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Explains the role’s public safety communications impact, outlines the Emergency Communications Center operating context, and summarizes staffing, call volumes, and shift expectations. Covers duties, multi-phase testing and screening components, desirable candidate qualifications, and guidance for post-hire processes to support effective dispatch performance.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/emergency-telecommunications-dispatcher-etd-hiring-and-screening-preparation-guide-final-version/432463/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/emergency-telecommunications-dispatcher-etd-hiring-and-screening-preparation-guide-final-version/432463.png","ImageObject",300,407,{"name":92,"@type":93},"dabgoudw","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-08","2026-09-29",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are the core responsibilities of an Emergency Telecommunications Dispatcher (ETD)?","Question",{"text":112,"@type":113},"An ETD coordinates Emergency Communications Center operations, processes police/fire/EMS calls, dispatches appropriate units, and monitors and operates radios, computers, telephones, and specialized signaling systems.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What kinds of test and screening components are included in the ETD hiring process?",{"text":117,"@type":113},"The guide lists phases such as a Typing Test, CritiCall Test, Personality Test, and a Geography Knowledge Exam, as part of the screening and testing process.",{"name":119,"@type":110,"acceptedAnswer":120},"What qualifications are desirable for ETD applicants?",{"text":121,"@type":113},"Desirable qualifications include the ability to type 30+ words per minute, remain calm during emergencies, listen actively, gather information quickly, give clear instructions, study maps for directions, and demonstrate knowledge of Cambridge streets and locations.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},432463,1791071607,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144},3985747860484,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Emergency Telecommunications Dispatcher (ETD)  \nHiring and Screening Preparation Guide  \nTable of Contents  \nI. Introduction ......................................................................................................................................... 3  \nII. About Us .............................................................................................................................................. 3  \nIII. Desirable Candidates ..........................................................................................................................................3  \nIV. Application Process ............................................................................................................................................4  \nV. Testing and Screening Process ...........................................................................................................................4  \nVI. Post Hire .............................................................................................................................................................7  \nVII. Final Words ........................................................................................................................................................8  \nAttachment A .............................................................................................................................................................9  \nI. Introduction  \nThis preparation guide has been distributed to help prepare candidates for the hiring, screening and testing for the position of Emergency Telecommunications Dispatcher (ETD) with the City of Cambridge. The work of an Emergency Telecommunications Dispatcher (ETD) is essential as ETDs provide public safety communications for fire, police, EMS, and utility services responding to emergency situations to assist citizens in need. The complexity of the role of the public safety dispatcher requires that candidates successfully complete a series of screening examinations to assess the abilities and aptitude for the job to be performed. The Emergency Communications Center (ECC) is staffed 24hrs a day, 365 days per year, and require staffing at all times.  \nII. About Us  \nThe Emergency Communications Center receives approximately 155,000 incoming telephone calls annually, of which approximately 100,000 are dispatched for service. We receive an average of 342 routine calls, and 88 emergency 9-1-1 calls per day. A routine call is a non-emergency call from a resident or visitor in need of assistance. For example, a person may call asking if their car was towed orto report a larceny that occurred a week ago.  \nOur staffing compliment is a total of thirty-one (31) dispatchers and seven (7) ECC Supervisors. During each shift, there is always an ECC Supervisor and a minimum of two (2) Fire Dispatchers and (2) Police Dispatchers as well as Call Takers and other employees. As an Emergency Telecommunications Dispatcher (ETD), there are many important duties and responsibilities you will perform to assist the public and first responders. Responsibilities include coordinating the operations and activities in the Emergency Communications Center (ECC) . Test, monitor, and operate police and fire signaling systems. Receive and process police, fire, and EMS-related emergency calls using various national, state, and local protocols. Dispatch police, fire, EMS, and other emergency units and personnel as needed. Monitor and operate radios, computers, telephones, and other specialized equipment in support of public safety communications and dispatch functions. Perform other dispatch, signal monitoring, and communications support duties as assigned. The ETD hiring process consists of many phases including test components such as: Typing Test, CritiCall Test, Personality Test and Geography Knowledge Exam.  \nMost ETD’s work a rotating schedule of days, nights and overnights which includes weekendsand holidays. In addition, b","cbCaipJzR5UCgCE6","https://ap.wps.com/l/cbCaipJzR5UCgCE6","pdf",430146,"English","# Introduction\n# About Us\n# Desirable Candidates\n# Application Process\n# Testing and Screening Process\n# Post Hire\n# Final Words\n# Attachment A","[{\"question\":\"What are the core responsibilities of an Emergency Telecommunications Dispatcher (ETD)?\",\"answer\":\"An ETD coordinates Emergency Communications Center operations, processes police/fire/EMS calls, dispatches appropriate units, and monitors and operates radios, computers, telephones, and specialized signaling systems.\"},{\"question\":\"What kinds of test and screening components are included in the ETD hiring process?\",\"answer\":\"The guide lists phases such as a Typing Test, CritiCall Test, Personality Test, and a Geography Knowledge Exam, as part of the screening and testing process.\"},{\"question\":\"What qualifications are desirable for ETD applicants?\",\"answer\":\"Desirable qualifications include the ability to type 30+ words per minute, remain calm during emergencies, listen actively, gather information quickly, give clear instructions, study maps for directions, and demonstrate knowledge of Cambridge streets and locations.\"}]","Emergency Telecommunications Dispatcher (ETD) Hiring and Screening Preparation Guide - Final Version | PDF",1790659776,23]