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The guide covers viewing speaker notes, logging in via a bookmarked portal, creating and confirming passwords, and account activation using the “Click Here for Activation” link. It also instructs on confirming account details, maintaining access through the 60-day login requirement, deactivation troubleshooting via a Test Center Support Form, and searching for test takers by HiSET ID, name, email, or phone where eligible.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/hiset-tca-portal-training-version-10-restricted/319429/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/hiset-tca-portal-training-version-10-restricted/319429.png","ImageObject",300,407,{"name":92,"@type":93},"Violet","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-09-21","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":8},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"How can a TCA view the speaker notes during the training?","Question",{"text":112,"@type":113},"Click the NOTE PAPER icon on the menu bar at the lower right-hand side of the viewing screen, next to the audio speaker volume controls.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does a new user activate the TCA portal account?",{"text":117,"@type":113},"After receiving initial login instructions, click the “Click Here for Activation” hyperlink, then proceed with creating and confirming the account password.",{"name":119,"@type":110,"acceptedAnswer":120},"What should a TCA do if the username is deactivated due to inactivity or login issues?",{"text":121,"@type":113},"Submit a Test Center Support Form and select the area of need as “TCA Client Portal Access Issues”.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},319429,1790005459,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":8,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},4398048950312,"https://ap-avatar.wpscdn.com/avatar/400002538284de19e3c?_k=1778320343897328908","GUIDE  \nTCA Portal Training  \nVersion  \n1.0  \nDate  \nMonday, August 4, 2025  \nClassification  \nRestricted  \nHello, and Welcome to the HiSET training for the Test Center Associate (TCA) Portal training.  \nTo view the Speaker Notes and follow along reading with the audio portion during this presentation, click on the NOTE PAPER icon, which is located to the left of the audio speaker volume button, on the menu bar on the lower right-hand side of the viewing screen.  \nThis training should take approximately 20 to 25 minutes to complete. Let’s get started!  \nPlease click the Play or Forward button to advance the slide to the next page.  \n[HTTPS://CLIENT.PSIEXAMS.COM/LOGIN](HTTPS://CLIENT.PSIEXAMS.COM/LOGIN) →  \nTCA Portal.  \nThe TCA/Client Portal is the system that all HiSET Test Center Associates use to register or schedule test takers.  \nAll new users will receive a system-generated email for the HiSET state and site they have been registered for.  \nTCA Portal Registration.  \nNew users will receive a system-generated email for the HiSET site and state they have been registered for. To activate their account: Click on the “Click Here for Activation” hyperlink.  \nJust an FYI to note: the TCA Portal is an internet-based platform and does not need a server, as is operates fully via a simple web browser internet connection.  \n[HTTPS://CLIENT.PSIEXAMS.COM/LOGIN](HTTPS://CLIENT.PSIEXAMS.COM/LOGIN) →  \nThe TCA Portal.  \nAfter you have received your initial instructions to login, to create a password, bookmark this site on your computer as a “favorite” so you will have easy access togo back and login.  \nConfirm Account.  \nThe system will prompt the TCA to Confirm their Account information.  \nTo confirm the account, the TCA will enter their email address, create a Password and then confirm the password. Once the Password is confirmed select Confirm.  \nTCA Portal Login.  \nTo login to the TCA portal enter the email address and the password that was used when registering for the account. Once the Email and Password are entered, Click on Sign In.  \nIt would be a good idea to “bookmark” this site as a “favorite” on your computer.  \nDeactivation Due to Inactivity.  \nUsers are required to login at least every 60 days for the username to remain active.  \nIf your username becomes deactivated/blocked due to inactivity or you are having login issues, submit a Test Center Support Form with the area of need as TCA Client Portal Access Issues.  \nSearch for Test Takers.  \nTCA’s can search for existing Test Takers using one or more of the following: HiSET ID Number (if known), First and Last Name, Email Address, or Phone Number.  \nOnce search fields have been entered, Click the search box to search for results.  \n*Please Note: The ability to search by name, email or phone is limited to test takers that have tested at your site previously.  \nTest Taker Search.  \nFrom the list that populates, select the Test Taker by clicking on their name.","cbCais7BCib7qUcX","https://ap.wps.com/l/cbCais7BCib7qUcX","pdf",2421626,32,"English","# TCA Portal Overview\n## Portal Access and Speaker Notes\n## Account Activation and Confirmation\n## Login and Bookmarking\n## Account Deactivation and Support\n## Searching for Test Takers","[{\"question\":\"How can a TCA view the speaker notes during the training?\",\"answer\":\"Click the NOTE PAPER icon on the menu bar at the lower right-hand side of the viewing screen, next to the audio speaker volume controls.\"},{\"question\":\"How does a new user activate the TCA portal account?\",\"answer\":\"After receiving initial login instructions, click the “Click Here for Activation” hyperlink, then proceed with creating and confirming the account password.\"},{\"question\":\"What should a TCA do if the username is deactivated due to inactivity or login issues?\",\"answer\":\"Submit a Test Center Support Form and select the area of need as “TCA Client Portal Access Issues”.\"}]","HiSET TCA Portal Training - Version 1.0 - Restricted | PDF",1789943859,81]