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Units address Chinese and Western dining experiences, in-room dining, banquet service, beverage and bar service, hotel sales duties, recreation center offerings, convention service arrangements, shopping services, and complaint handling. Each unit includes reading, listening and speaking, writing, project tasks, vocabulary and useful expressions, plus investigation themes, to support practical hospitality communication and workplace language use.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/hotel-food-beverage-service-10-units/489968/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/hotel-food-beverage-service-10-units/489968.png","ImageObject",300,407,{"name":92,"@type":93},"eBook King","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-06","2026-10-01",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What topics are covered in Unit 1 and Unit 2?","Question",{"text":112,"@type":113},"Unit 1 focuses on Chinese food and restaurant ordering, including useful booking and payment expressions. Unit 2 covers Western food service, table manners, receiving guests, ordering, and payment-related language.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the document structure learning for each unit?",{"text":117,"@type":113},"Each unit combines reading, listening and speaking, writing, project work, vocabulary and structure, plus useful expressions and an investigation or practical task to reinforce hotel communication.",{"name":119,"@type":110,"acceptedAnswer":120},"What is included in Unit 10 on complaints handling?",{"text":121,"@type":113},"Unit 10 teaches how to handle hotel complaints through guest complaint handling, replying to complaint letters, handling complaints inside the hotel, and related apology and lost-item 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Orders and Receiving Bills | Writing\u003Cbr>Restaurant Order | Project\u003Cbr>Serving Chinese Food | Vocabulary\u003Cbr>New Words and Expressions Vocabulary and Structure | Useful Expressions\u003Cbr>Booking a Table/Seating the Diner/ Taking Orders/Paying Bills | Page\u003Cbr>1 |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| Unit 2\u003Cbr>Western Food | Table Manners in\u003Cbr>Western Countries | Receiving Guests and Taking Orders | Restaurant Bill | Serving Western Food | New Words and Expressions Vocabulary and Structure | Ordering Food/Explaining Dishes/ Ways of Payment | 19 |\n| Unit 3\u003Cbr>In-room Dining | Hotel In-room Dining | Receiving Calls for In-room Dining | Breakfast Menu | In-room Dining\u003Cbr>Investigation | New Words and Expressions Vocabulary and Structure | Ordering In-room Dining/Serving atthe Dinner/Collecting Plates | 35 |\n| Unit 4\u003Cbr>Banquet Service | Banquet Service | Receiving Banquet Reservations, Designing Menusand Settling Payment | Banquet Reservation Form | Banquet Service Investigation | New Words and Expressions Vocabulary and Structure | Banquet Reservation/Serving the Banquet/Settling the Account | 53 |\n| Unit 5\u003Cbr>Beverage Service | Beverage Service | Introducing and Recommending Different Wines | Beverage Bill | Bar Service | New Words and Expressions Vocabulary and Structure | At the Bar/At the Restaurant | 71 |\n| Unit 6\u003Cbr>Sales Department | Main Duties of a Hotel Sales Manager | Making a Hotel Reservation and Paying a Convention Sales Visit | Quotation Email | Paying a Sales\u003Cbr>Visit to Clients | New Words and Expressions Vocabulary and Structure | Selling Hotel Reservations/Selling Conference Services/Negotiating Sales Terms/Signing a Contract | 87 |\n| Unit 7\u003Cbr>Recreation Center | Recreation Center | Introducing Recreational Facilities and Services | Hotel Ad | Body Caring\u003Cbr>Service in the Gym | New Words and Expressions Vocabulary and Structure | At the Gym/Sauna and Massage/Atthe Spa Center/Offering Cautions | 105 |\n| Unit 8\u003Cbr>Convention Services | The Convention Services of Grand\u003Cbr>Hyatt Hong Kong | Talking about Meeting Arrangement and Arranging Catering Services for Meetings | Invitation Letter | Arranging Catering Services for Meetings | New Words and Expressions Vocabulary and Structure | Introducing the Meeting Capacity and Facilities/Making Arrangements for Catering/Giving Information About F&B Charges | 123 |\n| Unit 9\u003Cbr>Shopping | Hotel Shops | Introducing and Recommending Chinese Products | Product Introduction | Shopping Service | New Words and Expressions Vocabulary and Structure | Greeting Customers/Recommending Products to Customers/Praising Customers/Offering Cautions | 139 |\n| Unit 10\u003Cbr>Complaints Handling | How to Handle Hotel Complaints | Handling Guests’Complaints | Reply to a\u003Cbr>Complaint Letter | Handling Complaints in the Hotel | New Words and Expressions Vocabulary and Structure | Making an Apology/Handling Complaints/When a Guest Loses Something | 155 |","cbCaid36AGmsFVhq","https://ap.wps.com/l/cbCaid36AGmsFVhq","pdf",95276,"English","# Unit 1 Chinese Food\n## Reading Chinese Food and Cooking\n## Listening and Speaking Booking a Table, Taking Orders and Receiving Bills\n## Writing Restaurant Order\n## Project Serving Chinese Food\n## Vocabulary New Words and Expressions\n## Useful Expressions Booking a Table/Seating/ Taking Orders/Paying Bills\n# Unit 2 Western Food\n## Table Manners in Western Countries\n## Receiving Guests and Taking Orders\n## Restaurant Bill\n## Serving Western Food\n## New Words and Expressions\n## Ordering Food/Explaining Dishes/Payment\n# Unit 3 In-room Dining\n## Hotel In-room Dining\n## Receiving Calls\n## Breakfast Menu\n## In-room Dining Investigation\n## New Words and Expressions\n## Ordering/Serving/Collecting Plates\n# Unit 4 Banquet Service\n## Banquet Service\n## Banquet Reservations, Menus, Settling Payment\n## Banquet Reservation Form\n## Banquet Service Investigation\n## New Words and Expressions\n## Reservation/Serving/Account\n# Unit 5 Beverage Service\n## Beverage Service\n## Recommending Wines\n## Beverage Bill\n## Bar Service\n## New Words and Expressions\n## At the Bar/At the Restaurant\n# Unit 6 Sales Department\n## Main Duties of a Hotel Sales Manager\n## Hotel Reservation and Paying a Convention Sales Visit\n## Quotation Email\n## Paying a Sales Visit to Clients\n## New Words and Expressions\n## Selling/Negotiating/Signing a Contract\n# Unit 7 Recreation Center\n## Recreation Center\n## Introducing Facilities and Services\n## Hotel Ad\n## Body Caring Service in the Gym\n## New Words and Expressions\n## At the Gym/Sauna and Massage/Spa Center/Offering Cautions\n# Unit 8 Convention Services\n## Grand Hyatt Hong Kong Convention Services\n## Meeting Arrangement and Catering Services\n## Invitation Letter\n## Arranging Catering Services\n## New Words and Expressions\n## Meeting Capacity/Arrangements/F&B Charges\n# Unit 9 Shopping\n## Hotel Shops\n## Recommending Chinese Products\n## Product Introduction\n## Shopping Service\n## New Words and Expressions\n## Greeting/Recommending/Praising/Offering Cautions\n# Unit 10 Complaints Handling\n## How to Handle Hotel Complaints\n## Handling Guests’ Complaints\n## Reply to a Complaint Letter\n## Handling Complaints in the Hotel\n## New Words and Expressions\n## Apology/Handling Complaints/Lost Something","[{\"question\":\"What topics are covered in Unit 1 and Unit 2?\",\"answer\":\"Unit 1 focuses on Chinese food and restaurant ordering, including useful booking and payment expressions. Unit 2 covers Western food service, table manners, receiving guests, ordering, and payment-related language.\"},{\"question\":\"How does the document structure learning for each unit?\",\"answer\":\"Each unit combines reading, listening and speaking, writing, project work, vocabulary and structure, plus useful expressions and an investigation or practical task to reinforce hotel communication.\"},{\"question\":\"What is included in Unit 10 on complaints handling?\",\"answer\":\"Unit 10 teaches how to handle hotel complaints through guest complaint handling, replying to complaint letters, handling complaints inside the hotel, and related apology and lost-item situations.\"}]","Hotel Food & Beverage Service - 10 Units | PDF",1790830742]