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It explains pre-issuance verification, enquiry submission via Cambridge International Direct, service availability limits, and required administrative fees and invoicing timelines. The guide details service types for clerical re-check, review of marking, remoderation of coursework with reports, and group reporting restrictions, plus rules for NO RESULT (X Grade) and PENDING (Q Grade).",{"@graph":69,"@context":121},[70,84,104],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/enquiries-about-results-guide-march-series-a-guide-for-exams-officers/645228/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":98,"encodingFormat":97,"isAccessibleForFree":99,"interactionStatistic":100},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/enquiries-about-results-guide-march-series-a-guide-for-exams-officers/645228.png","ImageObject",300,407,{"name":92,"@type":93},"OmBimo","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-23",true,{"@type":101,"interactionType":102,"userInteractionCount":8},"InteractionCounter",{"@type":103},"ViewAction",{"@type":105,"mainEntity":106},"FAQPage",[107,113,117],{"name":108,"@type":109,"acceptedAnswer":110},"How do exams officers submit an enquiry about results?","Question",{"text":111,"@type":112},"Use the “Administer exams” section of Cambridge International Direct, select the “Enquiries about results” tab, then follow the process under the relevant service type (including specific tabs for NO RESULT/PENDING).","Answer",{"name":114,"@type":109,"acceptedAnswer":115},"When is an administrative fee charged for enquiries and appeals?",{"text":116,"@type":112},"An administrative fee applies for enquiries and appeals, and invoices are typically issued 6–8 weeks after the enquiry deadline. 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However, in case you ask us to check the results of particular candidates, we do offer a range of enquiry about results services.  \nThis guide provides step-by-step advice to help you submit enquiries about results. The link below will take you to this information:  \n• how to submit an enquiry about results  \nWe charge an administrative fee for enquiries and appeals. See our fees list in the ‘My Messages’ section of Cambridge International Direct (Direct) for details. We will not charge the fee if the enquiry leads to a change in syllabus grade. We will start to send invoices 6–8 weeks after the enquiries about results deadline.  \nImportant information  \nEnquiries about results are not available for component exemptions. You can find details of which candidates you have exempted from which component(s) by checking the spreadsheet you submitted to us.  \n\n| Service name | Details of service | Availability of service |\n| --- | --- | --- |\n| Clerical re-check:\u003Cbr>Service 1 | A re-check of all procedures leading to the issue of a result. This service checks all parts of the script were marked, that the marks were totalled correctly, and that the marks were recorded correctly. | Available for externally assessed components. |\n| Clerical re-check with copy of script:\u003Cbr>Service 1S | The same as Service 1 but we also upload a copy of the script to Direct. | Available for externally assessed components except for Art & Design syllabuses. |\n| Review of marking:\u003Cbr>Service 2 | A review of the original marking to check that the agreed mark scheme was applied correctly. This service also includes the re-checks detailed in Service 1. | Available for externally assessed components except for multiplechoice question papers. |\n| Review of marking with copy of script:\u003Cbr>Service 2S | The same as Service 2 but we also upload a copy of the script to Direct. | Available for externally assessed components except for multiplechoice question papers and Art & Design syllabuses. |\n| Re-moderation of coursework with report:\u003Cbr>Service 5 | A review of the moderation of the centre’s coursework for a component, and a report on the assessment of the candidates’ coursework.\u003Cbr>If you have submitted a different enquiry for any of the candidates within the group we will complete that enquiry first before producing the Service 5 report. In these cases we will upload the report to Direct within 28 days of completing any other enquiries concerning the candidates in the group. | Not available for individual candidates and can only be used for the whole cohort.\u003Cbr>Available for internally assessed components. |\n\nPlease share this guide with teaching staff in your centre 1  \nEnquiries about results guide (March series) A guide for exams officers continued  \n\n| Service name | Details of service | Availability of service |\n| --- | --- | --- |\n| Report on the work of a group of candidates:\u003Cbr>Service 9 | A report on the work of a group of no fewer than five and no more than fifteen candidates for a given exam. The report is for the information of teachers only and does not involve any review of marking. The report is designed to give teachers a better understanding of their candidates’ performance on a particular component. Because of the date by which the reports are produced they cannot be used to inform decisions about retake entries.\u003Cbr>Once you order this service for a candidate, you cannot request any other service for the component for that particular candidate. We start processing reports once the deadline for enquiries about results has passed and in the order in which we receive them.\u003Cbr>If you have submitted a different enquiry for any of the candidates within the group we will complete that enquiry first before producing the report. In these cases we will upload the report to Direct. | Available for externally assessed component","cbCaioNmfc1RUr4W","https://ap.wps.com/l/cbCaioNmfc1RUr4W","pdf",2733096,16,"English","# Enquiries about results overview\n# Submitting enquiries via Direct\n## Fees, invoices, and when charges apply\n# Important eligibility rules\n# Service types and availability\n## Clerical re-check (Service 1, 1S)\n## Review of marking (Service 2, 2S)\n## Re-moderation of coursework (Service 5)\n## Group report on candidates (Service 9)\n# NO RESULT (X Grade) and PENDING (Q Grade)\n# Group awards and diploma recalculation","[{\"question\":\"How do exams officers submit an enquiry about results?\",\"answer\":\"Use the “Administer exams” section of Cambridge International Direct, select the “Enquiries about results” tab, then follow the process under the relevant service type (including specific tabs for NO RESULT/PENDING).\"},{\"question\":\"When is an administrative fee charged for enquiries and appeals?\",\"answer\":\"An administrative fee applies for enquiries and appeals, and invoices are typically issued 6–8 weeks after the enquiry deadline. The fee is not charged if the enquiry results in a change to the syllabus grade.\"},{\"question\":\"Which services are available and for whom?\",\"answer\":\"Clerical re-check and review of marking services are available for externally assessed components, with exclusions such as multiple-choice papers. Service 5 requires internally assessed components and is not available for individual candidates; it applies to the whole cohort. Service 9 supports reporting on groups of 5–15 candidates and does not involve marking review.\"}]","Enquiries about results guide (March series) - A guide for exams officers | PDF",1792727589]