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To view this licence, visit [nationalarchives.gov.uk/doc/open-government-licence/version/3](nationalarchives.gov.uk/doc/open-government-licence/version/3) .  \nWhere we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.  \nThis publication [is available at ](is available at www.gov.uk/official-documents)[www.gov.uk/official-documents](is available at www.gov.uk/official-documents).  \nAny enquiries regarding this publication should be sent to us through our website on GOV. UK.  \nISBN 978-1-5286-5863-8 E03394750 07/25  \nPrinted on paper containing 40% recycled fibre content minimum.  \nPrinted in the UK by HH Associates Ltd. on behalf of the Controller of His Majesty’s Stationery Office  \nContents  \nForeword 5  \nPerformance Report 9  \nOverview 10  \nPerformance Analysis 12  \nDelivering Sustainability 36  \nAccountability Report 45  \nOverview 46  \nCorporate Governance Report 47  \nRemuneration and Staff Report 59  \nParliamentary Accountability and Audit Report 69  \nThe Accounts 77  \nGlossary 107  \nForeword  \nChair’s Introduction  \nAlthough road safety remains at the heart of everything we do at DVSA this year has presented significant challenges , particularly in meeting our waiting time targets for car practical driving tests.  \nWe've responded decisively to these challenges through enhanced governance, more rigorous performance monitoring, and more frequent reviews of our operations to ensure the right actions are taken. We're continuously working to find practical solutions to these challenges, bringing together expertise from across the agency to develop innovative approaches that will improve service delivery.  \nDespite these challenges, I am encouraged by the progress we have made including developing our new corporate strategy, due for publication later this year. I'm also particularly proud of our environmental achievements, having reduced greenhouse gas emissions by 45% from our 2017-18 baseline. This demonstrates our commitment to environmental responsibility even during operationally challenging times.  \nThe dedication of our staff has been exceptional. Whether administering tests, supporting colleagues, or engaging with stakeholders, their contributions have been invaluable in maintaining our essential services. We've successfully provided 1.96 million car practical tests this year, meeting our volume target, while maintaining high satisfaction rates among many of our service users.  \nLooking ahead, we're focused on addressing the current waiting time for car practical driving tests by a series of new measures. We're also working to improve satisfaction rates among approved driving instructors (ADI) , which remain below our target.  \nWe've continued to support the ongoing Public Body Review, led by the independent review team as part of the wider Cabinet Office Public Body Reform programme, looking into effectiveness and efficiency. We look forward to the published report during 2025-26. The Board remains fully committed to supporting the organisation while maintaining our focus on our core mission: Keeping Britain Moving, Safely and Sustainably.  \nI am confident that the improvements we have established this year will provide the foundation for better outcomes in the future. The dedication of my colleagues remains our greatest asset and continues to inspire confidence that we will keep Britain's roads safe.  \nNick Bitel  \nDVSA Non-Executive Chair  \nChief Executive’s Introduction  \nI am pleased to present our Annual Report a","cbCait6Zo9Y6QeYh","https://ap.wps.com/l/cbCait6Zo9Y6QeYh","pdf",5906139,108,"English","# Foreword\n## Chair’s Introduction\n## Chief Executive’s Introduction\n# Performance Report\n## Overview\n## Performance Analysis\n## Delivering Sustainability\n# Accountability Report\n## Overview\n## Corporate Governance Report\n## Remuneration and Staff Report\n## Parliamentary Accountability and Audit Report\n# The Accounts\n# Glossary","[{\"question\":\"What reporting period does the DVSA Annual Report and Accounts 2024-25 cover?\",\"answer\":\"It covers 1 April 2024 to 31 March 2025.\"},{\"question\":\"What major challenge is highlighted regarding car practical driving tests?\",\"answer\":\"DVSA is not on track to meet the target of reducing car practical test waiting times to 7 weeks or less by December 2025.\"},{\"question\":\"What progress and achievements does the report mention beyond car practical testing?\",\"answer\":\"It states that vocational and motorbike testing delivery remained strong and that commercial vehicle and enforcement services performed well with high customer satisfaction.\"}]","Driver and Vehicle Standards Agency Annual Report and Accounts 2024-25 - Report overview | PDF",272]