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Service availability spans English, Spanish, and French, covering early elementary through high school grades and core subjects. Learners can access live tutoring, a writing lab for feedback, interactive skill tools, language help, practice tests, flashcards, career planning features, and online study group functions, plus Brainwave recording and adult learning resources. 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It supports core subjects across early elementary through high school in English, Spanish, and French, with video content and other resources.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How do I access HelpNow using a web browser or a mobile app?",{"text":117,"@type":113},"Using a library computer or Middlesex County Library Wi‑Fi requires no login. From home, login with a library card number starting with zero (no spaces). A Brainfuse account isn’t required for web browsing, but it may limit some features; the mobile app requires a Brainfuse account.",{"name":119,"@type":110,"acceptedAnswer":120},"What features are available in HelpNow for learning and practice?",{"text":121,"@type":113},"HelpNow includes Live Tutoring, Writing Lab feedback, SkillSurfer interactive videos/tools, Send a Question with tutor responses (usually within 24 hours), Language Lab, LEAP Learning Platform practice tests, Flashbulb flashcards, eParachute career planning, and MEET online meetings and study groups.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},264835,1790379523,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":81},13056703020460,"https://ap-avatar.wpscdn.com/avatar/be000253dac470eee5d?_k=1778207105932848923","getting started with HelpNow   \nwhat is HelpNow?   \nLive online homework help from one-on-one tutors 24 hours a day. Available in English, Spanish, and French, from early elementary through high school grades, in core subject areas. Video content and other resources are also available.  \naccessing HelpNow  \n• You can use HelpNow from any web browser on your computer or mobile device [by visiting](by visiting middlesex.ca.brainfuse.com)[ ](by visiting middlesex.ca.brainfuse.com)[middlesex.ca.brainfuse.com](by visiting middlesex.ca.brainfuse.com)  \n• When using a library computer or Middlesex County Library Wi-Fi, no login is required. When using from home, you will need to login with your library card number (start with the zero, no spaces) .  \n• A Brainfuse account is not required for using HelpNow in a web browser, but some features will be unavailable.  \n• Brainfuse also offers an app for both Apple and Android devices, which includes select features from the website. A Brainfuse account is required to use the app.  \n• To create an [account visit](account visit middlesex.ca.brainfuse.com and)[ ](account visit middlesex.ca.brainfuse.com and)[middlesex.ca.brainfuse.com](account visit middlesex.ca.brainfuse.com and)[ and](account visit middlesex.ca.brainfuse.com and) select ‘My Account’ from the drop-down menu in the upper right (the menu will look different depending on how you are accessing the site) .  \n• Then choose “Login’ and follow the ’Sign-Up’ link. Enter a username, a password and select a password reminder question.  \n• Make your username memorable or write it down: there is no way to retrieve your account if you don’t know the user name.  \nusing HelpNow  \nLive Tutoring: Select your grade and a subject to receive live, one-on-one assistance 24 hours a day. Check the box for help from a French speaking tutor.  \nWriting Lab: Submit your writing and get constructive feedback from expert writing instructors.  \nSkillSurfer: Video content and other interactive tools for support with core concepts.  \nSend a Question: Submit your question and a tutor will respond to you, usually within 24 hours.  \nLanguage Lab: Live tutors to assist with French and Spanish learning.  \nLEAP Learning Platform: practice tests in a variety of subjects, at different levels. Includes Canadian GED.  \nFlashbulb: Create your own flashcard sets or visit our vast library of flashcards.  \neParachute: Career planning and exploration tool.  \nMEET: Set up real-time meetings and study groups with friends and colleagues in an online classroom. Brainwave: A Brainwave is a recording of your activity on the Brainwave Notepad. Everything you do on the notepad can then be played back like a movie. Record brainwaves for yourself or share them with others. Adult Learners: GED & Canadian Citizenship prep, Microsoft Office help, career & resume resources.  \nadditional help  \n• View a more detailed PDF support document from Brainfuse.  \n• Contact your local branch or email [librarian@middlesex.ca](librarian@middlesex.ca) for further assistance.","cbCaiqZmhQgi17ir","https://ap.wps.com/l/cbCaiqZmhQgi17ir","pdf",137690,"English","# What is HelpNow?\n## Accessing HelpNow\n## Using HelpNow\n## Additional help","[{\"question\":\"What is HelpNow and what does it offer?\",\"answer\":\"HelpNow delivers live online homework help from one-on-one tutors 24 hours a day. It supports core subjects across early elementary through high school in English, Spanish, and French, with video content and other resources.\"},{\"question\":\"How do I access HelpNow using a web browser or a mobile app?\",\"answer\":\"Using a library computer or Middlesex County Library Wi‑Fi requires no login. From home, login with a library card number starting with zero (no spaces). A Brainfuse account isn’t required for web browsing, but it may limit some features; the mobile app requires a Brainfuse account.\"},{\"question\":\"What features are available in HelpNow for learning and practice?\",\"answer\":\"HelpNow includes Live Tutoring, Writing Lab feedback, SkillSurfer interactive videos/tools, Send a Question with tutor responses (usually within 24 hours), Language Lab, LEAP Learning Platform practice tests, Flashbulb flashcards, eParachute career planning, and MEET online meetings and study groups.\"}]","Getting Started with HelpNow | PDF",1789390311]