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The steps explain selecting an appropriate replacement certificate, priority service eligibility, or creating a customised letter, completing billing and delivery information, and setting up an account. The process also covers qualification, centre and candidate details, required ID in English with validity dates, consent when applying for another learner, reviewing terms, paying with a Creditor Debit card, and monitoring automated emails for status updates.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/how-to-apply-for-a-replacement-certificate/621899/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/how-to-apply-for-a-replacement-certificate/621899.png","ImageObject",300,407,{"name":92,"@type":93},"Sarah ","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-07","2026-10-20",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What should I use to submit a replacement certificate application?","Question",{"text":112,"@type":113},"Submit the application on a desktop PC or laptop rather than a mobile phone or tablet.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which delivery and certificate services are available?",{"text":117,"@type":113},"Choose your required delivery service and select a service type such as Standard Certificate, Priority Certificate, or a Customised Letter depending on the qualification. Priority Certificate processing is faster and is available for GCSE, GCE, IAL, and International GCSE awarded after 1996, but not for BTEC, Higher Nationals, NVQ, Functional or Key Skills.",{"name":119,"@type":110,"acceptedAnswer":120},"What identification documents are required?",{"text":121,"@type":113},"Provide at least one form of ID in English showing the learner’s full name, date of birth, and document validity dates if applicable. If applying on behalf of the learner, provide two different forms of identification plus a completed and signed consent form, and note that the third-party ID is not required.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},621899,1793148783,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":52,"preview_page_count":4},962085320529,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Before you begin, we advise making your application on a Desktop PC or laptop, not a handheld device such as a mobile phone or tablet.  \nPlease do not use any special characters or symbols and ensure that the billing/delivery fields are completed as accurately as possible.  \nDo not enter the full address in the first line. If you do not have a post/zip code, please enter 00000.  \nRequests to verify a result for an individual, employer or verification company are currently processed under our Standard Replacement Certificate / Customised letter services .  \n1. To apply, visit  Pearson Certificate services and ensure you read our commonly asked questions on the Application information and  Replacement documents pages.  \n2. The next step is to   \n• Standard Certificate Service  \nThis service is helpful for replacing an original certificate, amending a name on original certificate, or sharing official document(s) with a third party.  \n• Priority Certificate Service  \no Faster processing than our normal certificates service  \no Available for GCSE, GCE, IAL, and International GCSE qualifications awarded after 1996  \no Not available for BTEC, Higher Nationals, NVQ, Functional or Key Skills  \n• Customised Letter  \nA personalised statement about your BTEC or NVQ/GNVQ qualification to describe its level and size, and how your achievements compare to other past or current qualifications.  \n3. Select your required delivery service , click Add details and pay and a new tab on your browser will open where you can select the appropriate service type and delivery options for you .  \n*For WES applications, we have an agreement with WES to send all results digitally, therefore, will refund any courier fees paid.  \n4. If you are a new customer, you will be asked to create a new account.  \n*Please ensure you provide accurate details to prevent delays with processing your order.  \n5. Once your account, billing and delivery details have been updated, you will then be asked to provide details of your requested qualification on our Certificates Application: Qualification Details page.  \n* We can only process 1 type of qualification per application, if you require more than 1 qualification, please submit new application(s) after completing the current request.  \n6. Certificates Application: Centre Information  \nOn the next page, please provide as much information about the centre/institution where the qualification was completed with in this section .  \n*This is not where you live or previously lived.  \n7. Certificates Application: Candidate Details  \nOn the next page, please confirm if you are the learner or someone else applying on behalf of the learner.  \nWe also require confirmation on if the learner’s last name has changed since the time of completing the qualification and the learner’s date of birth.  \nIf you are applying on behalf of the learner, please complete the additional fields required as we may need to contact the learner directly.  \n8. Certificates Application: ID & Documents  \nOn the next page, please submit the identification documents required. We will require at least one form of ID in English, that evidences the learner’s full name, date of birth and the dates of validity of the document (if applicable) .  \nIf you are applying on behalf of the learner, do note that we will require two different forms of identification for the learner, and a completed and signed consent form from them.  \nWe do not require the ID of the third-party applying on behalf of the learner .  \nAcceptable identification documents can be found on the Application information page.  \n9. Ensure you read and accept our Terms & Conditions which also contains useful information relating to cancellations and refunds.  \n10. Ensure you review the payment and delivery details before clicking   \n11. You will then be directed to the payment page where we only accept Creditor Debit card.  \nOnce completed, click   \n12. Once your payment is successful, you will receive an a","cbCaijRokCim6lmg","https://ap.wps.com/l/cbCaijRokCim6lmg","pdf",262804,"English","# Application prerequisites\n## Service selection and account setup\n## Qualification, centre, and candidate details\n## ID and consent requirements\n## Payment, confirmations, and status updates","[{\"question\":\"What should I use to submit a replacement certificate application?\",\"answer\":\"Submit the application on a desktop PC or laptop rather than a mobile phone or tablet.\"},{\"question\":\"Which delivery and certificate services are available?\",\"answer\":\"Choose your required delivery service and select a service type such as Standard Certificate, Priority Certificate, or a Customised Letter depending on the qualification. Priority Certificate processing is faster and is available for GCSE, GCE, IAL, and International GCSE awarded after 1996, but not for BTEC, Higher Nationals, NVQ, Functional or Key Skills.\"},{\"question\":\"What identification documents are required?\",\"answer\":\"Provide at least one form of ID in English showing the learner’s full name, date of birth, and document validity dates if applicable. If applying on behalf of the learner, provide two different forms of identification plus a completed and signed consent form, and note that the third-party ID is not required.\"}]","How to Apply for a Replacement Certificate | PDF",1792466028]