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It explains how limited road test output—driven by venue capacity, local traffic conditions, vehicle-type demand, and TD manpower—has failed to satisfy public demand over time. It also addresses service suspensions during COVID-19 that caused waiting times to reach nearly a year and notes rising appeals and complaints, including objections to dashboard-cam recording policies. Findings propose capacity and process reforms to shorten waiting time and improve objectivity.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/executive-summary-direct-investigation-operation-report-transport-departments-arrangements-for-driving-tests/295075/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/executive-summary-direct-investigation-operation-report-transport-departments-arrangements-for-driving-tests/295075.png","ImageObject",300,407,{"name":92,"@type":93},"wps_ap_test_251126_0180","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-01","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why are waiting times for road tests excessively long according to the report?","Question",{"text":112,"@type":113},"Waiting times remain long because the number of road tests provided is constrained by venue conditions, nearby traffic, different vehicle-type demand, and TD manpower, which together fail to meet public demand.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What impact did COVID-19 measures have on driving test services?",{"text":117,"@type":113},"Driving test services were suspended intermittently six times between 2020 and 2022 due to anti-epidemic and social distancing measures, leading to a prolonged waiting time for popular non-commercial vehicle tests.",{"name":119,"@type":110,"acceptedAnswer":120},"What recommendations does the report make to increase driving test output?",{"text":121,"@type":113},"The report recommends exploring increased manpower and assigning new test venues, using approaches such as additional weekend work for driving examiners, and reviewing the feasibility of expanding a “Direct Reporting Arrangement” after a trial period.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},295075,1789713254,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":39,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":46,"preview_page_count":4},8796095027276,"https://avatar.qwps.com/avatar/d3BzX2FwX3Rlc3RfMjUxMTI2XzAxODA=","Executive Summary  \nDirect Investigation Operation Report  \nTransport Department's Arrangements for Driving Tests  \nIntroduction  \nIn recent years, there is a growing public demand for driving tests (especially road tests) and the average waiting time of driving tests is very long. However, the number of road test provided by the Transport Department (TD) is affected by various factors, including the objective conditions of the venues of the test centers, the traffic conditions in the vicinity, the demand for road tests for different types of vehicles, as well as the manpower of the TD, etc., resulting in an insufficient number of driving tests to satisfy the public demand over the years. Furthermore, driving test services had been suspended intermittently by TD six times between 2020 and 2022 in response to the Government’s anti-epidemic and social distancing measures during the COVID-19 outbreak. As a result, the waiting time for taking the more popular driving test for non-commercial vehicles had once been as long as nearly a year.  \n2. In addition, the number of appeals against road test results also shows arising trend in recent years, reflecting an increase in the public’s discontent with TD’s road test arrangements. We have also received public complaints and queries about TD’s decision of and justification for prohibiting video recording of road tests with the dashboard cameras in test vehicles.  \n3. Against this background, we have examined TD’s administrative arrangements for and management of driving test services, its mechanisms for evaluating candidates’ performance in road tests and handling appeals, as well as explored the feasibility for TD to record driving tests more objectively with the help of technology. Based on our findings in the investigation, we have the following observations and comments with respect to TD’s arrangements for driving tests.  \nOur Findings  \n(I) PROACTIVELY EXPLORE WAYS TO IMPROVE DRIVING TEST SERVICES AND SHORTEN WAITING TIME FOR ROAD TESTS  \nExplore Ways to Increase Road Test Output by Putting in More Manpower Resources and Designating New Test Venues  \n4. During the last 12 years, both the number of applications for road tests and the road test output of TD had increased, but the road test services still failed to meet the demand. Put simply, the waiting time for road tests would remain excessively long unless there is a sustained and substantial decrease in the demand for the tests. In other words, the waiting would only be prolonged again if more and more people apply for the road tests in the future. This Office considers the situation is undesirable. TD should, therefore, make every effort to increase road test output to ensure a shorter waiting time of candidates.  \n5. We noticed that since the end of the epidemic, TD has arranged for Driving Examiners (“DEs”) to work extra hours in a bid to increase road test output, and indicated that it will look for suitable sites to set up new driving test centres. We agree to the above measures and recommend that TD explore how to increase road test output by putting in more manpower resources and designating new test venues. For instance, it can arrange for DEs to take up additional work on weekends so that more road tests can be arranged. Besides, the Department should consider setting up additional driving test centres at locations with lower traffic flows in various parts of Hong Kong (e.g. at locations in the New Territories or outlying islands which are farther away from the city centre or residential areas) . If designating new driving test centres proves to be effective in shortening the candidates’ waiting time for road tests, TD should, in the long run, consider replacing those driving test centres currently located in busy districts with the newly set up centres, where feasible.  \nContinue to Review and Enhance the “Duty Reporting Arrangement” to Increase Road Test Output  \n6. Under the “Duty Reporting Arrangement”, DEs must f","cbCaidsAaCC5UFbn","https://ap.wps.com/l/cbCaidsAaCC5UFbn","pdf",247460,"English","# Introduction\n## Public demand and service disruption\n## Appeals and public complaints\n# Our Findings\n## Improve driving test services and shorten waiting time\n### Increase road test output via manpower and new venues\n### Enhance duty reporting arrangements\n### Re-establish target waiting time and achievement rate","[{\"question\":\"Why are waiting times for road tests excessively long according to the report?\",\"answer\":\"Waiting times remain long because the number of road tests provided is constrained by venue conditions, nearby traffic, different vehicle-type demand, and TD manpower, which together fail to meet public demand.\"},{\"question\":\"What impact did COVID-19 measures have on driving test services?\",\"answer\":\"Driving test services were suspended intermittently six times between 2020 and 2022 due to anti-epidemic and social distancing measures, leading to a prolonged waiting time for popular non-commercial vehicle tests.\"},{\"question\":\"What recommendations does the report make to increase driving test output?\",\"answer\":\"The report recommends exploring increased manpower and assigning new test venues, using approaches such as additional weekend work for driving examiners, and reviewing the feasibility of expanding a “Direct Reporting Arrangement” after a trial period.\"}]","Executive Summary - Direct Investigation Operation Report - Transport Department's Arrangements for Driving Tests | PDF"]