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It outlines the quality system requirements and key processes including APQP, PPAP, safe launch, special characteristics, change notification, non-conforming material management, packaging and labeling, sub-tier supplier management, performance reporting, charge back, and revision control. 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\nTable of Contents  \nHARLEY-DAVIDSON QUALITY MISSION......................................................................................................................... 2  \nPURPOSE ....................................................................................................................................................................... 3  \nSCOPE............................................................................................................................................................................ 3  \nMANUAL LOCATION and CONTROL .............................................................................................................................. 3  \nQUALITY SYSTEM REQUIREMENTS ............................................................................................................................... 3  \nADVANCED PRODUCT QUALITY PLANNING (APQP) .................................................................................................4  \nPRODUCTION PART APPROVAL PROCESS (PPAP) .....................................................................................................5  \nSAFE LAUNCH STRATEGY .......................................................................................................................................... 5  \nSPECIAL CHARACTERISTICS ....................................................................................................................................... 6  \nSUPPLIER PRODUCT OR PROCESS CHANGE NOTIFICATION......................................................................................8  \nNON-CONFORMING MATERIAL (NCM) MANAGEMENT ...........................................................................................8  \nPACKAGING AND LABELING ........................................................................................................................................ 11  \nSUB – TIER SUPPLIER MANAGEMENT ......................................................................................................................... 12  \nSUPPLIER PERFORMANCE REPORTING ....................................................................................................................... 12  \nCHARGE BACK ............................................................................................................................................................. 13  \nREVISION RECORD ...................................................................................................................................................... 14  \nHARLEY-DAVIDSON QUALITY MISSION  \nThe Harley-Davidson Motor Company has a long-standing history of building highly desirable motorcycles, parts and accessories, and delivering premium brand experiences that deliver to our customer’s expectations. Our commitment to continuing this tradition is reflected in the Harley-Davidson Quality Mission Statement:  \n“Customers for life…Harley-Davidson values the deep emotional connection that is created with our customers through our products, services and experiences. We are fueled by the brand loyalty and the trust that our customers place in us to deliver premium quality and the promise of a fulfilling lifetime ownership experience. We exemplify this commitment by embracing a  \nculture of personal responsibility and stewardship for quality in everything we do.”  \nHarley-Davidson’s commitment to delivering high quality motorcycles, parts and accessories directly results in customers who are some of the most satisfied and loyal in the world. To continue to earn our customer’s loyalty, we must ensure that the quality of our products and services continues to be the best it can be, and that we serve our customers to ensure their experiences stand out above the rest.  \nDelivering high quality products that meet customer expectations requires all of us to c","cbCaiqL1ugvmyYsb","https://ap.wps.com/l/cbCaiqL1ugvmyYsb","pdf",556068,"English","# HARLEY-DAVIDSON QUALITY MISSION\n# PURPOSE\n# SCOPE\n# MANUAL LOCATION and CONTROL\n# QUALITY SYSTEM REQUIREMENTS\n# ADVANCED PRODUCT QUALITY PLANNING (APQP)\n# PRODUCTION PART APPROVAL PROCESS (PPAP)\n# SAFE LAUNCH STRATEGY\n# SPECIAL CHARACTERISTICS\n# SUPPLIER PRODUCT OR PROCESS CHANGE NOTIFICATION\n# NON-CONFORMING MATERIAL (NCM) MANAGEMENT\n# PACKAGING AND LABELING\n# SUB– TIER SUPPLIER MANAGEMENT\n# SUPPLIER PERFORMANCE REPORTING\n# CHARGE BACK\n# REVISION RECORD","[{\"question\":\"What is the purpose of the Harley-Davidson Supplier Quality Manual?\",\"answer\":\"It defines Harley-Davidson’s expectations and supplier responsibilities to support the business strategy and quality mission, covering the part lifecycle from new development to obsolescence.\"},{\"question\":\"Who must follow the manual requirements?\",\"answer\":\"All Tier 1 suppliers producing original equipment (OE) and Part and Accessories sold to H-D, including components used in final assembly, must ensure compliance throughout their supply chain, including sub-tier suppliers.\"},{\"question\":\"How is the manual controlled and distributed?\",\"answer\":\"It is distributed through H-D’s Supplier web portal and the Harley-Davidson Supplier Network (H-DSN.com). Printed copies are uncontrolled, and the version on H-DSN is the binding document at any given time.\"}]","HARLEY-DAVIDSON MOTOR COMPANY - SUPPLIER QUALITY MANUAL - Version 9 - Revision Record | PDF"]