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The curriculum covers professional cleaning techniques, guest service standards, safety and infection control, linen and laundry procedures, and operation of commercial cleaning equipment aligned to ISSA Cleaning Industry Training Standards. 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Students will learn professional cleaning techniques, guest service standards, safety and infection control, linen and laundry procedures, and the use of commercial cleaning equipment in hotel environments. Skills are aligned with the ISSA Cleaning Industry Training Standards, adapted for the hotel and hospitality sector.  \nUpon successful completion, students will be able to independently clean and service hotel guest rooms, perform public area maintenance, handle linen and laundry, operate commercial cleaning equipment, and meet the professional conduct and guest service standards required by the hotel industry.  \nCOURSE LEARNING OUTCOMES  \nUpon successful completion of this course, students will be able to:  \n• Perform daily guest room make-up and checkout/deep-clean service to hotel industry standards  \n• Clean, disinfect, and restock hotel bathrooms using proper sanitation techniques and dwell times  \n• Make beds, handle linens, and manage a fully stocked housekeeping cart to par levels  \n• Clean and maintain hotel public areas including lobbies, corridors, elevators, and public restrooms  \n• Operate commercial cleaning equipment: buffers, burnishers, extractors, and vacuum systems  \n• Apply correct safety procedures, use PPE appropriately, and follow SDS guidelines for all chemicals  \n• Demonstrate infection control and bloodborne pathogen procedures relevant to hotel environments  \n• Practice hotel guest service standards: professional communication, privacy policy, and complaint response  \n• Follow hotel security, key card control, and lost-and-found procedures  \n• Complete housekeeping documentation including room service reports and maintenance work orders  \nREQUIRED MATERIALS & EQUIPMENT  \nProvided by the Program:  \n• All commercial cleaning chemicals and dilution stations  \n• PPE: gloves, goggles, and respirators  \n• Commercial cleaning equipment: buffers, burnishers, extractors, vacuums  \n• Housekeeping cart and standard hotel supplies  \n• Hotel linen and terry for skills practice  \n• ISSA Cleaning Industry Training Standard reference materials  \n• Employability Profile / Skills Proficiency Rating Form  \nRequired of Students:  \n• Closed-toe, non-slip shoes (required on first day—no exceptions)  \n• Comfortable work clothing suitable for physical activity  \n• Notebook or binder for notes and handouts  \n• Pen/pencil  \nCOURSE SCHEDULE  \nThe following schedule outlines the weekly instructional focus. Instructors may adjust the sequence to meet the pace and needs of each cohort. Skills from earlier weeks are reinforced throughout the course.  \n\n| Week | Topic / Focus Area | Key Skills Covered |\n| --- | --- | --- |\n| 1 | Orientation & Hotel Industry Overview | Hotel organizational structure; housekeeping department roles; professional appearance & conduct; ID badges &  uniforms; overview of rating system & employability profile  |\n| 2 | Safety, PPE & Chemical Handling | PPE identification and proper use; SDS (Safety Data Sheets); chemical dilution ratios; safe storage; GFI use near wet surfaces; needles/sharps protocol; bloodborne pathogen awareness |\n| 3 | Guest Room Cleaning—Daily Service | Entry knock protocol; make-up room procedure; bed making to h","cbCainFvCUWvHoDz","https://ap.wps.com/l/cbCainFvCUWvHoDz","pdf",172306,"English","# Course Information\n# Course Description\n# Course Learning Outcomes\n# Required Materials & Equipment\n# Course Schedule\n## Week 1-8 Topics / Focus Areas\n# Assessment & Grading","[{\"question\":\"What job skills does the course prepare students for?\",\"answer\":\"Students learn entry-level hotel housekeeping and hospitality cleaning skills including guest room service, public area maintenance, linen and laundry handling, equipment operation, and documentation.\"},{\"question\":\"How long is the program and how is it scheduled?\",\"answer\":\"The program runs 8 weeks with 40 instructional hours. The weekly schedule lists a focus area and key skills for each week, and instructors may adjust sequencing.\"},{\"question\":\"What safety, PPE, and chemical handling requirements are emphasized?\",\"answer\":\"The course teaches correct PPE use, SDS-based chemical handling, safe storage and dilution ratios, and infection control procedures including bloodborne pathogen awareness.\"}]","Hotel Cleaning & Hospitality Training - Course Syllabus | PDF",1791284674]