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Many Veterans most likely to benefit also have limited technology experience, so individualized and telehealth-specific digital literacy evaluation is needed. The Veteran’s Video Connect Match (VVCMatch) was developed via task analysis and includes objective cognitive evaluation plus a novel self-report assessing physical, cognitive, and digital-literacy competencies for telehealth engagement. Aim 1 gathered preliminary Veteran feedback on VVCMatch content and structure, and additional data assessed whether it can identify Veterans needing education or support before adopting telehealth. Early results indicate VVCMatch can flag unprepared cases and support refinement for larger psychometric testing.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/human-centered-development-of-the-veterans-video-connect-match-vvcmatch-assessment/426818/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/human-centered-development-of-the-veterans-video-connect-match-vvcmatch-assessment/426818.png","ImageObject",300,407,{"name":92,"@type":93},"kopisore","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-29",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why is telehealth adoption limited in the VHA despite early adoption?","Question",{"text":112,"@type":113},"Telehealth implementation is constrained by digital literacy barriers. Veterans who would benefit most often have very limited technology experience, requiring tailored digital literacy evaluation.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How was VVCMatch developed and what does it measure?",{"text":117,"@type":113},"VVCMatch was developed through task analysis of the telehealth process. It uses objective cognitive evaluation and a self-report assessment covering physical, cognitive, and digital-literacy-related competencies needed for telehealth engagement.",{"name":119,"@type":110,"acceptedAnswer":120},"What did the initial study findings suggest about VVCMatch performance?",{"text":121,"@type":113},"Initial results suggest VVCMatch can identify cases where Veterans are not prepared to use telehealth. It also flagged some cases where Veterans could complete a call with fair ability.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},426818,1790790318,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":81},962090880963,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","550 Innovation in Aging, 2025, Vol. 9, No. S2  \nStates, 2. Veterans Health Administration, Pittsburgh, Pennsylvania, United States  \nThe Veteran’s Healthcare Administration (VHF) was an early adopter of broad telehealth use, however, telehealth implementation within the VHF continues to be limited by digital literacy barriers. Many of the Veterans who would benefit most from the option of telehealth due to heath needs and contextual barriers are also those who carry very limited technology experience. Individualized, and Telehealth-specific digital literacy, evaluation is needed to guide successful telehealth implementation. Therefore, the Veteran’s Video Connect Match (VVCMatch) was developed through task analysis of the telehealth process. The VVCMatch utilizes both objective cognitive evaluation and a novel self-report assessment of the physical, cognitive, and digital literacy-related competencies needed for successful engagement with telehealth. The objective of our study was to gather preliminary Veteran feedback on the content and structure of the VVCMatch (Aim 1) and to gather initial exploratory data on the ability of the VVCMatch to identify Veterans who require education or support prior to adopting telehealth. Our initial findings point to the VVCMatch’s ability to identify cases in which Veterans are not prepared to use telehealth. However, it also flagged cases in which the Veterans were able to complete a call with fair ability. These findings are being used to improve the specificity of the measure in preparation for larger scale psychometric and efficacy testing.  \nAbstract citation ID: igaf122.1885  \nHUMAN CENTERED DEVELOPMENT OF THE  \nVETERAN’S VIDEO CONNECT MATCH (VVCMATCH)  \nASSESSMENT  \nJulie Faieta1, Timothy Bober1, Steven Handler2, and Dan Ding1, 1. University of Pittsburgh, Pittsburgh, Pennsylvania, United","cbCailFbT83JtCg5","https://ap.wps.com/l/cbCailFbT83JtCg5","pdf",47201,"English","# Background and Need\n## Digital literacy barriers in VHA telehealth\n# Development of VVCMatch\n## Task analysis of telehealth process\n## Objective cognitive evaluation and self-report\n# Study Aims and Methods\n## Aim 1: Veteran feedback on content and structure\n## Exploratory data on identifying education/support needs\n# Preliminary Findings and Next Steps\n## Identifying unprepared Veterans\n## Refining measure for larger testing","[{\"question\":\"Why is telehealth adoption limited in the VHA despite early adoption?\",\"answer\":\"Telehealth implementation is constrained by digital literacy barriers. Veterans who would benefit most often have very limited technology experience, requiring tailored digital literacy evaluation.\"},{\"question\":\"How was VVCMatch developed and what does it measure?\",\"answer\":\"VVCMatch was developed through task analysis of the telehealth process. It uses objective cognitive evaluation and a self-report assessment covering physical, cognitive, and digital-literacy-related competencies needed for telehealth engagement.\"},{\"question\":\"What did the initial study findings suggest about VVCMatch performance?\",\"answer\":\"Initial results suggest VVCMatch can identify cases where Veterans are not prepared to use telehealth. It also flagged some cases where Veterans could complete a call with fair ability.\"}]","HUMAN CENTERED DEVELOPMENT OF THE VETERAN’S VIDEO CONNECT MATCH (VVCMATCH) ASSESSMENT | PDF",1790641900]