[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-505982-105":3,"doc-detail-505982-en":81,"detail-sidebar-cat-0-en-105":99},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","emergency-medical-dispatch-support-officer-information-session-2024","Emergency Medical Dispatch Support Officer Information Session 2024","","Emergency Medical Dispatch Support Officer (EMDSO) information session material for SA Ambulance Service outlining the role within the Emergency Operations Centre and the broader dispatch responsibilities. It covers team structure, EMDSO pathways into other EOC positions, core duties such as phone-based triage and step-by-step first aid instructions, call handling for emergency and non-emergency lines, and the skills and attributes sought in applicants. It also introduces the acknowledgements and the application and selection process steps.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/healthcare/","Healthcare",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/emergency-medical-dispatch-support-officer-information-session-2024/505982/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/emergency-medical-dispatch-support-officer-information-session-2024/505982.png","ImageObject",300,407,{"name":42,"@type":43},"jayni","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-09","2026-10-04",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",12,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What does the Emergency Operations Centre (EOC) do and how is it staffed?","Question",{"text":63,"@type":64},"The EOC covers the roster through multiple teams and positions, including EMDSO roles and related coordinators. Staff start as an EMDSO before applying for other EOC positions.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What are the key responsibilities of an EMDSO?",{"text":68,"@type":64},"An EMDSO coordinates resources, records information using a complex computer system, listens to callers, performs phone-based medical triage, and provides step-by-step first aid instructions until ambulance arrival.",{"name":70,"@type":61,"acceptedAnswer":71},"What qualities and requirements are the session looking for in applicants?",{"text":72,"@type":64},"The session seeks resilient people with high emotional intelligence, strong communication skills, accuracy and attention to detail, and the ability to multitask calmly in a structured, supervised environment across rotating 12-hour shifts.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},505982,1791291972,{"code":4,"msg":82,"data":83},"success",{"doc_id":79,"user_id":84,"nickname":42,"user_avatar":85,"doc_module":4,"category_id":86,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":87,"file_id":88,"file_url":89,"file_type":90,"file_size":91,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":92,"language":93,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":94,"faqs":95,"seo_title":96,"seo_description":12,"update_tm":97,"read_time":98,"preview_page_count":4},3985747859343,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c",7,"Emergency Medical Dispatch Support Officer INFORMATION SESSION-2024  \nACKNOWLEDGEMENT OF COUNTRY  \nWe acknowledge the Kaurna people as the traditional custodians of the Adelaide region and that their cultural and heritage beliefs are still as important to the living Kaurna people today.  \nWe acknowledge the Traditional Owners of Country throughout South Australia and recognise their continuing connection to land, their spirituality, history and culture. We pay our respects to Elders past, present and emerging.  \nCovered in this Session:   \n1. Overview of the Emergency Medical Dispatch Support Officer (EMDSO) within SA Ambulance Service.  \n2. The People that are best suited to the role  \n3. The application and selection process steps explained  \n4. Pre-Employment Checks and Requirements  \n5. Induction and Training  \nDIVIDER PAGE TITLE USE CAPS  \nARIAL BOLD 36  \n• Responds to and coordinates resources across  \n984,377 km²  \n• 1 Central Emergency Operations Centre  \n• 271,090 Emergency calls received (2023)  \n• 47,797 Nonemergency calls received  \n• Offers first aid advice prior to Ambulance arrival  \nEMERGENCY OPERATIONS CENTRE : AKA “EOC”  \nOverview of Emergency Operations Centre Roles  \nFive Teams to cover the roster including annual leave  \nVariety of positions on the team  \n• EMDSO  \n• EMDSO Team Leader  \n• Metro Emergency Medical Dispatch  \n• PTS Emergency Medical Dispatch  \n• Region Emergency Medical Dispatch  \n• EMD Team Leader  \n• Health Network Coordinator  \nAll EOC staff start as an EMDSO before being able to apply for other positions within the EOC  \nOverview of EMDSO Role  \nThis role requires:  \n• Use a complex computer system with multiple screens for the duration of a 12 hour shift, with scheduled breaks  \n• Type quickly and