[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-423879-105":59,"doc-detail-423879-en":124},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":117,"head_meta":119,"extra_data":121,"updated_unix":123},105,"en","exploring-ai-assisted-query-reformulation-for-older-adults-seeking-technology-support-issue-2","EXPLORING AI-ASSISTED QUERY REFORMULATION FOR OLDER ADULTS SEEKING TECHNOLOGY SUPPORT - Issue 2","","Digital applications enable full participation, yet older adults often struggle to use them effectively and to describe problems due to unfamiliar technical terminology and age-related verbal changes. Communication is critical when seeking technology support from both people and systems such as search engines and chatbots. The study analyzed asynchronous queries from 27 community-dwelling older adults and identified four resolution barriers: verbosity, incompleteness, over-specification, and under-specification. A few-shot GPT-4o prompt-chaining approach improved solution accuracy and search relevance while increasing comprehensibility, confidence, and ease.",{"@graph":69,"@context":116},[70,84,99],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/exploring-ai-assisted-query-reformulation-for-older-adults-seeking-technology-support-issue-2/423879/",{"url":83,"name":65,"@type":85,"author":86,"headline":65,"publisher":89,"fileFormat":92,"inLanguage":63,"description":67,"dateModified":93,"datePublished":93,"encodingFormat":92,"isAccessibleForFree":94,"interactionStatistic":95},"DigitalDocument",{"name":87,"@type":88},"Quinn Holloway","Person",{"url":74,"name":90,"@type":91},"DocShare","Organization","application/pdf","2026-09-28",true,{"@type":96,"interactionType":97,"userInteractionCount":4},"InteractionCounter",{"@type":98},"ViewAction",{"@type":100,"mainEntity":101},"FAQPage",[102,108,112],{"name":103,"@type":104,"acceptedAnswer":105},"Why do older adults face difficulties seeking technology support?","Question",{"text":106,"@type":107},"They often struggle to articulate their problems because they may be unfamiliar with technical terminology and may experience age-related changes in verbal abilities.","Answer",{"name":109,"@type":104,"acceptedAnswer":110},"What barriers to resolving technology-support queries were identified?",{"text":111,"@type":107},"The reflexive thematic analysis found four barriers: verbosity, incompleteness, over-specification, and under-specification.",{"name":113,"@type":104,"acceptedAnswer":114},"How does the proposed AI approach improve results?",{"text":115,"@type":107},"A few-shot GPT-4o prompt-chaining method first elicits context, then paraphrases the query, and finally generates a solution, yielding more accurate solutions and better search outcomes.","https://schema.org",{"og:url":83,"og:type":118,"og:title":65,"og:site_name":90,"og:description":67},"article",{"robots":120,"canonical":83},"index,follow",{"doc_id":122,"site_id":62},423879,1790632242,{"code":4,"msg":5,"data":125},{"doc_id":122,"user_id":126,"nickname":87,"user_avatar":127,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":128,"file_id":129,"file_url":130,"file_type":131,"file_size":132,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":133,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":134,"faqs":135,"seo_title":136,"seo_description":67,"update_tm":123,"read_time":24},2336474466712,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Innovation in Aging, 2025, Vol. 9, No. S2 637  \nAbstract citation ID: igaf122.2179  \nEXPLORING AI-ASSISTED QUERY REFORMULATION FOR OLDER ADULTS SEEKING  \nTECHNOLOGY SUPPORT  \nDebaleena Chattopadhyay1, Hasti Sharifi2,  \nHomaira Huda Shomee2, and Sourav Medya1, 1. University of Illinois Chicago, Chicago, Illinois, United States, 2. University of Illinois at Chicago, Chicago, Illinois, United States  \n638 Innovation in Aging, 2025, Vol. 9, No. S2  \nDigital applications and services have become essential for full participation in society, yet older adults often struggle to use them effectively. While quality technology support can help, many face difficulties articulating their problems due to unfamiliarity with technical terminology and age-related changes in verbal abilities. Effective communication is crucial when seeking technology support, whether from people (e.g., customer service representatives, friends, family) or systems (e.g., search engines, chatbots). This study examines these communication challengesand explores AI-driven solutions to improve older adults’ access to technology support. We conducted an online diary study with English-speaking, community-dwelling older adults (n = 27, median age = 66), to analyze asynchronous technology-related queries. Reflexive thematic analysis identified four key barriers to resolution: verbosity, incompleteness, over-specification, and under-specification. To address these issues, we designed and evaluated a few-shot prompt-chaining approach using GPT-4o.  \nThe model first elicited necessary contextual details, then paraphrased the query, and finally generated a solution. Reformulated queries significantly improved solution accuracy (69%) compared to verbatim queries (46%) . Even when used solely for paraphrasing, reformulated queries yielded more accurate Google search results (69%) than verbatim ones (35%) . A separate survey of digitally skilled adults (n = 48, median age = 28) found that rephrased queries were significantly more comprehensible (93%) than verbatim ones (67%) . Participants also reported significantly greater confidence and ease in understanding the reformulated queries. These findings highlight the potential of AI-driven query reformulation to empower older adults in navigating digital environments more independently.","cbCaifbiankSSP5P","https://ap.wps.com/l/cbCaifbiankSSP5P","pdf",1111033,"English","# Communication challenges in technology support\n## Barriers to resolution in asynchronous queries\n## GPT-4o few-shot prompt-chaining approach\n## Outcomes: accuracy, comprehensibility, confidence","[{\"question\":\"Why do older adults face difficulties seeking technology support?\",\"answer\":\"They often struggle to articulate their problems because they may be unfamiliar with technical terminology and may experience age-related changes in verbal abilities.\"},{\"question\":\"What barriers to resolving technology-support queries were identified?\",\"answer\":\"The reflexive thematic analysis found four barriers: verbosity, incompleteness, over-specification, and under-specification.\"},{\"question\":\"How does the proposed AI approach improve results?\",\"answer\":\"A few-shot GPT-4o prompt-chaining method first elicits context, then paraphrases the query, and finally generates a solution, yielding more accurate solutions and better search outcomes.\"}]","EXPLORING AI-ASSISTED QUERY REFORMULATION FOR OLDER ADULTS SEEKING TECHNOLOGY SUPPORT - Issue 2 | PDF"]