[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-392059-105":59,"doc-detail-392059-en":134},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":127,"head_meta":129,"extra_data":131,"updated_unix":133},105,"en","helpful-hints-for-snap-telephone-interviews-preparation-introduction-interview-summary","Helpful Hints for SNAP Telephone Interviews - Preparation - Introduction - Interview - Summary","","Helpful Hints for SNAP telephone interviews provides practical, step-by-step guidance for conducting eligibility-focused calls. It covers advance preparation using systems such as MAXIS and related case notes, preparing records and screen prints, and reviewing the application for discrepancies. It then outlines how to introduce oneself, confirm a convenient time, state the call purpose, and maintain clear communication with open-ended, non-leading questions. It concludes with closing scripts, summarizing next steps, scheduling follow-ups, and completing application entry in MAXIS.",{"@graph":69,"@context":126},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/helpful-hints-for-snap-telephone-interviews-preparation-introduction-interview-summary/392059/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/helpful-hints-for-snap-telephone-interviews-preparation-introduction-interview-summary/392059.png","ImageObject",300,407,{"name":92,"@type":93},"OmBimo","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-31","2026-09-25",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118,122],{"name":109,"@type":110,"acceptedAnswer":111},"What should be prepared before contacting the client for a SNAP telephone interview?","Question",{"text":112,"@type":113},"Review previous case records if available, access MAXIS and CASE/NOTE to check history affecting current eligibility, obtain relevant screen prints from other systems like SAVE, and transfer as much application information as possible into MAXIS. Also note unanswered questions that require clarification and bring the SNAP Summary Checklist.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How should the purpose of the call be explained during the introduction?",{"text":117,"@type":113},"Acknowledge the client’s request for assistance, clarify their answers on the application, answer questions about the application process, and complete the application/interview process. Use a calm, patient tone and a smile in your voice to help the conversation proceed smoothly.",{"name":119,"@type":110,"acceptedAnswer":120},"What communication techniques are recommended during the interview?",{"text":121,"@type":113},"Keep sentences short and uncomplicated, ask for clarification when needed, and use open-ended questions while avoiding leading questions. Restate what the client said to confirm accuracy and keep the client focused by anticipating and blocking interruptions.",{"name":123,"@type":110,"acceptedAnswer":124},"What should be included in the closing summary and next steps?",{"text":125,"@type":113},"Script the closing, ensure questions are answered, schedule any needed follow-up contact calls, and summarize next steps or follow-up verifications. Clarify due dates for verifications, provide the best way to reach you, explain acceptable alternate verifications, and complete the application entry into MAXIS.","https://schema.org",{"og:url":83,"og:type":128,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":130,"canonical":83},"index,follow",{"doc_id":132,"site_id":62},392059,1791172451,{"code":4,"msg":5,"data":135},{"doc_id":132,"user_id":136,"nickname":92,"user_avatar":137,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":138,"file_id":139,"file_url":140,"file_type":141,"file_size":142,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":143,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":144,"faqs":145,"seo_title":146,"seo_description":67,"update_tm":147,"read_time":81,"preview_page_count":4},962090893581,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Helpful Hints for SNAP Telephone Interviews  \nPreparation  \n• Prepare as much as possible for the phone interview prior to contact.  \n• Locate previous case record, if any.  \n• Access MAXIS and read CASE/NOTE to see if previous history or information has any effect on current eligibility (e.g., program violations, sanctions, external matches)  \n• Get appropriate screen prints from other systems (i.e. SAVE) and review information submitted by client so that discrepancies can be discussed.  \n• Enter as much information as possible from the application into MAXIS.  \n• Make note of unanswered questions that need clarification.  \n• Have the SNAP Summary Checklist with you to act as a guide.  \nIntroduction  \n• Script introduction  \n• Introduce yourself by using your title and name of your office.  \n• Verify that you are speaking to the client.  \n• Establish if it is a convenient time for you to speak with the client.  \nIf inconvenient, set up a convenient date and time allowing for both the client and yourself to review and complete the interview.  \n• Explain to client the purpose of the call is to:  \n1. Acknowledge their request for assistance.  \n2. Clarify their answers on application.  \n3. Answer questions they have regarding application process.  \n4. Complete the application/interview process.  \n• A smile in your voice can help make the telephone interview proceed more smoothly! Use a calm, patient tone if the client's voice seems anxious.  \nInterview  \n• Keep your sentences short and uncomplicated, no compound sentences.  \n• Ask for clarification if you do not understand what client is trying to say.  \n• Ask open-ended questions and avoid leading questions. Do not ask, \"Has your rent changed?\"Instead, say, \"How much is your rent?\"  \n• Keep the client focused by anticipating and blocking interruptions.  \n• Restate what caller has said to make sure the information you are hearing is correct.  \n• Offer any useful information that you feel is relevant to the telephone interview.  \n• If telephone interview requires an additional follow-up call, ask when the best time to reach the client is. Follow-up with a SPEC/MEMO with a date and time of the next call.  \nSummary  \n• Script the closing.  \n• Make sure that if the client has questions you will give them an answer.  \n• Schedule a follow up contact call if needed.  \n· • Summarize next steps or followup verifications. Explain alternate verifications that are acceptable.  \n• Be clear on appropriate dates, such as when verifications are due.  \n• Provide your telephone number and best time to reach you.  \n• Tell the client that you will assist if they have difficulty obtaining verifications.  \n• Thank the client for their time and reassure them that you will do your best to help them.  \n• Complete entry of application into MAXIS.  \n• CASE/NOTE","cbCaianxwbw5FD19","https://ap.wps.com/l/cbCaianxwbw5FD19","pdf",57854,"English","# Preparation\n# Introduction\n# Interview\n# Summary","[{\"question\":\"What should be prepared before contacting the client for a SNAP telephone interview?\",\"answer\":\"Review previous case records if available, access MAXIS and CASE/NOTE to check history affecting current eligibility, obtain relevant screen prints from other systems like SAVE, and transfer as much application information as possible into MAXIS. Also note unanswered questions that require clarification and bring the SNAP Summary Checklist.\"},{\"question\":\"How should the purpose of the call be explained during the introduction?\",\"answer\":\"Acknowledge the client’s request for assistance, clarify their answers on the application, answer questions about the application process, and complete the application/interview process. Use a calm, patient tone and a smile in your voice to help the conversation proceed smoothly.\"},{\"question\":\"What communication techniques are recommended during the interview?\",\"answer\":\"Keep sentences short and uncomplicated, ask for clarification when needed, and use open-ended questions while avoiding leading questions. Restate what the client said to confirm accuracy and keep the client focused by anticipating and blocking interruptions.\"},{\"question\":\"What should be included in the closing summary and next steps?\",\"answer\":\"Script the closing, ensure questions are answered, schedule any needed follow-up contact calls, and summarize next steps or follow-up verifications. Clarify due dates for verifications, provide the best way to reach you, explain acceptable alternate verifications, and complete the application entry into MAXIS.\"}]","Helpful Hints for SNAP Telephone Interviews - Preparation - Introduction - Interview - Summary | PDF",1790362061]