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It finds that initial cost concerns are not supported by survey data, with many accommodations costing under $500, and that employers often exceed basic ADA compliance. Despite expressed confidence and available internal resources, many first-line supervisors report lacking authority to secure accommodations, while HR professionals frequently serve as the key information and assistance source.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/employers-knowledge-and-utilization-of-accommodations-chapter-4/503711/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/employers-knowledge-and-utilization-of-accommodations-chapter-4/503711.png","ImageObject",300,407,{"name":92,"@type":93},"Mafia Boss","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-28","2026-10-03",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What does the chapter say employers know about accommodations for disabilities?","Question",{"text":112,"@type":113},"Employers recognize accommodations as a wise business decision, but the chapter notes limited understanding of the specific resources employers use to identify and develop effective accommodations during recruitment, hiring, and retention.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How do the findings address concerns about accommodation costs under the ADA?",{"text":117,"@type":113},"The chapter reports that fears about the costs of implementing the ADA and providing reasonable accommodations were not substantiated; expensive modifications are rarely needed, and about 52% of accommodations cost less than $500 to implement (JAN).",{"name":119,"@type":110,"acceptedAnswer":120},"Why do supervisors often struggle to secure accommodations?",{"text":121,"@type":113},"Although organizations’ HR professionals and supervisors express confidence in meeting accommodation needs, a large majority of supervisors indicate they do not have the authority to secure accommodations for workers with disabilities.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},503711,1791533275,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},962090760730,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Chapter 4   \nby: Darlene D. Unger & John Kregel  \nEmployers’Knowledge and Utilization of Accommodations  \nChapter Overview  \nDespite the recognition among employers that providing accommodations to applicants or employees with disabilities is a wise business decision, little is known about the resources that employers access to identify and develop effective accommodations in the recruitment, hiring and retention of employees with disabilities. Human resource professionals and supervisors were studied to determine the extent to which businesses were aware of the vast array of workplace supports available to assist people with disabilities to participate in the workforce. The results of these findings indicate that these business professionals were confident in their ability to meet and support the needs of employees with disabilities. Yet despite this confidence, a large majority of supervisors indicated that they did not have the authority to secure accommodations for workers with disabilities.  \nSummary of Findings   \n! Initial fears expressed by many representatives from business and industry regarding the costs of implementing the ADA, and specifically costs associated with providing reasonable accommodations, have not been substantiated. The consistent finding from multiple surveys ofemployers has been that expensive job modification or accommodations are rarely needed by workers with disabilities (Blanck, 1994; Collignon, 1986; Granger et al., 1997; Olson et al., 2000; Pitt-Catsouphes & Butterworth, 1995) . For many employers, the costs of making accommodations have proven to be extremely reasonable. According to the Job Accommodation Network (JAN), about one-half (52%) of the accommodations made by employers cost less than $500 to implement (JAN, 1995) . The data were collected between July of 1994 and June of 1995, a period in which JAN received a total of 79,860 calls, with the vast majority of calls originating from private employers (61%) .  \n! Interestingly, many reports indicated that employer’s efforts at providing accommodations exceed mere compliance with the reasonable accommodation provisions oftheADA (e.g. , Blanck, 1994, 1998; Granger et al., 1997) . Some employers are increasingly recognizing that providing accommodations for workers with disabilities often brings other unintended benefits to organizations (Blanck, 1994; Collignon, 1986; Johnson & Baldwin, 1993; Magill, 1997; Montvale, 1988; Weaver, 1991) . For instance, providing accommodations for employees with disabilities contributes to an increasingly diverse workforce whose composition mirrors the American population. When an employee is injured on the job or needs some type of additional support to perform the job, accommodations assist in retraining productive and qualified employees.  \n! Many representatives from business and industry have expressed concerns about the ability of their organizations to meet the potential support needs of applicants or employees with disabilities (Callahan, 1994; Casper, 1993; Gilbride, Stensrud, & Connolly, 1992; Pitt-Catsouphes & Butterworth, 1995; SHRM/Cornell, 1999) . Human resource professionals have indicated that they have limited knowledge or experience in supporting employees with disabilities in their workforce (Casper, 1993; Curry, 1996; Lewis, 1997; Pitt-Catsouphes & Butterworth, 1995) . Yet, human resource professionals are often the primary recipients ofADA and disability related training within organizations (Lewis, 1997; SHRM/Cornell, 1999) and are often viewed as a source of information or assistance by other workplace personnel in identifying and securing accommodations (Bruyere, 2000) . Also, there is uncertainty regarding first-line supervisors’ ability to identify and develop accommodations for employees with disabilities (Gates, 1993; Harlan & Robert, 1998; Pitt-Catsouphes & Butterworth, 1995; SHRM/ Cornell, 1999) .  \n! Organizational representatives are confident in their ability to meet the ","cbCaibG5YUiqegeF","https://ap.wps.com/l/cbCaibG5YUiqegeF","pdf",39460,14,"English","# Chapter Overview\n# Summary of Findings","[{\"question\":\"What does the chapter say employers know about accommodations for disabilities?\",\"answer\":\"Employers recognize accommodations as a wise business decision, but the chapter notes limited understanding of the specific resources employers use to identify and develop effective accommodations during recruitment, hiring, and retention.\"},{\"question\":\"How do the findings address concerns about accommodation costs under the ADA?\",\"answer\":\"The chapter reports that fears about the costs of implementing the ADA and providing reasonable accommodations were not substantiated; expensive modifications are rarely needed, and about 52% of accommodations cost less than $500 to implement (JAN).\"},{\"question\":\"Why do supervisors often struggle to secure accommodations?\",\"answer\":\"Although organizations’ HR professionals and supervisors express confidence in meeting accommodation needs, a large majority of supervisors indicate they do not have the authority to secure accommodations for workers with disabilities.\"}]","Employers’ Knowledge and Utilization of Accommodations - Chapter 4 | PDF",1791059669,35]