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Provides step-by-step instructions for Chrome, Firefox, and Safari to clear cache/history, adjust cookie and site settings, and apply extra Chrome 80 SameSite-related options. Includes remote assessment requirements for Proctorio, along with checks for browser, microphone, webcam resolution, internet speed, and actions like reinstalling the Proctorio extension, changing network settings, and fixing screen share or screen recording permissions.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/how-to-resolve-web-site-issues-follow-troubleshooting-steps/300185/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/how-to-resolve-web-site-issues-follow-troubleshooting-steps/300185.png","ImageObject",300,407,{"name":92,"@type":93},"Franzy","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-21","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",15,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What should you do first before contacting support for website issues?","Question",{"text":113,"@type":114},"Follow the troubleshooting steps in order: check your browser, clear cache and history, change cookie settings, review Chrome settings (including version 80), and check Proctorio remote testing requirements.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"How do you clear browser cache and history in Chrome, Firefox, and Safari?",{"text":118,"@type":114},"Chrome: open History and use Clear Browsing Data for All Time. Firefox: clear Recent History for Everything. Safari: clear History for All History.",{"name":120,"@type":111,"acceptedAnswer":121},"What are the remote testing requirements for Proctorio?",{"text":122,"@type":114},"You need Google Chrome, a working microphone, a webcam with 320 x 240 VGA resolution, and internet speed of 0.5–1.0 Mbps, then ensure Proctorio settings are addressed if testing still fails.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},300185,1790050274,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":52},2336478945519,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","HOW TO RESOLVE WEB SITE ISSUES  \nTry these troubleshooting steps before calling Support.  \n1. Check your browser. Refer to ATI’s Technical Requirements to confirm that you are using a supported browser.  \n2. Clear your browser cache and browser history  \n3. Change your cookie settings  \n4. Check other settings for Chrome version 80.  \n5. Check remote testing with Proctorio requirements.  \nClear your Browser Cache and Browser History  \nChrome  \n1. At the top right corner of the Chrome browser, click the Three Ellipse  icon.  \n2. Select History, and then select History again to open the Settings window.  \nNote: You can also open the Settings window and access browsing history directly from Chrome by pressing Ctrl + Shift + Delete.  \n3. On the left of the page, click Clear Browsing Data to open the Clear browsing data window.  \n4. From the Time range drop-down menu, select All Time.  \n5. Select all check boxes and then click Clear browsing data.  \n6. Close all browser windows.  \n7. Reopen [www.atitesting.com](www.atitesting.com) in a new browser window.  \nFirefox  \n1. At the top right corner of the Firefox browser, click the  icon.  \n2. Select Library, select History, and then click Clear Recent History.  \nNote: You can also open the Settings window and access browsing history directly from Firefox by pressing Ctrl + Shift + Delete.  \n3. From the Time range to clear drop-down menu, select Everything.  \n4. Select all options and then click Clear Now.  \n5. Close all browser windows.  \n6. Reopen [www.atitesting.com](www.atitesting.com) in a new browser window.  \nSafari  \n1. At the top left corner of the screen next to the Apple  icon, clickSafari.   \n2. Select Clear History.  \n3. Select a duration of All History.  \n4. Select Clear History.  \n5. Close all browser windows.  \n6. Reopen [www.atitesting.com](www.atitesting.com) in a new browser window.  \nChange your Cookie Settings  \nChrome  \n1. At the top right corner of the Chrome browser, click the Three Ellipse  icon.  \n2. Click Settings.  \n3. In the search bar at the top of the screen, enter “Site Settings”.  \n4. Click Site Settings.  \n5. Click Cookies and site data.  \n6. Disable Block third-party cookies.  \n7. Close all browser windows.  \n8. Reopen [www.atitesting.com](www.atitesting.com) in a new browser window.  \nSafari (on a Mac)  \n1. Open Safari.  \n2. Click Safari in the upper left corner of the screen.  \n3. Click Preferences.  \n4. Click the Privacy tab.  \n5. Clear the check box next to Prevent Cross Site Tracking.  \n6. Close all browser windows.  \n7. Reopen [www.atitesting.com](www.atitesting.com) in a new browser window.  \nSafari (on an iPad/iPhone)  \n1. Open the Settings app.  \n2. Tap on Safari.  \n3. Scroll down to the Privacy and Security section.  \n4. Clear the check box next to Prevent Cross Site Tracking.  \n5. Close all browser windows.  \n6. Reopen [www.atitesting.com](www.atitesting.com) in a new browser window.  \nCheck Other Settings when using Chrome Version 80  \nIf you are using Chrome Version 80, perform these additional steps:  \nIn the address bar, enter chrome://flags and press Enter.  \n In the search bar at the top of the screen, enter SameSite.  \n Change all the settings to Disabled:  \no SameSite by default cookies  \no Enable Removing SameSite=None cookies  \no Cookies without SameSite must be secure  \n After changing the settings to Disabled, click the blue Relaunch button at the bottom of the page.  \nCheck Remote Testing with Proctorio Requirements  \nIf your institution has chosen to use Proctorio, you can now take assessments remotely on either a PC (Windows 10 or later) or a Mac (Mac OS® x 10.13 or later) .  \n IMPORTANT! Before testing, be sure to view the video, ATI Proctorio Settings Fix.  \nTo test remotely, you must have the following:  \n• Browser: Google Chrome  \n• Microphone: Any microphone, either internal or external  \n• Webcam: 320 x 240 VGA resolution, either internal or external  \n• Internet Speed: 0.5 – 1.0 Mbps.(Test your internet speed using [www","cbCaideyfsthcfEZ","https://ap.wps.com/l/cbCaideyfsthcfEZ","pdf",507852,"English","# Troubleshooting Steps Before Contacting Support\n## Clear Your Browser Cache and Browser History\n## Change Your Cookie Settings\n## Check Other Settings for Chrome Version 80\n## Check Remote Testing with Proctorio Requirements","[{\"question\":\"What should you do first before contacting support for website issues?\",\"answer\":\"Follow the troubleshooting steps in order: check your browser, clear cache and history, change cookie settings, review Chrome settings (including version 80), and check Proctorio remote testing requirements.\"},{\"question\":\"How do you clear browser cache and history in Chrome, Firefox, and Safari?\",\"answer\":\"Chrome: open History and use Clear Browsing Data for All Time. Firefox: clear Recent History for Everything. Safari: clear History for All History.\"},{\"question\":\"What are the remote testing requirements for Proctorio?\",\"answer\":\"You need Google Chrome, a working microphone, a webcam with 320 x 240 VGA resolution, and internet speed of 0.5–1.0 Mbps, then ensure Proctorio settings are addressed if testing still fails.\"}]","How to Resolve Web Site Issues - Follow Troubleshooting Steps | PDF",1789773308]