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Repeated blue screen errors referencing the same memory location strongly indicate a memory issue.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How should an A+ technician troubleshoot system lockups with no error or BSOD shown?",{"text":68,"@type":64},"Examine system log files. System lockups are commonly caused by memory issues, viruses/malware, or video-related problems.",{"name":70,"@type":61,"acceptedAnswer":71},"What causes continuous reboots and what checks are recommended?",{"text":72,"@type":64},"Continuous reboots are usually due to electrical issues, power supply problems, or overheating. Check fans and ensure the CPU heat sink is properly attached, and consider replacing the power supply if needed.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},310970,1791163041,{"code":4,"msg":82,"data":83},"success",[84,88,92,95,100,105,110,115,120,123,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":93,"slug":94},70,"exam",{"id":96,"doc_module":4,"doc_module_name":25,"category_name":97,"show_sort_weight":98,"slug":99},5,"Comic",60,"comic",{"id":101,"doc_module":4,"doc_module_name":25,"category_name":102,"show_sort_weight":103,"slug":104},6,"Technology",50,"technology",{"id":106,"doc_module":4,"doc_module_name":25,"category_name":107,"show_sort_weight":108,"slug":109},7,"Healthcare",40,"healthcare",{"id":111,"doc_module":4,"doc_module_name":25,"category_name":112,"show_sort_weight":113,"slug":114},8,"Research & Report",30,"research-report",{"id":116,"doc_module":4,"doc_module_name":25,"category_name":117,"show_sort_weight":118,"slug":119},9,"Religion & Spirituality",20,"religion-spirituality",{"id":118,"doc_module":4,"doc_module_name":25,"category_name":121,"show_sort_weight":118,"slug":122},"World Cup","world-cup",{"id":55,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":55,"slug":125},"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":96,"slug":129},19,"General","general",{"code":4,"msg":82,"data":131},{"doc_id":79,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":33,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":139,"language":140,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":12,"update_tm":144,"read_time":145,"preview_page_count":4},1099514068365,"https://ap-avatar.wpscdn.com/avatar/10000253d8d9f28188e?_k=1776742907772140068","5/23/2020 220-1001 Exam Simulation  \n5-Hardware and Networking Troubleshooting-all Test ID: 132816676  \nQuestion \\#1 of 90 Question ID: 1191966  \nGeorge, a user, receives a blue screen error when attempting to access a third-party application on his computer. When you are troubleshooting the computer, you get a blue screen error that lists the same memory location for the error. What should you do?  \n✗ A) Uninstall and reinstall the applications.  \n✓ B) Replace the defective memory module.  \n✗ C) Replace the defective CPU.  \n✗ D) Replace the defective hard drive.  \nExplanation  \nYou should replace the defective memory module. If you get two blue screen errors that list the same memory location, the most likely cause is a defective memory module. Any time you receive blue screen errors, you should check log entries and error messages to see if you can discover specific information about what is causing the errors.  \nNone of the other options correctly addresses the scenario's problem.  \nThe A+ exam lists the following specific symptoms that an A+ technician must understand:  \n Unexpected shutdowns – Random shutdowns that are not accompanied with a particular error message are usually the result of overheating. Make sure that all fans are working effectively. You may also want to deploy additional cooling options. Make sure that all open ports in the computer have a cover. If an unexpected shutdown is accompanied by a blue screen of death (BSOD), please refer to the BSOD section below.  \n System lockups – System lockups occur when the system mysteriously stops functioning and no error or BSOD is displayed. Examine the system log files to troubleshoot the issue. Usually system lockups are due to memory issues, viruses, malware, or video issues.  \n POST beep codes – When a system boots, the power-on self test (POST) will check the devices for functionality. Ifa device fails during the POST, a series of beep codes will sound to indicate the problem. The codes that are used vary based on the manufacturer of the BIOS. An A+ technician should be familiar with the beep codes of the major BIOS manufacturers or know how to locate the beep codes. Keep in mind that one short beep means that the system is operational.  \n Blank screen on bootup – For this issue, always test the obvious. Usually a blank screen is a video device problem. Make sure the monitor is plugged in to the wall socket, plugged in to the computer, and turned. It may also be necessary to test the wall outlet. You may also need to verify that the computer is plugged in to the wall socket and  \n[https://www.kaplanlearn.com/education/test/print/38113079?testId=132816676](https://www.kaplanlearn.com/education/test/print/38113079?testId=132816676) 1/173  \n5/23/2020 220-1001 Exam Simulation  \nturned on. Finally, you may want to replace the video card with a known good video card. If you hear the system fan but the computer is not making the POST beep sound, you may have a failed motherboard.  \n BIOS times and settings reset – If you encounter this issue, the problem is with the CMOS battery. Replace the CMOS battery and make sure to reset your BIOS settings.  \n Attempts to boot to incorrect device – This issue is usually related to the BIOS boot order. It was more common when floppy drives were listed as the first boot device. If a non-bootable floppy were left in the floppy drive at boot time, the computer would display a non-system disk or disk error at startup. Once the floppy disk was removed from the drive, the computer would boot. Today, a CD-ROM or DVD drive is often listed as the first boot device. You can change the boot order in the BIOS. This issue can also result from missing or corrupt boot files. If you suspect that this error is due to boot files being missing or corrupt, you should enable boot logging from the Windows Advanced Menu and replace the missing or corrupt boot files using the Windows installation DVD.  \n Continuous reboots – Reboots are usually the re","cbCaisjajNEu2IcL","https://ap.wps.com/l/cbCaisjajNEu2IcL","pdf",1822870,173,"English","# Troubleshooting scenario: BSOD and memory errors\n# A+ technician symptom guide\n## Unexpected shutdowns and BSOD references\n## System lockups and system log review\n## POST beep codes and BIOS identification\n## Blank screen on bootup and video hardware checks\n## BIOS times/settings reset and CMOS battery\n## Attempts to boot to incorrect device and boot order\n## Continuous reboots from power and overheating\n## Brownouts/blackouts and UPS usage\n## No power: outlet, UPS/surge breaker, PSU checks\n## Overheating and cooling/slot coverage\n## Loud noise: fans/PSU/hard drives\n## Intermittent device failure: drivers and replacement\n## Fans spin: motherboard/PSU and beep-code research","[{\"question\":\"A BSOD lists the same memory location twice—what is the most likely fix?\",\"answer\":\"Replace the defective memory module. Repeated blue screen errors referencing the same memory location strongly indicate a memory issue.\"},{\"question\":\"How should an A+ technician troubleshoot system lockups with no error or BSOD shown?\",\"answer\":\"Examine system log files. System lockups are commonly caused by memory issues, viruses/malware, or video-related problems.\"},{\"question\":\"What causes continuous reboots and what checks are recommended?\",\"answer\":\"Continuous reboots are usually due to electrical issues, power supply problems, or overheating. Check fans and ensure the CPU heat sink is properly attached, and consider replacing the power supply if needed.\"}]","Hardware and Networking Troubleshooting - Exam Simulation | PDF",1789892301,436]