[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-583710-105":59,"doc-detail-583710-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","federal-student-aid-strategic-plan-fiscal-years-2020-24","Federal Student Aid: Strategic Plan, Fiscal Years 2020-24","","Federal Student Aid’s Strategic Plan for Fiscal Years 2020–24 sets ambitious goals to maintain access to higher education while strengthening organizational performance, customer experience, partner oversight, and data protection. The plan frames its mission in the Higher Education Act of 1965 and emphasizes stewardship of a federal student loan portfolio exceeding $1.5 trillion. It highlights challenges from rising education costs, expanding digital expectations, and growing student data, while detailing objectives, performance measures, and progress evaluation.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/federal-student-aid-strategic-plan-fiscal-years-2020-24/583710/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/federal-student-aid-strategic-plan-fiscal-years-2020-24/583710.png","ImageObject",300,407,{"name":92,"@type":93},"Connor ","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-19","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":81},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the purpose of Federal Student Aid’s Five-Year Strategic Plan for FY 2020–24?","Question",{"text":112,"@type":113},"The plan establishes ambitious goals and objectives to ensure continued access to higher education and to improve programs, products, services, and operations through clearer priorities and measurable outcomes.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the plan connect its mission to U.S. law?",{"text":117,"@type":113},"The mission, “Keeping the Promise: Funding America’s Future, One Student at a Time,” is described as being rooted in the Higher Education Act of 1965, as amended.",{"name":119,"@type":110,"acceptedAnswer":120},"What major challenges does the plan identify for federal student aid?",{"text":121,"@type":113},"It highlights that rising education costs increase demand for federal aid, that many students face financial decision challenges without adequate knowledge, and that growing student data creates new opportunities as well as obligations and risks.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},583710,1792210435,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":81,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},687207022233,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","U.S. Department of Education  \nBetsy DeVos  \nSecretary  \nFederal Student Aid  \nMark A. Brown  \nChief Operating Officer  \nThis publication is in the public domain. Authorization to reproduce it in whole or in part is granted. While permission to reprint is not necessary, the citation should be:  \nU.S. Department of Education, Federal Student Aid, Federal Student Aid: Strategic Plan, Fiscal Years 2020–24, Washington, D.C. , 20202.  \nThis publication is available at Federal Student Aid’s website at  \n[https://studentaid.gov/data-center/business-info/strategic-planning-and-reporting](https://studentaid.gov/data-center/business-info/strategic-planning-and-reporting)  \n[Printed: December 2020](Printed: December 2020)  \nPhotos: U.S. Department of Education  \n05 Letter from the Chief Operating Officer  \n09 Organization Overview  \n14 Trends in the Federal Student Aid Environment  \n15 The size and performance of FSA’s portfolio of loans has direct implications for taxpayers.  \n21 Students are making high-impact financial decisions without the benefit of adequate financial knowledge.  \n25 Digital fluency and mobile ubiquity are driving new service expectations among customers.  \n28 Increased volume of student data has created new opportunities, obligations, and risks.  \n31 Updating the FSA Mission: Keeping the Promise  \n39 FSA’s Future Goals and Objectives  \n40 Empower a High-Performing Organization  \n44 Provide World-Class Customer Experience to the Students, Parents, and Borrowers We Serve  \n50 Increase Partner Engagement and Oversight Effectiveness  \n54 Strengthen Data Protection and Cybersecurity Safeguards  \n57 Enhance the Management and Transparency of the Portfolio  \n63 Performance Measures  \n71 Relationship to the Department of Education Strategic Plan  \n73 Evaluating Progress  \nCONTENTS  \nEMPOWER  \nA HIGH-PERFORMING  \nORGANIZATION  \nPROVIDE  \nWORLD-CLASS CUSTOMER EXPERIENCE  \nTO THE STUDENTS, PARENTS, AND  \nBORROWERS WE SERVE  \nINCREASE  \nPARTNER ENGAGEMENT  \nAND OVERSIGHT EFFECTIVENESS  \nSTRENGTHEN  \nDATA PROTECTION AND CYBERSECURITY SAFEGUARDS  \nENHANCE  \nTHE MANAGEMENT AND TRANSPARENCY OF THE PORTFOLIO  \n4  \nLETTER FROM THE CHIEF OPERATING OFFICER  \nDEAR COLLEAGUES, PARTNERS, CUSTOMERS, AND FEDERAL STUDENT AID FAMILY:  \nSince being appointed Chief Operating Officer of the U.S. Department of Education’s (ED) office of Federal Student Aid (FSA) in March 2019, I have been humbled by our mission, excited about our strategies, and eager to take on the challenges that lie ahead. Mostly, I have been blown away by FSA’s collective dedication to the crucial higher education work it performs to serve our country’s students and families.  \nI am pleased to present FSA’s Five-Year Strategic Plan for Fiscal Years 2020–24 (Five-Year Plan) . This plan establishes ambitious goals and objectives to ensure that we continue to provide access to higher education regardless of one’s past educational experiences or socioeconomic status.  \nOur mission—Keeping the Promise: Funding America’s Future, One Student at a Time—is deeply rooted in the Higher Education Act of 1965, as amended ( HEA) . For more than 50 years, the ideals that frame this law have permeated every segment of our economy, society, and our pursuit of knowledge.  \nIn the early 1960s, America was a different place: just 1 in 10 adults graduated from college, 19 percent of American families lived in poverty, and the median income barely surpassed $6,000 . The average annual cost of one year at a public college was just under $1,000, yet completely out of reach for many Americans.  \nThat’s when, by signing the HEA, President Lyndon B. Johnson made a promise to “swing open a new door for the young people of America … the door to education.”  \nPresently, in large part due to the dedication of our employees and partners, three times more Americans receive degrees, the poverty rate has been almost cut in half, and the median income has grown by 1,000 percent. However, we also recognize that","cbCaiqGGlTyrRWkV","https://ap.wps.com/l/cbCaiqGGlTyrRWkV","pdf",7222951,77,"English","# Letter from the Chief Operating Officer\n# Organization Overview\n# Trends in the Federal Student Aid Environment\n# The size and performance of FSA’s portfolio of loans\n# Students’ financial knowledge and decisions\n# Digital fluency and mobile expectations\n# Student data volume: opportunities, obligations, risks\n# Updating the FSA Mission: Keeping the Promise\n# FSA’s Future Goals and Objectives\n# Empower a High-Performing Organization\n# Provide World-Class Customer Experience to the Students, Parents, and Borrowers We Serve\n# Increase Partner Engagement and Oversight Effectiveness\n# Strengthen Data Protection and Cybersecurity Safeguards\n# Enhance the Management and Transparency of the Portfolio\n# Performance Measures\n# Relationship to the Department of Education Strategic Plan\n# Evaluating Progress","[{\"question\":\"What is the purpose of Federal Student Aid’s Five-Year Strategic Plan for FY 2020–24?\",\"answer\":\"The plan establishes ambitious goals and objectives to ensure continued access to higher education and to improve programs, products, services, and operations through clearer priorities and measurable outcomes.\"},{\"question\":\"How does the plan connect its mission to U.S. law?\",\"answer\":\"The mission, “Keeping the Promise: Funding America’s Future, One Student at a Time,” is described as being rooted in the Higher Education Act of 1965, as amended.\"},{\"question\":\"What major challenges does the plan identify for federal student aid?\",\"answer\":\"It highlights that rising education costs increase demand for federal aid, that many students face financial decision challenges without adequate knowledge, and that growing student data creates new opportunities as well as obligations and risks.\"}]","Federal Student Aid: Strategic Plan, Fiscal Years 2020-24 | PDF",1792048138,194]