[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-309405-105":3,"detail-sidebar-cat-0-en-105":81,"doc-detail-309405-en":130},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","dmv-performance-update-real-id-background","DMV Performance Update - REAL ID Background","","REAL ID Act background and its impact on California’s Department of Motor Vehicles (DMV) operations are analyzed, focusing on how identity-verification and security requirements affected driver license and ID card processing. Since January 2018, California has issued millions of compliant credentials, requiring longer field-office visits and document scanning. Wait times rose sharply mid-2018, then declined through added funding, temporary staffing, extended hours, and more self-service terminals, with a slight increase in January 2020. Independent reviews are also summarized, including a critical OSAE performance audit.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/research-report/","Research & Report",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/dmv-performance-update-real-id-background/309405/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/dmv-performance-update-real-id-background/309405.png","ImageObject",300,407,{"name":42,"@type":43},"Finn","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-12","2026-09-20",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",10,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What does the REAL ID Act require and why does it matter to DMV?","Question",{"text":63,"@type":64},"The REAL ID Act requires state-issued driver licenses and ID cards to meet minimum identity verification and security standards so they are accepted for federal purposes. California must issue compliant licenses and IDs by the federal deadline, which changes DMV processing requirements.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Why did DMV field-office wait times increase after REAL ID implementation?",{"text":68,"@type":64},"Wait times increased because compliant credential applications require individuals to visit field offices, provide specified documents, and have DMV staff verify and scan them. This expanded workload and led to longer processing than noncompliant transactions.",{"name":70,"@type":61,"acceptedAnswer":71},"How did DMV reduce wait times after the mid-2018 peak?",{"text":72,"@type":64},"DMV reduced wait times through actions such as hiring temporary workers, extending field office hours, and expanding self-service terminals so some transactions could be completed outside field offices or with less staff assistance.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},309405,1789961805,{"code":4,"msg":82,"data":83},"success",[84,88,92,96,101,106,111,115,120,123,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Story & 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RESOURCES,ENVIRONMENTAL PROTECTION,ENERGY ANDTRANSPORTATION  \nSENATORS BEALL AND WIECKOWSKICHAIRS  \nINFORMATIONALHEARING:DMV PERFORMANCE UPDATE-REALID  \nTuesday,March 10,2020Capitol Room 112  \n10:00 a.m.  \nBACKGROUND  \n\n| Department of Motor Vehicles:REAL ID  \u003Cbr>Preparations and Wait Times   |\n| --- |\n\nBACKGROUND  \nREALID Act.The federal government enacted the REAL ID Act in 2005,which requires state-issueddriver licenses and identification (ID)cards to meet minimum identity verification and security standardsin order for them to be accepted by the federal government for official purposes—such as accessing mostfederal facilities or boarding federally regulated commercial aircraft.In California,after October 1,2020,only REALID compliant driver licenses or ID cards,and other federally acceptable forms of ID(suchas a passport)can be used for these purposes.The federal Secretary of Homeland Security has deemed48 states(including California)REAL ID complaint,while Oregon and Oklahoma have received anextension for compliance.  \nImpact of REAL ID Implementation on DMV.California began issuing REAL ID compliant driverlicenses and ID cards in January 2018 and reports having issued about 7.2 million as of December 2019.Individuals seeking compliant driver licenses and ID cards must visit a field office and provide certainspecified documents that DMV staff verify and scan.This has increased workload at DMV field offices,as these transactions take longer to process than noncompliant transactions.Individuals sometimes donot bring in the required documentation and therefore must make repeated trips to the DMV in order tosuccessfully complete the process.Additionally,more individuals—such as those who would otherwisehave renewed their licenses by mail or those whose licenses expire after the October 2020 federaldeadline—are visiting field offices to obtain compliant driver licenses or ID cards.  \nDMV Wait Times Increased Significantly Initially,Then Dropped.Despite receiving additionalfunding to support the increased workload (as discussed later),DMV field offices began reporting asignificant increase in wait times mid-2018.At its peak,some individuals visiting certain offices couldexperience wait times of several hours.For example,average wait times for a non-appointment customeraveraged 114 minutes in August 2018.Since then,and with the addition of resources and some processimprovements,wait times have dropped.As shown in the figure below,average wait times for a non-appointment customer averaged 61 minutes in April 2019,before dropping to 37 minutes in December2019.According to DMV,it has achieved these reduced wait times through various actions,includinghiring temporary workers,extending field office hours,and expanding the number of self-serviceterminals available for individuals to conduct transactions outside of field offices or without theassistance of DMV staff.However,January 2020 wait times have risen slightly,averaging 43 minutes.  \nSenate Transportation Committee and Budget Subcommittee\\#2  \nNote that the average wait time is not indicative of everyone's experience.At the 20 DMV field officeswith the greatest wait times,the average wait time in August 2018 for a non-appointment customer was177 minutes.In December 2019,the average wait time was 59 minutes,an increase of seven minutesfrom November.In January of 2020 it was 65 minutes.  \nTo better reflect the range of wait times customers may experience in a field office,the figure belowshows the wait times by range in January 2020.This data shows that in January 2020,13,869 individualswaited over 2.5 hours.By contrast,in August 2018,nearly 150,000 individuals waited over 2.5 hours.Despite the improvement from the highs of summer 2018,the January numbers still reflect an increasein wait times from December of 2019,when 12,190 individuals waited more than 2.5 hours.  \nWail limes by Range:Month of","cbCainYSKfADBqH6","https://ap.wps.com/l/cbCainYSKfADBqH6","pdf",594114,12,"English","# BACKGROUND\n## REAL ID Act\n## Impact of REAL ID Implementation on DMV\n## DMV Wait Times Increased Significantly, Then Dropped\n## Senate Transportation Committee and Budget Subcommittee #2\n## EVALUATIONS OF DMV OPERATIONS\n## Department of Finance OSAE Performance Audit","[{\"question\":\"What does the REAL ID Act require and why does it matter to DMV?\",\"answer\":\"The REAL ID Act requires state-issued driver licenses and ID cards to meet minimum identity verification and security standards so they are accepted for federal purposes. California must issue compliant licenses and IDs by the federal deadline, which changes DMV processing requirements.\"},{\"question\":\"Why did DMV field-office wait times increase after REAL ID implementation?\",\"answer\":\"Wait times increased because compliant credential applications require individuals to visit field offices, provide specified documents, and have DMV staff verify and scan them. This expanded workload and led to longer processing than noncompliant transactions.\"},{\"question\":\"How did DMV reduce wait times after the mid-2018 peak?\",\"answer\":\"DMV reduced wait times through actions such as hiring temporary workers, extending field office hours, and expanding self-service terminals so some transactions could be completed outside field offices or with less staff assistance.\"}]","DMV Performance Update - REAL ID Background | PDF",1789873811]