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The program focuses on job-specific vocabulary, understanding and following workplace instructions, basic customer communication, and compliance with corporate policies and procedures. Eight lesson plans train learners through letter recognition and printing, themed vocabulary linked to hotel room and bathroom items, emergency and fire-response readiness, and confidence-building practice using student handouts and picture dictionaries, concluding with a 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is this course designed for?","Question",{"text":113,"@type":114},"It is designed for beginning course participants who are non-English or limited-English speaking, entry-level employees in the hotel and hospitality industry.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What learning outcomes does the program target?",{"text":118,"@type":114},"Learners are expected to use job-specific vocabulary, understand and follow job-related instructions, communicate with customers at a basic level, and follow corporate policies and procedures.",{"name":120,"@type":111,"acceptedAnswer":121},"What topics do the eight lessons cover?",{"text":122,"@type":114},"The lessons progress through names and introductions, letter recognition and printing tied to hotel room and bathroom items, vocabulary review and expansion, item identification on a cleaning cart, emergency and fire response reactions, and confidence-building practice using picture 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\nESL for Hotel/Hospitality Industry.Level:Beginner.Western Suffolk County Board of Cooperative EducationalServices,Northport,NY.  \nOffice of Vocational and Adult Education(ED),Washington,DC.National Workplace Literacy Program.  \n1997-00-00  \n37p.;For a related document,see CE 077930.Somephotocopied pages may not reproduce well.Guides -Classroom -Teacher(052)MF01/PC02 Plus Postage.  \nAdult Basic Education;Adult Literacy;*Entry Workers;*Hospitality Occupations;Hotels;Job Skills;LearningActivities;Literacy Education;*Second Language  \nInstruction;Teaching Methods;*Vocational English(SecondLanguage);*Workplace Literacy  \nThis document contains eight lesson plans for a beginningcourse in work-related English for non-English or limited-English speakingentry-level employees in the hotel and hospitality industry.Courseobjectives include the following:helping participants understand and usejob-specific vocabulary;receive and understand job-related instructions;communicate with customers on a basic level;and understand and followcorporate policies and procedures.Lessons,which consist of objectives,materials needed,methodology,and student handouts,cover the followingtopics:(1)names;(2)introductions and writing names;(3)reading andprinting the letters 1,t,i,h,and f,and identifying items in a hotelbedroom;(4)reading and printing letters e,v,w,a,x,and identifyingitems in a hotel bathroom;(5)reviewing new vocabulary and English skills,adding to work-related vocabulary,and reading and printing letters y,m,n,z,k;(6)relating vocabulary to actual items from a hotel room,adding towork-related vocabulary,and reading and printing letters o,q,c,g,s;(7)reinforcing skills;reacting to a fire,applying letter sounds to beginningsounds of words,and reading and printing letters u,j,d,p,b,r;and(8)identifying items on a cleaning cart,becoming confident with skills learned,and developing vocabulary using picture dictionaries.A posttest concludesthe course.(KC)  \n★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★  \nReproductions supplied by EDRS are the best that can be made*★★****★★**★*****★★★★★********************★★★★★★★*★★★★★*★★★*★★  \nED 426 250  \n# ESL FOR HOTEL/HOSPITALITY INDUSTRY\n\nLEVEL:BEGINNER  \n# WESTERN SUFFOLK BOCESWORKPLACE LITERACY PROGRAM\n\ny.S.DEPARTMENT OE EDUCATIONAHTMENI OFEDUCATIONOffce of Educational Rosoarch and ImprovemenEDLICATIONAL RESOURCES INFORMATIONCENTER(ERIC)  \nThis document has been reproduced asreceived from the person or organizaionoriginating it.  \n口Minor changes have been made toimprove reproduction quality  \nDne.n     n   r rnlnlrne etston ln thdocument do not necessarily representofficial OERI position or policy  \n# PROGRAM OVERVIEW\n\n## INTRODUCTION\n\nDemographic studies have indicated an influx of immigrants who nowmake up the majority of the entry-level workforce in the hotel/hospitality industry.These limited or non-English speaking people fillpositions such as housekeepers,laundry people,dishwashers,porters,etc.,jobs that are menial and repetitive and offer no path to promotion orjob security,The workers are unable to receive verbal directions orcommunicate with fellow employees or patrons.The purpose of thiscurriculum is to give the housekeeping staff the skills needed to do theirjob more effectively and to be able to communicate with customers andsupervisors.  \n## OBJECTIVES\n\nThe participants in this course were totally unresponsive to any Englishcommunication.They could not differentiate their first name from theirlast,could not give their address or phone number,or receive verbalinstructions.They learned their jobs through constant repetition of whatthey were shown and could not put words to hotel fixtures such as beds,pillows,toilets,etc..Basic communication between them and patronswas nonexistent.Management wanted these workers to be responsive,be able ","cbCaiopb80cw0RUJ","https://ap.wps.com/l/cbCaiopb80cw0RUJ","pdf",599433,38,"English","# Program Overview\n## Introduction\n## Objectives\n## Source Materials\n## Lesson 1: Objectives and Materials\n## Lesson 1: Methodology\n## Lesson 2: Objectives and Methodology","[{\"question\":\"Who is this course designed for?\",\"answer\":\"It is designed for beginning course participants who are non-English or limited-English speaking, entry-level employees in the hotel and hospitality industry.\"},{\"question\":\"What learning outcomes does the program target?\",\"answer\":\"Learners are expected to use job-specific vocabulary, understand and follow job-related instructions, communicate with customers at a basic level, and follow corporate policies and procedures.\"},{\"question\":\"What topics do the eight lessons cover?\",\"answer\":\"The lessons progress through names and introductions, letter recognition and printing tied to hotel room and bathroom items, vocabulary review and expansion, item identification on a cleaning cart, emergency and fire response reactions, and confidence-building practice using picture dictionaries.\"}]","ESL FOR HOTEL/HOSPITALITY INDUSTRY - Level:Beginner - Workplace Literacy Program | PDF",1790830739,96]