[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-599171-105":59,"doc-detail-599171-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","grapevine-communication-in-communication-centers-the-needs-and-effects","Grapevine Communication in Communication Centers - The Needs and Effects","","Explores how grapevine (informal) communication underpins effective workplace communication centers, even decades after its recognition in classic culture and research. Argues that grapevine strengthens procedure knowledge, supports employee independence, and builds coworker bonds when formal channels fail to circulate timely or complete information. Addresses risks of false information while citing evidence that much organizational rumor is accurate, highlighting practical correction and initiative benefits in training, onboarding, and day-to-day project continuity.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/grapevine-communication-in-communication-centers-the-needs-and-effects/599171/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/grapevine-communication-in-communication-centers-the-needs-and-effects/599171.png","ImageObject",300,407,{"name":92,"@type":93},"kopisore","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-29","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is grapevine communication, and why is it important in communication centers?","Question",{"text":112,"@type":113},"Grapevine communication is defined as an informal person-to-person way of circulating information or gossip. The text argues it strengthens procedure knowledge, supports employee independence, and helps build coworker bonds, making it valuable for communication centers.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does grapevine communication help when formal communication is insufficient?",{"text":117,"@type":113},"The text explains that formal channels can miss important details, such as forgotten contacts or instructions that lack elements needed for specific paperwork. Grapevine communication fills these gaps by sharing experiential knowledge and clarifying correct procedures.",{"name":119,"@type":110,"acceptedAnswer":120},"What does the document say about the risk of false information in the workplace?",{"text":121,"@type":113},"It notes that many companies lack a formal policy for handling grapevine information. However, the document cites research suggesting most organizational rumor proves to be true and that corrections can be implemented quickly when misinformation appears.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},599171,1793134292,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":39},962090880963,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Grapevine Communication in Communication Centers:  \nThe Needs and Effects  \nGiovanna Kast The University of North Carolina at  \nGreensboro  \nHow does a classic 1968 song by Marvin Gaye relate to the student educators working in today’s communication center? Well it might take you by surprise, but this informal communication is the underlying basis for a well-working communication center. Even 50 years later, grapevine communication is still pertinent when it comes to workplace communication. In fact,“research suggests that up to 70% of all organization communication comes through the grapevine”(Goman, 2019, p. 10) . The word “grapevine” is defined by MerriamWebster (n.d.) online dictionary as an\"informal person-to-person means of circulating information or gossip,\" but this definition lacks in explaining the capabilities of grapevine communication. It enhances the knowledge of an organization's specific procedures, furthers the independence of employee actions, and creates bonds between coworkers. All of these reasons are why grapevine communication should be brought to the full attention of all employees so that they can utilize its benefits within their communication centers.  \nIn the broad scheme of workplace communication, it is difficult to spread information solely through formal channels. There are many times that employees mayskim past an important note in the weekly memo, an email address might be forgotten in a mass send out, or critical knowledge may seem like common sense to some and therefore does not get passed along to others. This is where grapevine communication, also known as informal communication, comes in handy. It breaks  \ndown those barriers of miscommunication so that workplace environments can function properly and efficiently, especially when it comes to the learning curve of new employees.  \nAs in-depth as training may be, thereis always crucial information that can slip through the cracks and knowledge that can only be gained when in the thick of a situation. Grapevine communication passes on information regarding an organization’s specific procedures and experiences where formal communication might come up short. For example, at the UNCG Communication Center, there is a listed procedure that consultants should follow before filing away completed consultation paperwork. It is taped right above the box where it goes once done. However, the instructions lack certain elements that are necessary for interlink, or international student, consultation paperwork. It may seem like a small detail, but when done improperly, it can cause areal hassle later on for documenting consultations. Luckily, through the help of my fellow consultants, they showed me the right way to do it, and now I can pass along the information to anyone who might find themselves in the same position in the future. This is a common example of how informal communication travels through workplaces such as communication centers.  \nGrapevine communication has many benefits, but what happens when the wrong information gets transferred? Most work environments don’t have a set protocol for these situations. In fact, a research study showed “that 92.4% of companies surveyed  \nhad no policy to deal with the grapevine, and managers and organizations usually didn't take an active role in  \nmanaging/controlling informal communication networks”(Crampton, Hodge, & Mishra, 1998, p. 1) . It is an understandable concern to think that false information can get out of hand, but Carol Goman explains that “80% of organizational rumor proves to be true”(2019, p. 11) . The marginal difference shows that it is worthwhile to put credit towards informal communication. In my own experiences, corrections can be implemented very quickly even towards a problem that has been going on for years. This reveals how communication passed through the grapevine is not only beneficial but also mostly accurate and helps to further the success and competence of employees.  \nIn ","cbCaiv0TF0OIaNmg","https://ap.wps.com/l/cbCaiv0TF0OIaNmg","pdf",32252,"English","# Introduction\n# Meaning and Value of Grapevine Communication\n# Where Formal Communication Falls Short\n# Managing Rumor and Accuracy\n# Effects on Enterprise and Team Cohesion\n# Practical Examples in Communication Centers","[{\"question\":\"What is grapevine communication, and why is it important in communication centers?\",\"answer\":\"Grapevine communication is defined as an informal person-to-person way of circulating information or gossip. The text argues it strengthens procedure knowledge, supports employee independence, and helps build coworker bonds, making it valuable for communication centers.\"},{\"question\":\"How does grapevine communication help when formal communication is insufficient?\",\"answer\":\"The text explains that formal channels can miss important details, such as forgotten contacts or instructions that lack elements needed for specific paperwork. Grapevine communication fills these gaps by sharing experiential knowledge and clarifying correct procedures.\"},{\"question\":\"What does the document say about the risk of false information in the workplace?\",\"answer\":\"It notes that many companies lack a formal policy for handling grapevine information. However, the document cites research suggesting most organizational rumor proves to be true and that corrections can be implemented quickly when misinformation appears.\"}]","Grapevine Communication in Communication Centers - The Needs and Effects | PDF",1792088281]