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......................................................................................................................................3  \nLevel ............................................................................................................................................4  \nBusiness Functions ......................................................................................................................4  \nThe Shuffler Level and Completion Percentage ..........................................................................4  \nOther Available Components .......................................................................................................5  \nCourse Content .................................................................................................................................6  \nScope and Sequence: Hospitality English ...................................................................................6  \nLesson Organization.........................................................................................................................9  \nInteractive Listening .......................................................................................................................9  \nSpeech Dictation.............................................................................................................................9  \nFocus Exercises .............................................................................................................................. 10  \nQuestion Practice ............................................................................................................................ 10  \nMastery Tests ................................................................................................................................. 10  \nRecords Manager ............................................................................................................................ 10  \nUnit 1: Reception .............................................................................................................................. 11  \nUnit 2: Restaurant and Bar .............................................................................................................24  \nUnit 3: Cashier and Checkout .........................................................................................................36  \nUnit 4: Guest Services ......................................................................................................................47  \nUnit 5: Guest Relations and Sales ...................................................................................................60  \nUnit 6: Telephone .............................................................................................................................71  \nAppendix A: Using the Software ......................................................................................................82  \nAppendix B: Verb Markers ...............................................................................................................84  \nDaily Checklist for Effective Practice ................................................................................................86  \nSample Study Path for Hospitality English ........................................................................................86  \nIntroduction  \nWelcome to Hospitality English! This course and its companion courses, Dynamic Business English, Functioning in Business and English by the Numbers, are part of a suite of products that make up DynEd’s Business English Advantage Series. The Business English Advantage Series also includes New Dynamic English and The Lost Secret. New Dynamic English is the core course for DynEd’s Business English Advantage Series. Used together in an intensive program, these courses provide a strategic foundation for ","cbCaiawkfr0cYVUa","https://ap.wps.com/l/cbCaiawkfr0cYVUa","pdf",581558,87,"English","# Introduction\n# Level\n# Business Functions\n# The Shuffler Level and Completion Percentage\n# Other Available Components\n# Course Content\n# Scope and Sequence: Hospitality English\n# Lesson Organization\n## Interactive Listening\n## Speech Dictation\n## Focus Exercises\n## Question Practice\n## Mastery Tests\n## Records Manager\n# Unit 1: Reception\n# Unit 2: Restaurant and Bar\n# Unit 3: Cashier and Checkout\n# Unit 4: Guest Services\n# Unit 5: Guest Relations and Sales\n# Unit 6: Telephone\n# Appendix A: Using the Software\n# Appendix B: Verb Markers\n# Daily Checklist for Effective Practice\n# Sample Study Path for Hospitality English","[{\"question\":\"What skills does Hospitality English prioritize for learners?\",\"answer\":\"The course places special attention on listening and speaking, along with vocabulary development through contextualized use.\"},{\"question\":\"What types of situations do the hotel dialogs cover?\",\"answer\":\"Dialogs cover a wide range of customer-contact situations, from routine interactions to more difficult conversations involving problems and complaints.\"},{\"question\":\"Which language functions does the course focus on?\",\"answer\":\"It focuses on requesting, confirming, giving directions, and offering choices in hotel service contexts.\"}]","Hospitality English - v1.1 - Guide for Teachers and Trainers | PDF",1790864388,219]