[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-113771-en":3,"doc-seo-113771-105":29,"detail-sidebar-cat-0-en-105":90},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":20,"is_deleted":4,"is_public":20,"is_downloadable":20,"audit_status":20,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":13,"seo_description":14,"update_tm":27,"read_time":28},113771,962075114101,"Seraphina","https://ap-avatar.wpscdn.com/avatar/e000253a75eb197efd?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780044092746381165",8,"Research & Report","Flight Delays and Cancellations - A Guide","A practical passenger-rights guide explaining airline obligations when flights are delayed or cancelled, including trips to, from, and within Canada and connecting flights. It outlines minimum duties such as standards of treatment, rebooking or refunds, and possible compensation, organized by whether the disruption is within the airline’s control, required for safety, or outside the airline’s control. It also covers how airlines should communicate, provide assistance, handle compensation claims, manage alternate travel arrangements, and address complaints to the Canadian Transportation Agency (CTA).","Flight delays and cancellations: A guide  \nCanadian Transportation Agency  \nRevised September 2022  \nTable of contents  \n1. Introduction............................................................................................................. 3  \n2. Types of flight delays and cancellations.................................................................... 4  \nWithin the airline's control ................................................................................ 4  \nWithin the airline's control, but required for safety ...........................................4  \nOutside the airline's control .............................................................................. 5  \n3. Obligations: Situations within the airline's control ................................................... 5  \nCommunicating with passengers during a Disruption......................................... 5  \nAssistance ......................................................................................................... 6  \nClaims for compensation ................................................................................. 13  \n4. Obligations: Situations within the airline's control, but required for safety ............ 16  \n5. Obligations: Situations outside the airline's control................................................ 16  \nAlternate travel arrangements ........................................................................ 17  \n6. Complaints to the CTA ........................................................................................... 19  \nAnnex A: Legislative and regulatory references .......................................................... 21  \nCanada Transportation Act.............................................................................. 21  \nAir Passenger Protection Regulations .............................................................. 22  \nRegulations Amending the Air Passenger Protection Regulations .................... 31  \nThis document and other Canadian Transportation Agency publications are available on our website [at ](at otc-cta.gc.ca)[otc-cta.gc.ca](at otc-cta.gc.ca).  \n© Her Majesty the Queen in Right of Canada, as represented by the Canadian  \nTransportation Agency, 2020 Catalogue No. TT4-50/19-2022E-PDF ISBN 978-0-660-44255-6  \nAlternate formats are available. Une version française est aussi disponible.  \n1. Introduction  \nThis is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from and within Canada, including connecting flights. The airline operating the affected flight is responsible for meeting obligations to the passenger. This guide describes the different types of flight delays and cancellationsand how an airline's obligations are different, depending on their level of control over the situation.  \nAn airline's tariff, which sets out its terms and conditions, cannot offer passengers less than these obligations require. If an airline chooses, their tariff may offer passengers terms that go beyond these minimum requirements.  \nThis guide also provides tips for managing common flight delay or cancellation situations. These are meant to help both airlines and passengers understand what factors the Canadian Transportation Agency (CTA) would consider if a passenger complained to the CTA about a disrupted flight.  \nThis is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Airline obligations related to flight delays and cancellations can be found in the Air Passenger Protection Regulations (APPR) and Annex A of this guide. In case of differences between this guide and legislation or regulations, the legislation and regulations prevail.  \n2. Types of flight delays and cancellations  \nWhen a flight is delayed or cancelled (including before the day of travel), an airline has minimum obligations to passengers that could include certain kinds of assistance ","cbCaimzV8ncEJydv","https://ap.wps.com/l/cbCaimzV8ncEJydv","pdf",518714,1,35,"English","en",105,"# Introduction\n# Types of flight delays and cancellations\n## Within the airline's control\n## Within the airline's control, but required for safety\n## Outside the airline's control\n# Obligations: Situations within the airline's control\n## Communicating with passengers during a Disruption\n## Assistance\n## Claims for compensation\n# Obligations: Situations within the airline's control, but required for safety\n# Obligations: Situations outside the airline's control\n## Alternate travel arrangements\n# Complaints to the CTA\n# Annex A: Legislative and regulatory references","[{\"question\":\"How are airline obligations determined when a flight is delayed or cancelled?\",\"answer\":\"Obligations depend on whether the disruption is within the airline’s control, within the airline’s control but required for safety, or outside the airline’s control.\"},{\"question\":\"What kinds of minimum passenger obligations can apply to disruptions?\",\"answer\":\"Minimum obligations may include standards of treatment (assistance), rebooking or refunds, and potentially up to $1,000 in compensation for inconvenience.\"},{\"question\":\"What should passengers do if they want to raise concerns with the Canadian Transportation Agency?\",\"answer\":\"Passengers can file complaints to the CTA about a disrupted flight, and the guide explains how the CTA would consider factors when responding to the 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