accurately to record information whilst actively listening and supporting the caller  \n• Work in a highly supervised, structured and scripted environment  \n• You are the first point of contact for SA Ambulance for 000 calls across SA  \n• Be empathetic and assist vulnerable people during their time of need  \n• Assess a patient’s medical situation over the phone using a specific computer based triage system  \n• Give step by step first aid instructions so management of the patient can begin immediately  \n• Receive calls via our nonemergency line from hospitals and care giving facilities to organise non-urgent transport for patients  \nOverview of EMDSO Role  \n• Take emergency calls one after the other, understanding you may not ever know the outcome of the patient  \n• Deal with serious trauma during every shift, and will need to manage your own emotional wellbeing  \n• Multitask and remain calm in a high pressure environment  \n• Work within a rotating roster of 12 hour shifts, day or night, which can involve weekends and public holidays, meaning family/social events may be missed  \nEMDSOs Communicate With:  \nThe role of Emergency Medical Dispatch Support Officer maintains working  \nrelationships with many internal and external stakeholders in South Australia:  \n• General Public-requesting attendance or advice  \n• Hospitals & Residential Care Facilities – Emergencies or requiring patient transportation or end of life advice and support  \n• Liaise with colleagues or other Emergency Service Organisations (ESO) on shift  \nSA Police, MFS, CFS, SES etc  \n• SAAS Staff  \n• Mental Health Clinicians  \nWe Are Looking For:  \n• People who are resilient and able to work in a high-pressure environment.  \n• People who have high emotional intelligence and can handle dealing with trauma and stress on a regular basis.  \n• People who can work a 12-hour shift on a rotating roster.  \n• People who possess high levels of accuracy and attention to detail with the ability to multi-task.  \n• People who possess well developed communication and interpersonal skills.  \n• People who are prepared for a challenging but rewarding.  \n• People who are proficient and confident with computers demonstrating strong typing skills.  \n• Peop","cbCaioY3SDmAiW2L","https://ap.wps.com/l/cbCaioY3SDmAiW2L","pdf",1647065,20,"English","# Emergency Medical Dispatch Support Officer (EMDSO) Information Session 2024\n## Acknowledgement of Country\n## Session coverage overview\n## Emergency Operations Centre (EOC) roles and teams\n## Overview of EMDSO role\n## Communication stakeholders\n## Applicant requirements and qualities","[{\"question\":\"What does the Emergency Operations Centre (EOC) do and how is it staffed?\",\"answer\":\"The EOC covers the roster through multiple teams and positions, including EMDSO roles and related coordinators. Staff start as an EMDSO before applying for other EOC positions.\"},{\"question\":\"What are the key responsibilities of an EMDSO?\",\"answer\":\"An EMDSO coordinates resources, records information using a complex computer system, listens to callers, performs phone-based medical triage, and provides step-by-step first aid instructions until ambulance arrival.\"},{\"question\":\"What qualities and requirements are the session looking for in applicants?\",\"answer\":\"The session seeks resilient people with high emotional intelligence, strong communication skills, accuracy and attention to detail, and the ability to multitask calmly in a structured, supervised environment across rotating 12-hour shifts.\"}]","Emergency Medical Dispatch Support Officer Information Session 2024 | PDF",1791156329,50,{"code":4,"msg":82,"data":100},[101,105,109,113,118,122,125,130,134,137,141],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":102,"show_sort_weight":103,"slug":104},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},"Exam",70,"exam",{"id":114,"doc_module":4,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},5,"Comic",60,"comic",{"id":119,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":98,"slug":121},6,"Technology","technology",{"id":86,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":123,"slug":124},40,"healthcare",{"id":126,"doc_module":4,"doc_module_name":25,"category_name":127,"show_sort_weight":128,"slug":129},8,"Research & Report",30,"research-report",{"id":131,"doc_module":4,"doc_module_name":25,"category_name":132,"show_sort_weight":92,"slug":133},9,"Religion & Spirituality","religion-spirituality",{"id":92,"doc_module":4,"doc_module_name":25,"category_name":135,"show_sort_weight":92,"slug":136},"World Cup","world-cup",{"id":138,"doc_module":4,"doc_module_name":25,"category_name":139,"show_sort_weight":138,"slug":140},10,"Lifestyle","lifestyle",{"id":142,"doc_module":4,"doc_module_name":25,"category_name":143,"show_sort_weight":114,"slug":144},19,"General","general"]