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Many students struggle with fluency and confidence due to limited practice and language anxiety. To bridge this gap, the English Matriculation Program (EMP) was developed, integrating Communicative Language Teaching (CLT) to enhance practical language skills. A preexperimental design with tests and questionnaires, supported by structural equation modelling and paired t-tests, shows significant speaking gains.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/enhancing-students-speaking-performance-through-communicative-language-teaching-clt-in-the-english-matriculation-program/268596/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/enhancing-students-speaking-performance-through-communicative-language-teaching-clt-in-the-english-matriculation-program/268596.png","ImageObject",300,407,{"name":92,"@type":93},"Hazel","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-09-15",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",18,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"Why were Room Division students’ speaking skills challenging in the hospitality context?","Question",{"text":113,"@type":114},"Students faced difficulties with fluency and confidence due to limited real practice and language anxiety, which affected professional communication needs.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What role does the English Matriculation Program (EMP) play in improving speaking performance?",{"text":118,"@type":114},"The EMP bridges students’ initial abilities and professional demands by providing short-term English instruction followed by pre- and post-tests to track progress.",{"name":120,"@type":111,"acceptedAnswer":121},"Which CLT components and activities were emphasized in the program?",{"text":122,"@type":114},"The program focused on social engagement, meaning-focused learning, and critical thinking, using roleplays and problem-solving tasks that reflect real-world communication.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},268596,1789432878,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":140,"language":141,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":142,"faqs":143,"seo_title":144,"seo_description":67,"update_tm":130,"read_time":145,"preview_page_count":4},137441390410,"https://ap-avatar.wpscdn.com/avatar/2000252f4ab5702993?_k=1776741390130283984","Enhancing Students' Speaking Performance through Communicative Language Teaching (CLT) in the English Matriculation Program  \nFaradillah Saputri1, Harnita Rosalia2 , Hasrul3, Ratnah4  \n1,3,4 Makassar Tourism Polytechnic, Makassar, Indonesia  \n² State University of Makassar, Makassar, Indonesia Corresponding Email: [Faradillah@poltekparmakassar.ac.id](Faradillah@poltekparmakassar.ac.id)  \nTo cite this article:  \nSaputri, F. , Rosalia, H. , Hasrul, & Ratna. (2025) . Enhancing Students’ Speaking Performance through Communicative Language Teaching (CLT) in the English Matriculation Program. ENGLISH FRANCA: Academic Journal of English Language and Education , 9(1 May) . Retrieved from  \n[https://doi.org/10.29240/ef.v9i1](https://doi.org/10.29240/ef.v9i1) May.13009  \nAbstract. This study addresses the challenge of improving English-speaking skills among Room Division students at Makassar Tourism Polytechnic, crucial for effective communication in hospitality roles. Many students struggle with fluency and confidence due to limited practice and language anxiety. To bridge this gap, the English Matriculation Program (EMP) was developed, integrating Communicative Language Teaching (CLT) to enhance practical language skills. A preexperimental design was employed with 60 students, who underwent pre-and post-tests, alongside a questionnaire to gather perceptions of the program’s impact. Key CLT elements—social engagement, focus on meaning, and critical thinking—were emphasized, with tasks including roleplays and problem-solving exercises that mimic real-world communication. Structural equation modelling and paired t-tests indicated a significant improvement in speaking performance, with average scores rising from 39.10 to 62.87. Questionnaire results reinforced these findings, with students reporting increased confidence, reduced anxiety, and better fluency. Overall, CLT’s practical, student-centred approach effectively enhances English proficiency, preparing students for successful communication in the hospitality industry.  \nKeywords: Communicative Language Teaching (CLT), English-speaking skills, English Matriculation Program (EMP)  \nIntroduction  \nThe Room Division department in the hospitality industry requires a high level of professional communication skills, as staff members interact closely with guests and manage essential operations such as reception, housekeeping, and front desk management. Effective communication is very profitable in the hotel business because they spend most of their time communicating, as well as directing people at the hotel, giving instructions, developing, training, interviewing, hiring, and firing (Iwara et al. , 2020)  \nFor students in programs like the Room Division Study Program, effective English communication is crucial, as many guests are international, and proficiency in English enhances service quality and customer satisfaction. Rahmadana & Pammu (2023) highlighted that speaking skills are vital for students' academic and professional development, yet many vocational and hospitality students face challenges in fluency due to limited real-world practice  \nand language anxiety. Zahedpisheh et al. (2017) further noted that restricted vocabulary and lack of speaking opportunities hinder students' professional communication in practical settings.  \nThe Makassar Tourism Polytechnic (MTP), an institution under Indonesia’s Ministry of Tourism and Creative Economy, is committed to preparing students for careers in tourism and hospitality. Through its eight study programs across three departments at the Diploma III and IV levels, MTP focuses on equipping students with the skills needed for a competitive industry. Within hospitality, the Room Division Study Program emphasizes professionalism, cultural sensitivity, and the use of accurate terminology in client-facing roles, where effective communication is key to enhancing guest satisfaction and protecting institutional reputation.(Rahayu, 2020)notes that En","cbCaiuhcXieG1K6k","https://ap.wps.com/l/cbCaiuhcXieG1K6k","pdf",488741,14,"English","# Introduction\n## Background of Room Division communication needs\n## Rationale for the English Matriculation Program\n## Research gap and study purpose\n# Method and Program Design\n## Pre-test, instruction, and post-test structure\n## CLT elements and task types\n## Assessment tools and analysis approach\n# Results and Discussion\n## Speaking performance improvements\n## Student perceptions via questionnaire\n# Conclusion","[{\"question\":\"Why were Room Division students’ speaking skills challenging in the hospitality context?\",\"answer\":\"Students faced difficulties with fluency and confidence due to limited real practice and language anxiety, which affected professional communication needs.\"},{\"question\":\"What role does the English Matriculation Program (EMP) play in improving speaking performance?\",\"answer\":\"The EMP bridges students’ initial abilities and professional demands by providing short-term English instruction followed by pre- and post-tests to track progress.\"},{\"question\":\"Which CLT components and activities were emphasized in the program?\",\"answer\":\"The program focused on social engagement, meaning-focused learning, and critical thinking, using roleplays and problem-solving tasks that reflect real-world communication.\"}]","Enhancing Students' Speaking Performance through Communicative Language Teaching (CLT) in the English Matriculation Program | PDF",35]