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As always, I’d like to thank you for listening to the show and watching the lean and six sigma training videos we produce over at Gemba Academy dot com.  \nNow, today’s show is going to be a bit different than any of our previous episodes where we’ve interviewed different continuous improvement thought leaders… since today, well, I’m flying solo!  \nAnd the reason for this solo show is because of a book I listened to while on a recent family vacation. I say listened since my family and I recently took a 3,600-­‐mile road trip.  \nAnd this road trip was especially important to me since my family and I were able to visit my Father one last time before he passed away. Long time readers of my old blog, LSS Academy, will remember that my Dad had a stroke 4 years ago. And while he did recover from that his time on earth ended on June 28, 2014 .  \nSo, I’m dedicating this episode to my Father whose name was also Ron. Over the years my Dad taught me so many things and, believe it or not, he actually gave me Masaaki Imai’s Kaizen book many years ago and said I had to read it.  \nAnd as fate would have it I later met and interviewed Mr. Imai and had him sign that book. I then gave that autographed version back to my Dad, which touched him deeply.  \nSo, Dad, this one’s for you!  \nIn any event, our road trip started at our home in Keller, Texas. We then drove up to Canada to visit with my Dad…from there we drove across the Upper Peninsula of Michigan on our way to a wedding in Harbor Springs, Michigan.  \nFrom there we drove to Ohio to visit more family before heading back to Texas with stops in St. Louis and Joplin, Missouri.  \nPage 1 of 22 [GembaAcademy.com](GembaAcademy.com)  \nSo, yeah, my family and I did a lot of driving which gave me an opportunity to listen to some audio books -­‐ one of which is a book I’ve long wanted to consume but just never had… and that book is Dale Carnegie’s masterpiece called “How to Win Friends and Influence People.”  \nDale Carnegie first wrote this book in 1936 and a revised version was released in 1981 . More than 15 million copies have been sold.  \nNow, to be honest, I did wonder how a book originally written in the 1930s could add value today… but, let me just say, I really do think this may well be one of the most helpful and profound books I’ve ever consumed.  \nIn fact, as I was listening to the book I found so many things I could do in order to become a better husband, father, and business owner. I also discovered many concepts that are immediately applicable to anyone practicing continuous improvement.  \nYou see, in the end, if you can’t get along with, or positively influence others, it doesn’t really matter how good you are with the tools of lean and six sigma or any other methodology.  \nMy Father taught me a long time ago that, in the end, our success in life isn’t about how educated we are – even though education was very important to him… in fact my Dad earned a PhD from Ohio State and went on to teach at the University of Manitoba for 28 years. So, while technical skills are important my Dad taught me that our success in life is largely influenced by how well we can work, and get along with, others. He used to call it human engineering.  \nAlong these same lines, towards the beginning of the book Carnegie quotes John D.  \nRockefeller who once said,“The ability to deal with people is as purchasable a commodity as sugar or coffee and I will pay more for that ability than for any other under the sun.”  \nSo, with this said, what I want to do in this episode is summarize the key principles from How to Win Friends and Influence People with special emphasis on how these principles are applicable to those of us who practice continuous improvement","cbCaiukkWCLmraqJ","https://ap.wps.com/l/cbCaiukkWCLmraqJ","pdf",377667,22,"English","# Part 1: Fundamental Techniques in Handling People\n## Chapter 1: Fundamental Techniques in Handling People\n## Chapter 2: The Big Secret of Dealing with People","[{\"question\":\"What is the main message of Chapter 1 in the summary?\",\"answer\":\"Do not criticize, condemn, or complain. The summary explains that criticism only puts people on the defensive and discourages productive understanding.\"},{\"question\":\"What “big secret” does the summary describe in Chapter 2?\",\"answer\":\"Make people want to do things with a happy heart. The summary states that appreciation is the best way to create that willingness.\"},{\"question\":\"How are Carnegie’s principles applied to continuous improvement practitioners?\",\"answer\":\"The summary highlights that if you cannot get along with or positively influence others, the effectiveness of lean or six sigma tools matters less. It also warns that complaining and criticism rarely add value when resistance appears.\"}]","How-to-Win-Friends-and-Influence-People-Book-Summary | PDF",1790056618,34]