshare.wps.com/document/i-hear-you-does-quality-improve-with-customer-voice/14501/",4,{"url":49,"name":13,"@type":52,"author":53,"headline":13,"publisher":55,"fileFormat":58,"description":14,"dateModified":59,"datePublished":60,"encodingFormat":58,"isAccessibleForFree":61,"interactionStatistic":62},"DigitalDocument",{"name":9,"@type":54},"Person",{"url":38,"name":56,"@type":57},"DocShare","Organization","application/pdf","2026-06-05","2026-04-19",true,{"@type":63,"interactionType":64,"userInteractionCount":19},"InteractionCounter",{"@type":65},"ViewAction","https://schema.org",{"og:url":68,"og:type":69,"og:title":13,"og:site_name":56,"og:description":14},"https://docshare.wps.com/document/i-hear-you-does-quality-improve-with-customer-voice/14501","article",{"robots":71,"canonical":68},"index,follow",{"doc_id":7,"site_id":30}]