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The guide explains the pre-issue checking process, fee and invoice details, and when fees are not charged due to syllabus grade changes. It covers access to scripts, key service types such as clerical re-checks and reviews of marking, and conditions for NO RESULT (X) or PENDING (Q) outcomes, including evidence handling and reporting rules.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/enquiries-about-results-guide-international-a-guide-for-exams-officers/642072/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/enquiries-about-results-guide-international-a-guide-for-exams-officers/642072.png","ImageObject",300,407,{"name":92,"@type":93},"Jiven","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-23",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the purpose of enquiries about results services?","Question",{"text":112,"@type":113},"They allow exams officers to request checks on particular candidates’ results and choose the appropriate type of enquiry when needed.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"When can administrative fees be waived for an enquiry?",{"text":117,"@type":113},"The guide states no fee is charged if the enquiry leads to a change in syllabus grade.",{"name":119,"@type":110,"acceptedAnswer":120},"What does a NO RESULT (X Grade) or PENDING (Q Grade) mean, and what can be done?",{"text":121,"@type":113},"NO RESULT indicates the candidate has not completed all assessment components, while PENDING means a result cannot be issued yet. 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However, in case you ask us to check the results of particular candidates, we do offer a range of enquiries about results services.  \nThis guide provides step-by-step advice to help you submit enquiries about results.  \nThere is an administrative fee for enquiries and appeals. See our fees list in the ‘My Messages’ section of Direct for details. We will not charge the fee if the enquiry leads to a change in syllabus grade. You will receive an invoice from October for the June series and from March for the November series.  \nAccess to Scripts  \nOur Access to Scripts service may help you decide whether to apply for an enquiry about results, and which type of enquiry to request. See our website for more information.  \nImportant information  \nThe services in this guide are also available to candidates who submitted a portfolio of evidence, except for Service 9 (or any group report services) . There is an extra service available for candidates taking the portfolio of evidence route: [cambridgeinternational.org/portfolio-of-evidence](cambridgeinternational.org/portfolio-of-evidence)  \n\n| Service name | Details of service | Availability of service |\n| --- | --- | --- |\n| Clerical re-check:\u003Cbr>Service 1 | This service checks that all parts of the script were marked, and the marks were totalled and recorded correctly. We do not review any marking. | Available for components we have assessed. |\n| Clerical re-check with copy of script:\u003Cbr>Service 1S | The same as Service 1 but you also receive a copy of the script. | Available for components we have assessed. |\n| Review of marking:\u003Cbr>Service 2 | A review of the original marking to check the mark scheme was applied correctly. This service also includes the\u003Cbr>re-checks in Service 1.\u003Cbr>In this context, the ‘original marking’ means the marking used to determine the candidate’s provisional result. This is often, but not always, the marking of the first examiner to mark the script. | Available for components we have assessed. Not available for multiple-choice question papers. |\n| Review of marking with copy of script:\u003Cbr>Service 2S | The same as Service 2 but you also receive a copy of the script. | Available for components we have assessed. Not available for multiple-choice question papers. |\n\nPlease share this guide with teaching staff in your centre. 1   \nEnquiries about results guide (International) A guide for exams officers continued  \n| Service name | Details of service | Availability of service |\n| --- | --- | --- |\n| Re-moderation of internally assessed component with report:\u003Cbr>Service 5 | A re-moderation of a component you have assessed, and a report on how you assessed it. If you have submitted a different enquiry for any of the candidates in the group, we will finish that enquiry before we produce the report. | Available for components you have assessed.\u003Cbr>Not available for individual candidates.\u003Cbr>We will only re-moderate the work of candidates in the original sample. |\n| Report on the work of a group of candidates: Service 9 | A report on the work of a group of 5 to 15 candidates for a component we have assessed. We do not review any marking. The report gives teachers a better understanding of their candidates’ performance in a particular component. You cannot use the reports to decide about retake entries.\u003Cbr>We process enquiries in the order we receive them. If you submit a different enquiry for any candidates in the group after the Service 9 submission, the enquiry status will show as ‘pending’.\u003Cbr>Once we complete the Service 9 enquiry and upload the report to Direct, we will process the ‘pending’enquiries and change their status.\u003Cbr>We recommend you submit all other services before submitting a Service 9. | Available for components we have assessed.\u003Cbr>Not available for multiplechoice question papers. |\n\nNO RESULT (X Grade) or PENDING (Q G","cbCaigxOEHRFtXRx","https://ap.wps.com/l/cbCaigxOEHRFtXRx","pdf",1563228,16,"English","# Enquiries about results overview\n## Fees, invoices, and when charges may not apply\n## Access to Scripts\n## Service options (clerical re-check and review of marking)\n## Service 5 and Service 9 reporting rules\n## NO RESULT (X Grade) and PENDING (Q Grade)\n## Group awards and recalculation requests","[{\"question\":\"What is the purpose of enquiries about results services?\",\"answer\":\"They allow exams officers to request checks on particular candidates’ results and choose the appropriate type of enquiry when needed.\"},{\"question\":\"When can administrative fees be waived for an enquiry?\",\"answer\":\"The guide states no fee is charged if the enquiry leads to a change in syllabus grade.\"},{\"question\":\"What does a NO RESULT (X Grade) or PENDING (Q Grade) mean, and what can be done?\",\"answer\":\"NO RESULT indicates the candidate has not completed all assessment components, while PENDING means a result cannot be issued yet. If the Head of Centre asks, outcomes can be explained free of charge, and evidence may be required if records are suspected to be wrong.\"}]","Enquiries about results guide (International) - A guide for exams officers | PDF",1792721305]